Verizon to charge $2 for monthly bills paid online or over the phone

Starting January 15, every Verizon customer who chooses to pay their monthly bill online or over the phone will be charged a $2 “convenience fee” for the transaction. That is what becomes evident after...
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56 Comments

16. Fallout09

Posts: 421; Member since: Oct 17, 2011

Breaking News..... Verizon buys stock in US Postal Service and is looking for creative ways to stimulate additional mail being sent.

17. warlockz

Posts: 156; Member since: Oct 10, 2011

Lol 2 is not a lot its the pure principal! I'm glad I didn't get the nexus what a huge let down plus 299 what's the purpose of signing a two year contract. Subsidized pricing? Lte radio doesn't cost that much! Now 2 fee for online payment yea as if I'm not paying enough taxes and fees as it is. Screw the big carriers they are all hustlers and people all fall for their hype. I'm going with prepaid non big carriers yea the service is not the greatest but I will be having an extra 800 a year of savings. At the end of the day a cell phone is used to make calls. Checking email and doing some light browsing can be done on lower type carrier. Video streaming and all other heavy data consumption can be done when home on a tablet or labtop.

19. kellyanne67

Posts: 5; Member since: Jun 17, 2011

I just switched back to paper billing and sent them a nasty note. I think we might just let our contract run out, and go with a pay as you go plan. Walmart has that smart something plan and I'd save a bundle by going to that. Plus, it's not difficult to find used or refurbished phones online that I can replace my current phone with and not sign a 2 year contract. Then if they get even more stupid and charge for paper billing, I can do online bill pay through my credit union. I totally agree with warlockz. Get a cheap android pad and hook up to wifi if you really need to during the day, or wait til you get home. Unless of course you have a true business need, then that's a different story. Regardless, it's the principal of a huge company charging another little fee to a lot of people and it's simply in bad taste.

21. voiceofreason

Posts: 1; Member since: Dec 29, 2011

The "convenience" charge is not an uncommon practice...credit card and utility companies charge you when you call them up to pay a bill over the phone. Theatres charge you to "hold" tickets for you. The workarounds provided are not terrible and most of you probably have autopay set up for other things so just add one more. It's easy to complain about every little thing but the solutions provided are FREE and painless. I still pay them by checks but UH OH what's that the POST OFFICE will charge me...and raise the cost of stamps. Wake up people stop whining there are a lot of other worse things in this world to complain about... set up auto pay, do it thru your bank or send a check. There...is that so hard?

25. chadrick0814 unregistered

You must really love airline bag fees. Since all major carriers have admitted to congress that they frequently over-charge customers "by mistake," is it wise to just setup auto pay with them? The convenience charge is a common practice but it works the other way around. It is charged to those who don't pay electronically in most cases. I'm not even a Verizon customer but your sarcasm and arrogant attitude towards people for not enjoying their new fee makes you look like a douche.

45. items17070

Posts: 70; Member since: Dec 20, 2011

sorry voiceofreason, its very clear your one of those 'BIG IDIOTS' who bend over and take it, and enjoy it!, I bet if you were a bank of america account holder being charged the new $5 fee for there debit cards, I'd bet you would say the same thing! right! just imagine if all those customers who complained did not complain then they would be paying that 'greed fee' of $5, looking at a negative in a POSITIVE way, the complaining of the $5 fee is what got it killed for bank of america!

48. items17070

Posts: 70; Member since: Dec 20, 2011

oh voiceofreason , forgot to mention, you would also be surprised at how many people are NOT using autopay! I constantly hear about nightmares, and bad stories!

24. arcq12

Posts: 733; Member since: Oct 13, 2011

US carriers drive me nuts.. All they do is to make customers unhappy.

26. phonton

Posts: 65; Member since: Dec 27, 2011

It's an "inconvenience" fee rather!

43. items17070

Posts: 70; Member since: Dec 20, 2011

GREED FEE!! i think thats what your referring to!

27. willywill_evo

Posts: 162; Member since: Jan 05, 2011

just take time to go a verizon store and pay, you never know the girl of your dream might be there lol

30. InspectorGadget80 unregistered

Glad I'm not Verizon. I either pay at the store or send a check to pay my phone bill.

31. syrguy1969

Posts: 1; Member since: Dec 29, 2011

I use the app or online billing myself and can't say I am thrilled with the new charge, but I guess it could be a lot more (I have seen $5-10 with other companies). I have to wonder what VZW would do if a lot of us call in, ask to have the billing statements printed and mailed to us monthly (citing the new charge as the reason) yet continue to pay online? They HAVE to spent a lot more than $2 to print and mail the bills (a lot of insurance companies lose money cutting checks under $10) and if enough of us do that I bet the $2 will disappear pretty quick!! What do you guys think?

34. DOGIEFRESH

Posts: 316; Member since: Jul 15, 2009

Don't worry VZ you have an army of FANBOYS who will love to pay you extra for Blackouts, Privilege to be with GOD GIFT TO EARTH NETWORK, slow 3G and roaming to China/South korea only, so they will pay that fee on a heart beat and get more in love to be rape in the anus.....!!!!

35. hornetmx

Posts: 71; Member since: Mar 12, 2010

Great postings here. Nothing but morons and idiots that have nothing good to add to the conversation. I always wonder how many of these fools actually get paid to trash other companies. I especially love the guy that said the government should do something about it! that's the kind of mentally we have come to expect. They actually think they need the government to watch out and take care of them. I dont like the stupid fee. I pay online thru my checking account (ACH) so I can still do that with no charges but apperently some people cant read. It's funny how people think verizon is the first one to do this. Now I do wonder as to the reason though. You can yell and scream that it is because they want to make more money but you risk alienating you base. Ive noticed how businesses are dumping the credit card payment option or they charge you a small fee to do that. Is verizon wanting to increase the store traffic? decrease call in rates by people that just want to pay their bill and refuse to use automated systems? they want to avoid the fees charge by the credit card companies? I still think it costs the company more money to have to pay someone to take a simple call about a payment so that's the whole reason behind this, but maybe im wrong.

49. items17070

Posts: 70; Member since: Dec 20, 2011

hornetmx, your another BIG IDIOT who likes taking up the butt and enjoys it!

36. hornetmx

Posts: 71; Member since: Mar 12, 2010

I just realized that as usual, PA fails to point out that you can still make payment online or thru the phone with a checking account with no fee. Great job of coming out with another misleading article. I wonder if the other guy believes the government should protects us from websites. This fee is going away once enough people complain just like the debit card fee.

37. asiankid55555

Posts: 1; Member since: Dec 29, 2011

Couldn't we leave Verizon since this is a change in the bill.

44. gwendlynette

Posts: 5; Member since: Jun 11, 2011

I have unlimited data grandfathered in and not only that, I get a discount through my employer for having Verizon so I'm not going to leave over a $2 fee! If enough people complain and protest about it they will either discontinue it or other cellphone companies will start doing the same thing.

46. Penny

Posts: 1851; Member since: Feb 04, 2011

This seems like an attempt by Verizon to get as many people as possible onto the auto payment system. Auto pay is better for companies because it ensures timely payments, which in turn reduces the amount of resources that need to be devoted to collections. Totally respectably for a company to promote auto payment systems, but charging for using other paperless methods seems kind of backwards. Calling it a "Convenience fee" doesn't help either. What, you want to provide me with a service that is inconvenient in the first place?

50. becazican

Posts: 52; Member since: Nov 09, 2011

well i was going to switch back to verizon from sprint,, having been a verizon customer for years, but two years ago i decided to save myself 40 bucks a month , the service is good but not great , i drop one phone call a week. lately i was thinking i would go back to verizon since i love the razr phone. Well i decided no way,2.00 might not seem like alot but its really just the principle of it all. forget it verizon not coming back.

51. downphoenix

Posts: 3165; Member since: Jun 19, 2010

I tend not to do business with companies that charge me just to pay them. So Verizon is continuing not to get my business now. If they end up being the only cell phone company in this world and they still have this policy, I just will choose not to have a cell phone.

52. Scuba_Steve

Posts: 79; Member since: Oct 16, 2011

WOW. It really is easy enough to sign up for auto-pay though. And you'll never be late, no late fees.

53. Whateverman

Posts: 3295; Member since: May 17, 2009

I can't defend VZW on this one. This is complete BULLSH*T and I will not be paying it! Nor will I be setting up auto bill payment or whatever other stupid method they want to force on me. What I will do, and what I hope everyone else on VZW does as well, is call them up. Confirm that the rumor of this new policy is true. Explain that either I get a rolling credit for $2 per month or $24 every year while this policy is in place. Or I will pay for this fee by deactivating my two smartphones and reactivate my old feature phone until my contract runs out in November. And when it does, I'll take the $58 I'll save during those months and apply it towards new phones with a new provider. The more BULLSH*T we allow the to pull...the more BULLSH*T they'll try to throw at us. We have to let them know "The network" is great, but the nickel and dime-ing has to stop somewhere.

54. TKFox007

Posts: 303; Member since: Nov 02, 2010

People are getting mad over a $2 convenience fee? It's $2 and probably a lot of you have a phone bill that's about $100 or more. And if you can afford that every month you can afford an extra $2. Also, everyone at least goes to a place where, or passes by a Verizon store at least once a month, either it be a mall, on they're way home from work or just driving to the store, go in and pay your bill. And there's plenty of other companies that charge a convenience fee. I've seen ones that were $5 or more. And it probably won't be long before other companies like AT&T starts doing it as well, so suck it up.

56. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

You got to be kidding, o.O. How about not paying them any dime by changing the operator?!
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