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Verizon is making changes for new device upgrades

0. phoneArena posted on 12 Apr 2013, 22:39

Verizon has announced late Friday a number of changes to its upgrade program that eliminate early 20 month upgrade eligibility and requires that customers fulfill the terms of their 24 month contract in order to be able to purchase a new handset at a subsidized price; meanwhile, those who still have New Every Two credits must use them by April 15th...

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posted on 12 Apr 2013, 22:54 14

3. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

And once again Verizon gives me another reason to dismiss them as a future carrier choice.

posted on 12 Apr 2013, 23:48 8

6. Joshing4fun (Posts: 1237; Member since: 13 Aug 2010)

An iPhone on Verizon. Can one make a worst choice?

posted on 13 Apr 2013, 00:49 13

10. Sparhawk (Posts: 75; Member since: 10 Mar 2012)

Yes. An iPhone on any other carrier.

posted on 12 Apr 2013, 23:56 11

7. g2a5b0e (Posts: 3790; Member since: 08 Jun 2012)

Allowing customers to upgrade at 20 or 22 months is NOT a good-will gesture by the carriers. It's actually a very calculating sales tactic. Your contract runs 24 months. By allowing you to upgrade before that, they're hoping you'll jump the gun before your contract is over & buy a new subsidized phone, thereby entering you into a new 2-year contract. This is actually a very dumb move from Verizon. By making customers wait the entire 24 months, they're giving them a much bigger opportunity to shop around once their contract is over. I hope it backfires on them.

posted on 13 Apr 2013, 07:02 6

17. alouden (unregistered)

I thought the same thing too. I just don't understand why they would do this. For me personally it is the nail in the coffin. Yes the network is good. The best, in fact. But sorry, it is no longer worth it for me to stay with them. Their weaknesses: Expensive plans, unnecessarily branding their phones, poorer choice of phones, consumer unfriendly policies such as what they are now proposing and the insistence on the locked bootloader.

posted on 13 Apr 2013, 12:39

56. downphoenix (Posts: 3165; Member since: 19 Jun 2010)

It probably wont, the american public are gluttons for punishment. But if Verizon goes this path, hopefully they'll do like T-Mobile and offer a path to where you can pay off your device early if you want to get a new phone (or need to in the event something happens to it and you aren't covered by insurance).

posted on 12 Apr 2013, 23:58 2

8. shnibz (Posts: 387; Member since: 18 Sep 2011)

Booooo :( was hoping to get a Lumia 928 before I have a baby in Oct. Damn you Verizon

posted on 13 Apr 2013, 00:38 1

9. datsyuk (Posts: 180; Member since: 11 Jan 2012)

Don't like Verizon but their LTE service is absolutely amazing. I get nearly 25-35mbps everywhere I am with 4G.

posted on 13 Apr 2013, 01:14 4

11. bluescreen (Posts: 154; Member since: 22 Nov 2012)

this whole thing is confusing....so instead of making the phones cheaper they are actually more expensive and not to mention now they are jacking up ur cell phone bill by making u pay monthly for ur phone also....is that what they are trying to say.....sounds like a screw job either way u look at it if u ask me.....lost

posted on 13 Apr 2013, 02:36 1

12. mydi.maus (unregistered)


posted on 13 Apr 2013, 07:05

19. alouden (unregistered)

Me too. Just waiting on the Galaxy S4 or S3 with LTE.

posted on 13 Apr 2013, 02:58 6

13. Whateverman (Posts: 3284; Member since: 17 May 2009)

The last perk for VZW customers is now gone. And it wasnt much of a perk to begin with. Where will it stop?

posted on 13 Apr 2013, 07:32 5

23. alila2 (Posts: 158; Member since: 01 Nov 2011)

Proud to be verizon free for the past three years.

posted on 13 Apr 2013, 08:03

24. Daftama (Posts: 619; Member since: 03 Nov 2012)

By next 2 yr contract will be gone and it will be full retail

posted on 13 Apr 2013, 08:04

25. AtomicMe (Posts: 23; Member since: 03 Jul 2012)

Most people don't even understand the concept of a 24 month contract but being able to upgrade at 20 months. So they won't even know the difference.

For those who complain about being with Verizon, feel free to leave. That's one less ignorant customer they'll have to deal with. Enjoy your non-service and slow download speeds with whatever other carrier you want to go with.

And for the love of God, PLEASE learn how to use proper grammar if you choose to post on this site. Learn the difference between their and there, to and too, etc. And for good measure, run it through spell check first before posting a comment...

posted on 13 Apr 2013, 10:54 5

41. alouden (unregistered)

Speaking for myself, my issue is when certain things I take for granted change mid-term. So when I renewed almost three years ago, I had unlimited data. Then I was told last year that I would no longer have that option. I think I am entitled to complain about the change, if you do not mind. And now, I am told that I have to wait the full 24 months to upgrade.

Look, it's the incremental "screw you customers" attitude that angers me. I am sure the other carriers have it to a degree, but none are are bad as Verizon. Now, had I chosen to upgrade, it would have been on me. I have not. I have had an upgrade for almost a year, waiting for the right phone. Instead I am given sub-standard offerings (except the GN2) and a device like the DNA with great specs and very little storage (plus the suggestion that I use on line storage: can you say exceeding data caps?). It is also the height of Verizon arrogance (not yours, mind you) to think their service (read: network) trumps all. It does not. There ARE other viable options. So your assertion that all others provide "non-service" is incorrect. All carriers have excellent service areas and poor service areas. To pretend otherwise is simply to be uninformed. Finally, some of us (myself included) probably do mis-type words here. There are far greater sins in this world than to have mistakenly typed the word "too" instead of "to."

And, yes I will be leaving verizon as soons as the GS4 becomes available.

posted on 13 Apr 2013, 11:02 6

43. g2a5b0e (Posts: 3790; Member since: 08 Jun 2012)

^^^This. Preach on, brother. The guy needs to get off his high horse.

posted on 13 Apr 2013, 10:59 5

42. g2a5b0e (Posts: 3790; Member since: 08 Jun 2012)

Some of your post makes very little sense. Anyone who decides to leave Verizon because of this change in policy is the opposite of ignorant. Someone making a conscious decision to leave based on sh*tty business practices is probably a smart customer. Ignorance is extolling the virtues of a company that overcharges while also giving you fewer perks each year for the money you're shelling out. In other words, ignorance is you.

posted on 13 Apr 2013, 12:53 1

59. downphoenix (Posts: 3165; Member since: 19 Jun 2010)

They'll notice that they cant get new phones after 20 months like they are accustomed to. People will be mad. I work for sprint and you could only imagine the amount of hate we got over discontinuing the Premier program, which allowed the primary line to ugprade once a year instead of every 22 months. Now we got rid of it and people got mad, even though they changed it to where all the lines can do it every 20 months now. Any kind of change that negatively affects the customer will be noticed. How much fallout Verizon will receive I guess will depend on how dependent their customer base is on upgrades every 20 months as opposed to 24.

posted on 13 Apr 2013, 08:13 1

26. bparkerson (unregistered)

I can deal with what Verizon is proposing, just as long as I can keep my grandfathered UNLIMITED data. I realize it's only a matter of time before it's gone and at that point, adios! That, my folks, will be the last nail in the coffin!

posted on 13 Apr 2013, 09:14

33. laheelahee (Posts: 213; Member since: 09 Apr 2012)

my thoughts exactly!

posted on 13 Apr 2013, 10:37 1

39. alouden (unregistered)

Hate to break it to you, but it's only a matter of time before that perk goes bye bye.

posted on 13 Apr 2013, 08:57

30. DonLouie (Posts: 594; Member since: 22 Dec 2008)

I said the price of plans won't go down without subsidies, they are in fact rising. The big question is whether the ETF going to be reduced or gotten rid of all together?

posted on 13 Apr 2013, 09:05

32. androiddownsouth (Posts: 598; Member since: 02 May 2012)

What you are saying would be the dumbest decision for any wireless carrier to make. Raise rates yet sell all phones unsubisized? Really? Verizon isn't the largest carrier in the U.S. by being stupid. If they stop subsidies altogether, I dont see how prices won't go down, or certainly change to be more flexible to how people use their devices.

posted on 13 Apr 2013, 23:43

82. DonLouie (Posts: 594; Member since: 22 Dec 2008)

Look at the certain phones allowed on the payment plans, that will be in addition to the regular price plans and no decreases when the phone is actually paid off. So far only T-Mobile is discounting the subsidy....

posted on 13 Apr 2013, 09:17 3

34. kabukijoe (Posts: 102; Member since: 06 Mar 2010)

Judging by the last couple of years full of various negative things that Verizon has enforced on their customers, I've come to the conclusion that Verizon can do whatever they want and it wouldn't matter... They could make customers wait 3 years for an upgrade if they wanted to, or even ax unlimited data for the grandfathered people who buy phones at full price. People would still throw their money at them because "they're the best"

posted on 13 Apr 2013, 10:05 1

35. RyanD6687 (Posts: 1; Member since: 13 Apr 2013)

I used to work for VZW in sales. They give their reps 50% off. That's the only reason I ever had them, because their prices are RIDICULOUS!
And no, I'm not poor. However, I have a large problem with paying that much for a damn phone. They find anything to charge you for, and their customer service is terrible.

Does anyone realize what a rip-off this "deal" really is?

It's been 3 years since I had VZW, and I will NEVER have them again!

posted on 13 Apr 2013, 10:12 1

36. androiddownsouth (Posts: 598; Member since: 02 May 2012)

I've had AT&T, Sprint, and Cellular South(now C-Spire) before Verizon, and they ALL try to screw you in one way or another. VZW is certainly not the only offender here.

posted on 13 Apr 2013, 11:47 3

47. Whateverman (Posts: 3284; Member since: 17 May 2009)

No, but they are clearly the worst offender. They've made screwing customers into an art form. As far as I'm concerned, their level of evil is right up there with Monsanto.

posted on 13 Apr 2013, 21:48

78. 9thWonderful (Posts: 232; Member since: 24 Jan 2013)

could it be that you are just a bitter ex-employee? let's review a couple equations here: Sprint = one of the cheapest in the biz offering you unlimited everything, but yet they are struggling financially. T-Mobile = one of the cheapest in the biz offering you unlimited everything, but yet they are struggling financially.

Verizon (neither is any other company) in business to make friends w/customers...they're here to make money. Everyone says that the customer service is terrible when they can't get what they want which is usually some ridiculous request. i've never been charged for anything i didn't use. the problem is all too often the sense of entitlement. you can use as much data as you want but the thing is that past a certain point...you have to pay extra & why shouldn't have to? you used it didn't you? its like the water company or electric company. how many people show up to the water company or the electric company asking for a better deal? you don't but ppl try to pull dumb sh!t when it comes to wireless carriers & say its bad customer service when they don't cave in. you want good solid LTE, you want the best phones, you want no dropped calls but you expect to pay pennies for it? man, get outta here w/that trash way of thinking.

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