Verizon exit survey wants to know if iPhone was the reason you left Big Red

Verizon exit survey wants to know if iPhone was the reason you left Big Red
According to BoyGeniusReport, a survey sent out to customers leaving Verizon Wireless asks whether it was the iPhone, among other things, that was the reason for the departure from Big Red. One question asks what the carrier could have offered you to have kept you as a customer, and one of the choices to select is the iPhone. The obsessive sounding focus on the iPhone could be the carrier's way of admitting that the BlackBerry Storm is not going to be the iPhone killer it was intended to be, and that the only thing that could kill AT&T's iPhone as far as Verizon is concerned, would be an iPhone branded with the Verizon logo.

source: BGR
Verizon exit survey wants to know if iPhone was the reason you left Big Red

Verizon exit survey wants to know if iPhone was the reason you left Big Red



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30 Comments

1. Jyakotu

Posts: 867; Member since: Dec 12, 2008

Really? I can't believe Verizon put that as an option. It's official now. Verizon is trying to take over the wireless market. =[

9. Legion

Posts: 397; Member since: Dec 12, 2008

No! Really?

2. Vitamins4022 unregistered

I wonder if Apple will ever open up and stop being so exclusive! I hate that all my iTunes music can only be used with an iPod!

23. lop3z

Posts: 4; Member since: Feb 27, 2009

if you check your recent puchases, they are not protected files any more. this is just on songs not videos or movies. highlight a recent song and get song info and you will see that its not protected anymore. this is just on songs that youve purchased from about 2 months ago, all the other ones that you purchased before are still protected files.....

3. heavybreathing

Posts: 276; Member since: Feb 26, 2009

At least verizon has decent phones. Att is only afloat BECAUSE of the iphone. EDIT: The wireless division anyways.

28. Fanboys Suck

Posts: 609; Member since: Dec 12, 2008

That's pathetic you believe that. What a moron...

4. remixfa

Posts: 14605; Member since: Dec 19, 2008

way to show yor iphone bias again phone arena. another merritless asumption. i work in a VZW store. you would not beleive how many people have the iphone come in and trade it for a storm with a big smile on their face. they thought the iphone did alot, it doesnt, the storm does.

8. gba2000

Posts: 49; Member since: Dec 28, 2008

I get the same but the other way around, they thought it was a good touchscreen, it isn't.

11. Legion

Posts: 397; Member since: Dec 12, 2008

At least they can recieve a picture message.

5. SilverPearl

Posts: 31; Member since: Jul 08, 2008

iPhone this, iPhone that... blah blah blah... it's passe now

6. The Doc

Posts: 122; Member since: Dec 11, 2008

So I guess it's become an "obsession" with the iPhone? Seriously. I haven't heard much biased news on the website but I can gaurantee that when it comes, the news blows things completely out of proportion. GO VZW!

7. UR1TOPSELLER

Posts: 15; Member since: Feb 22, 2009

WOW 15 answers for that question and 1 of them is wanting the i-phone thats obsurd wouldnt it of been easier if they asked a simple question like that but let the customer write it in a sentence so they dont look distraught by the I-phone?? Example: What is the PRIMARY REASON you disconnected your line of service with VERIZON WIRELESS? Customer: Because I could not afford it anymore. Example: What is the PRIMARY REASON you disconnected your line of service with VERIZON WIRELESS? Customer: I disconnected my line of service because I wanted another carrier. Example: What is the PRIMARY REASON you disconnected your line of service with VERIZON WIRELESS? Customer: Because I so love the I-phone its the best phone ever I dont even like at&t so I got the phone and unlocked it!!

10. Legion

Posts: 397; Member since: Dec 12, 2008

C'mon phonearena, that is quite the stretch. Has verizon burned you guys in some way? Sounds like it.

12. Jyakotu

Posts: 867; Member since: Dec 12, 2008

It's amazing how people are so quick to defend Verizon, but will talk a lot of mess about AT&T. Both are great carriers, but Verizon shouldn't get so big headed just because it became one of the largest networks in America. AT&T could easily buy out a carrier if they wanted too. Probably is, there's not a lot of GSM carriers in America.

15. hmcougar09

Posts: 137; Member since: Jan 25, 2009

The reason that alot of people talk crap about ATT is because it is a bunch of crap! Verizon is not big headed because they became the largest network, they're just that DAMN good! ATT couldn't buy out another carrier if they wanted too, they dont have that much money.

22. Jyakotu

Posts: 867; Member since: Dec 12, 2008

AT&T isn't a bunch of crap. I get reception everywhere, the 3G network is really fast and reliable, and the customer service is great. I guess it's all matter of opinion really. But, we can really compare AT&T and Verizon since one carrier is GSM and the other is CDMA. But, I just can't reason with Verizon fanboys. =/

29. remixfa

Posts: 14605; Member since: Dec 19, 2008

fanboyisms aside, VZW has a larger coverage area than every other carrier in the US, FACT. It has BY FAR the largest DATA network by leaps and bounds. ATT 3g coverage 25-30% US. VZW 3g coverage 85-89% US. are they close? NOPE. vzw was on its way to biggest carrier without the alltell buy out, they just sped it up by a few years. and no other company has the cashflow that VZW has in the US wireless world. Its just a well oiled machine. Wich is easily proven by the fact that even before the alltell buy out, VZW had the largest profitability of the carriers, and was not #1 in customers!

13. spellcheck

Posts: 13; Member since: Feb 10, 2009

You all know that Apple came to big red and offered them the iPhone first right? Big Red declined because Apple wouldnt allow Verizon to do any tech support or troubleshooting from their techs..........thus the reason for Apple to opt for the 2nd best company.

14. Legion

Posts: 397; Member since: Dec 12, 2008

I thought it was because Apple wanted more money from the data plans.

16. hmcougar09

Posts: 137; Member since: Jan 25, 2009

Plus Apple didn't allow insurance to replace damaged iPhones, and all of VZWs phones are one an insurance agreement.

17. spellcheck

Posts: 13; Member since: Feb 10, 2009

That was the primary reason

18. *HOVA*

Posts: 564; Member since: Dec 11, 2008

I'll never get over how people continue to bash this site for listing iPhone news. I read this same news on a few other sites too, it's news, it's about wireless service, it's on a site that reports wireless news.... This seems pretty obvious... Just because you don't find it newsworthy doesn't mean the other people who visit the site feel the same way. I could care less about hearing about alot of news on this site but I'm sure someone else probably wants to hear about it. Also, OBVIOUSLY with the popularity of the iPhone it's gonna be a big reason why people leave VZW. As the intelligent carrier they are they want to compile as much data and specific reasons about why a customer would leave. Get over your iPhone hatred and see it for what it is, which is quite obviously a good thing for them to compile more specific data about their churn.

19. trentsinmypants

Posts: 324; Member since: Jan 29, 2009

Damn it, remixfa is still here :( I have the iPhone and work for VZW.....the iphone beats out ANY phone we sell...hands down.....its just a same i cannot get our service on the iPhone.....then the phone would be truely amazing!

24. brikz4real

Posts: 173; Member since: Dec 24, 2008

Ummm, seriously???? The iPhone's TOUCHSCREEN beats out anything Verizon has. Seriously!!!! That's as far as I will go with that!!!

20. mstet

Posts: 2; Member since: Mar 05, 2009

Perhaps they shoudl try letting people fill out the survey before they leave! I have conveyed my disatisfaction with them requiring that anyone that buys one of the newer Smart/PDA style phones have a data plan. I have been fine with synching my calender via USB for years, and cannot see paying almost $400 a year for a service I do not need. AT&T only requires a data plan on the IPhone!

21. *HOVA*

Posts: 564; Member since: Dec 11, 2008

With AT&T it's required on other PDA's in order to get the MIR, but not all of them If you don't add it you just don't get the MIR, but I still agree it's a better way to do it so the customer has options.

25. brikz4real

Posts: 173; Member since: Dec 24, 2008

To HOVA ... ( in response to your post on #18 ). I totally agree with you on that. VZW is a smart company that simply is trying to compile data to see why customers would leave. I do, however, disagree with your assessment that people on this site are trying to burn PhoneArena for being biased. I feel the same thing that they do. Look at the report ..... To say that Verizon is disappointed in the BB Storm NOT being the "iPhone killer" they hoped it would be? Are you kidding? The touchscreen is probably the ONLY area the iPhone wins in. I'm upset with this report because it sounds like bias....AGAIN!!! The Storm was a MEGA success from the time it launched and it continues to sell thru the roof. The reason "wanted to get the iPhone" is even an option on the exit interview is actually a reason why I've heard people leave Verizon. Believe it or not, with the exception of affordability, it's the reason I hear the most ( by the way, "affordability" would be along the lines of security deposits and data plans for PDAs....not voice plans ). I've worked in journalism before and you are supposed to have an UN-biased view on things. It separates FACT from OPINION. So hear it is: Verizon has "left for the iPhone" as an option for Why Customers leave: FACT Verizon feels the Storm is not the iPhone killer it was supposed to be: OPINION Both devices are great but the Storm has more bang for the buck. It has a lot more functionality. FACT. The iPhone simply has the "cool" factor. OPINION (based on spec FACTS).

26. *HOVA*

Posts: 564; Member since: Dec 11, 2008

I agree as well but be careful with your reading. The article says it COULD be there way of saying the BB Storm was not the iPhone killer they thought it would be...

27. *HOVA*

Posts: 564; Member since: Dec 11, 2008

And for you grammar fanatics before I get ridiculed, it should've been THEIR not there, lol.

30. brikz4real

Posts: 173; Member since: Dec 24, 2008

I won't deduct points for grammar. But my post was in criticism mostly to PhoneArena...since they're on the iPhone's jock strap.

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