Verizon comes to its senses, gives up $2 "convenience fee"

Verizon has announced that they will forgo the $2 convenience fee they had planned to institute on January 15th...
This is a discussion for a news article. To read the whole news, click here

33 Comments

32. CRICKETownz

Posts: 980; Member since: Oct 24, 2009

I wouldn't go that far b/c most customers' definitions of "value the customer" starts w/the word free & ends w/the word free. customers expect a business to perform at a high level w/a cheap tag which is unrealistic. reliability isn't cheap I guess...

30. networkdood

Posts: 6330; Member since: Mar 31, 2010

Verizon will find other methods to exhort money from their customers - I do like their double the data deals, though.

33. thephoneguy92

Posts: 191; Member since: Dec 29, 2011

The way I see it, you can look at it two ways. On one hand, you can say Verizon is greedy for charging you an extra 2 dollars to pay your bills, and that would be a fine way to look at it. But on the other hand, and as others have pointed out, Verizon would get millions of dollars while an individual only had to pay $2 extra a month, and that charge is completely avoidable. Now if Verizon had that extra money, and chose to put it towards the network strength, I would gladly pay a measly $2 extra for an improved cell phone provider. While many people think it's the principle of the matter, I can sympathize with you, but at the same time, it could be for a good cause.
This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.