T-Mobile says a bird in the bush worth more than one in the hand

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T-Mobile says a bird in the bush worth more than one in the hand
There is no denying the strong demand for the HTC HD2. More than once, the unit has been sold out at T-Mobile, which we last informed you about the middle of last month. Now that the phone is back in stock online and at corporate owned stores, the carrier is being downright miserly. T-Mobile customers seeking to upgrade from their current model to the HD2 are being turned away in favor of customers leaving other operators to sign a new contract with T-Mobile. Now, we have a very good idea that a new account is worth more to the carrier than a current customer is worth. Once demand for the device cools off though, we are sure that the restrictions will end. But for now, T-Mobile would rather reward the customers of other carriers.

HTC HD2 Specifications | Review

source: T-MobileForum



1. JackFace

Posts: 190; Member since: Nov 03, 2009

That's Bull Shit... Thank You T-Mobile for customer appreciation... I find this absolutely ridiculous that T-Mobile would turn away their own customers... T-Mobile Customers should go elsewhere for a better phone... *cough* Incredible*cough* Evo 4G *cough*

3. artz1986

Posts: 453; Member since: Mar 11, 2009

take away the 8MP camera, and the Incredible is on par w/ everything else. The Evo 4G? Tis a beast none the less. Anyway, this is lame, but, considering the supply is low and the demand is high, I can see why Tmo is doing this. In these situations, you give the supply to the most valuable customer. New add-ons are always going to be more valuable than existing customers, because chances are, an existing customer isn't going to go elsewhere just because the phone they want isn't available. And plus, if you're w/ Tmo, most likely you're w/ them for a reason, and that reason has nothing to do w/ devices. Or I could be completely wrong...

14. ostranderterry

Posts: 61; Member since: Apr 14, 2010

apparently you've never taken a business class in your life...it cost way more to get a NEW customer than it does to lose a current one - T-Mobile is completely in the wrong on this one

15. Gowireless

Posts: 85; Member since: Feb 23, 2010

jackface just come on over to verizon pick up that incredible

17. Schmao

Posts: 365; Member since: Jul 05, 2009

Most current customers pay less per month than new customers

19. Schmao

Posts: 365; Member since: Jul 05, 2009



Posts: 1459; Member since: Mar 09, 2010

WoW....I'd be going to incredible or EVO 4G. Nice slap in the face for being a cuistomer at T-mobile. To think I almost went there for the HD2

6. AZNphoneGeek

Posts: 200; Member since: May 15, 2009

is there something i don't see when people compare the incredible to the evo? the incredible has a 3.7 screen and is 3G. the evo has a 4.3 and is 4G. that alone is enough of a difference to not compare them to each other....

18. Schmao

Posts: 365; Member since: Jul 05, 2009

They are both high end android smartphones. That is why they are compared

4. jstbrw6

Posts: 2; Member since: May 07, 2010

That aint rite. i been with them for 7 years now.this is some b.s there. i got my htchd2 the day it came out.but they gave me the run around about something they f'up on. i like the htchd2,but that htc evo from sprint is looking really good thou. im a fan of the android os. its much better.

5. Jeradiah3

Posts: 1149; Member since: Feb 11, 2010

thats a load of crap!! why eliminate the customers you ALREADY have for the ones tht COULD join t-mobile??? plus windows mobile have an issue with consistent freezing so for t-mobile customers to have this phone would be the weaker of the 3 HTC phones (Incredible, HD2, and EVO 4G)

7. comicuser

Posts: 3; Member since: May 07, 2010

This is the complete opposite of reality. Phonearena I would like to see your source for this article. I work for t-mobile and I can tell you that there was an internal memo stating that EXISTING customers were the priority for this phone! It really bugs me that a website like this can blast T-Mobile without any proof. Here, I'll return the favor: Phonearena.com was a strong supporter of Nazi Germany in WWII? Proof?? Who needs proof? I'll just post it on the internet...

8. networkdood

Posts: 6330; Member since: Mar 31, 2010

ok, folks - you all need to calm down in regards to this - lol, wow, everyone is so crazy over phones. NOW, what is going on is not much different than what AT&T and VERIZON do, except they normally do not set aside a phone only for new customers. Typically, companies give new customers a better deal on a phone or phone bundle. This is their way of making good on their numbers and in the end they recover the cost of the subsidized cost over the life of the contract and then some, unless that customer calls in asking for credits, then it costs money to take repeat calls and to dole out the credits asked for (which usually are not warranted). We can all go to SPRINT and the EVO 4G for great deal because we will be that new customer. I beleive it will be 199.99 for all customer with 2 yr contract. Price of it may vary between SPRINT website and LETSTALK.com and with other indirect dealers/agents.

9. networkdood

Posts: 6330; Member since: Mar 31, 2010

Instead of complaining check out this link: http://www.t-mobile.com/shop/phones/?WT.z_unav=mst_shop_phones

10. ibap

Posts: 867; Member since: Sep 09, 2009

It is too bad neither ATT or Tmobile covers the areas I need. It is time to decouple phones and carriers. This is what the European market has done, and is why they say we have such expensive cell service. As for the link above - well, that is a new customer offer, and since I'm not currently on Tmob, I can't tell if it is offered to existing customers or not. And whatever happened to the notion that it was better to keep a customer than get a new one? This hot market is not operating on that premise.

11. jrcrow79

Posts: 477; Member since: May 02, 2008

evo 4g is crap in a crappy sprint box

12. Fanboys Suck

Posts: 609; Member since: Dec 12, 2008

Your Mom is Crap in a Crappy Shit Box

13. Homotechual

Posts: 65; Member since: Oct 27, 2009

The HTC EVO on Sprint is like a Ferrari running off of Vegtable Oil or a brand new laptop running Windows 98.

20. Schmao

Posts: 365; Member since: Jul 05, 2009

@ homotechual Actually, The EVO will be a HUGE HIT!

16. RockTripod

Posts: 1; Member since: May 09, 2010

Kiss my @$$ phonearena! This article is complete and utter bullshit! I work for the company, and I can tell you with no hesitation we are NOT selling this just to new acts. We have a waiting list at my store, full of both upgrades and activations. You are wrong, and should retract this article as it is completely false and you are spreading misinformation about T-Mobile. There have been exactly NO communications from corporate stating we should sell this to new customers only. Get your facts straight before you publish this shit. You dealt with one, maybe a few shady dealers, which is a far cry from a corporate edict. Suck it. Suck it good.

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