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T-Mobile forcing older customers to upgrade to new plans

0. phoneArena posted on 16 Oct 2013, 02:18

T-Mobile has started informing some of its older customers that they have to switch to one of the carrier's newest plans; the goal is to have all of its customers converted by next year. Because T-Mobile is forcing the issue here, some of its older customers will have the right to leave the carrier without having to pay an Early Termination Fee until February 1st, 2014...

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posted on 16 Oct 2013, 03:43 2

1. ardent1 (Posts: 2000; Member since: 16 Apr 2011)

The correct way is to let the customer know their plan is toast, but continue to honor the original agreement until the contract expires OR provide a strong bribe to get people to change to a new plan.

T-mobile like any other carrier is in the business to serve its customers, and not have the customers bend to the company's will.

posted on 16 Oct 2013, 06:20 4

2. JC557 (Posts: 1794; Member since: 07 Dec 2011)

It seems that the new plans are cheaper than the old grandfathered plans so it shouldn't be a problem really.

Now they just have to start shading in their coverage map and I'm there.

posted on 16 Oct 2013, 14:41

5. WirelessCon (Posts: 311; Member since: 11 May 2010)

Yeah,T-Mobile's coverage is practically worthless for those who travel within the U.S.

posted on 16 Oct 2013, 20:27

7. JC557 (Posts: 1794; Member since: 07 Dec 2011)

Not really, they're quite good in major metropolitan areas and major highways. They just need to expand some more so that I can get T-Mobile service in the country, backwoods and certain racing venues I participate at.

Traveling outside of the US the unlocked SIM works wonders though my Verizon LTE phone has that covered as well.

posted on 16 Oct 2013, 07:22

4. Topcat488 (Posts: 1396; Member since: 29 Sep 2012)

I haven't lived in the U.S.A. for the last 30yrs Sir, but i would wager that deep in T-Mobiles Contract it states something like,,,, "We have the right to change the Terms of this contract at any time...". In small tiny letters. :(

posted on 16 Oct 2013, 14:56

6. Larry_ThaGr81 (Posts: 449; Member since: 26 May 2011)

I'd gladly settle for being able to leave the carrier without having to pay an early termination fee.

posted on 16 Oct 2013, 06:35

3. xtroid2k (Posts: 534; Member since: 11 Jan 2010)

I thing T-Mobile knows it will never have the coverage of its larger rivals so it makes up in program what it can't do in the network side of things. Don't get me wrong, they are working on there network, but we all know the truth.

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