Survey: Customers lose confidence in Samsung after Galaxy Note 7 recall

About 34% of current Samsung customers said they will not buy another smartphone from this brand. Of these 34%, no less than 81% have always owned a Samsung or Android smartphone...
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85 Comments

30. trojan_horse

Posts: 5868; Member since: May 06, 2016

The battery issue will not hurt Samsung in the future. Keep your fantasy to yourself, Mr Samsung hater.

37. truthwins unregistered

even my brother who is a die hard samsung fan lost all his confidence and interest on all samsung model. such a tragic loss for samsung they lost one more loyal consumer. now im trying hard to convince him to buy ZTE axon 7 or one plus 3.

39. Kumar123 unregistered

Well, your brother is a wise man just like you. He made the right decision. Tell him that I applaud his decision. And yes, one plus 3 is a mighty fine choice. Although I hate that it has pentile crap display overall it is a very good phone.

31. Hallucinator

Posts: 390; Member since: May 24, 2010

I currently own a iPhone 6s Plus, but I have always been a big fan of the Note series. All joking aside(I've made a few) this is something that happens when you mass produce a product. I don't believe it is any indication of Samsung or the Note series. It's still a great phone and after all is said and done it will continue to be a great line.

32. Sprissy

Posts: 193; Member since: Feb 11, 2012

Sometime manufacturers buy cheaper components and sometimes suppliers make them cheaper, all to save a dollar, in this case someone got bit on the ass and Samsung will take the heat either way. The price we pay for flagship phones these days we sbouldnt have to deal with these issues so hopefully all manufactures stand up and take notice and make quality product or face substancial losses because of their bad decisions.

40. iDing-Dong unregistered

Well said Sprissy.

36. truthwins unregistered

In my country some refurbhished note 7 is already available for 350$ and still no one is willing to buy it. I always thought that samsung had the most loyal customer but i was wrong . By the way my one plus 3 is going strong. i guess i made the right decision.

41. whattabetch

Posts: 22; Member since: Jan 27, 2016

This article is just nonsense. The first paragraph negates the rest of the article. "90% of the owners exchanged their device for a new Note 7." "Here is a survey of 1,000 people showing that Samsung is screwed." Stop creating drama. The numbers speak for themselves. If this 'reputable surveying system' was accurate, 90% of 1-2M people wouldn't have exchanged their Notes for new ones. This will be forgotten after Haramabe's cousin is killed. Some of the biggest car companies are still on the top of the game and their recalls were due to the literal fiery deaths of human life. Leave the BS and propaganda to Fox News and CNN. Can we move on already? Eesh.

76. xondk

Posts: 1904; Member since: Mar 25, 2014

It is the media drama, that if anything that has harmed anything, especially with the reveal that at least a good bit of the reports were faked. Just ad, if people really eat it up, and even sadder that news outlets and sites aren't acting responsible or held responsible.

77. xondk

Posts: 1904; Member since: Mar 25, 2014

Just sad.

42. Kevro_86

Posts: 65; Member since: Oct 19, 2011

I lost confidence in them when they stopped putting IR Blasters in their flagship devices!

43. sam3k

Posts: 130; Member since: May 02, 2013

Sorry to disappointed you sheep's but I'll never switch from a Samsung device, not anytime soon..

45. truthwins unregistered

quote-" but I'll never switch from a Samsung" well that does makes you a official samsung sheep.

47. kiko007

Posts: 7464; Member since: Feb 17, 2016

*sheep And considering your devotion, you're more of a sheep than anyone here lol...........

72. mixedfish

Posts: 1542; Member since: Nov 17, 2013

So in otherwords, you're a sheep.

46. nate358

Posts: 63; Member since: Dec 24, 2013

I'm still rocking my Samsung Note 3 w/ 10,000 mah battery until someone gives us what the Note 7 has plus a) at least a 5,000 mah battery b) a flat screen so I can put a decent tempered glass screen protector on c) stereo speakers preferably both front facing Stock Android would be a plus and I don't care if it has a pen or is made of metal I mean do I have to build it myself!?

55. NarutoKage14

Posts: 1296; Member since: Aug 31, 2016

I agree with you on the battery capacity 100%. I used to have an S3 with a 7500mah battery I believe and I could get up to 20 hours SOT between charges. I do a lot of navigation/routing so I find battery life on devices with 2500mah batteries severely lacking.

48. ddeath

Posts: 170; Member since: Apr 14, 2012

Too bad about Note 7. The S7 series are good phones. The battery life on my S7 Edge Exynos is fantastic. And so is the performance.

60. darkkjedii

Posts: 30783; Member since: Feb 05, 2011

Those who use the note, will come back to it. There's just way too much functionality lost, when leaving it. While I was without mine, waiting for the replacement units, I was going nuts at just how limited my iPhone is compared to my Note 7. I love the iPhone, but for it to be my daily driver again, Apple will have to make it more Note like, and include more actual phablet features. I have to, and will admit, that the plus is mostly a blown up standard version.

63. ebilcake

Posts: 1215; Member since: Jul 16, 2016

Exploding phones will do that

65. 0kax0el0

Posts: 238; Member since: Nov 15, 2012

I can say, that Samsung doesn't care about customers, as everyone saying that caring about the battery issue is caring about customers. The sim/microSD reader pins of my phone, a S7 edge injustice, are damaged and not even Samsung service knows why is that, but by their rules it must be my fault, so I have to pay for repairs... which by the way, means changing the whole motherboard and losing the guarantee, adding an equivalent of US$350 on top of the US$1,100 (also equivalent) already spent on the full price of a device, that's been used for no more than 2 months. In the last month, nobody has really listened to what I say, they only send it to the lab for diagnostic and returns with a note "User missued the device, guarantee doesn't apply" I suppose that as long a my device doesn't explodes I'm no relevant to Samsung. So... so... so frustrating. More so after having experiences with motorola, where the failure was clearly my fault, that time I droped my phone from my desk, it didn't hit the floor, but got hanged from the headphones, it was only the audio jack that got damaged, but they repaired it without any hiccups (and that happened twice) I felt dumb for buying such an expensive device just for the batlogo, but at least I though that it was a decent device and limited edition above all, but know I just want to get rid of it and not loose too much money in the process.

68. ibend

Posts: 6747; Member since: Sep 30, 2014

"34% of current Samsung customers said they will not buy another smartphone from this brand" "77% claim that they decided to continue to put their trust in the South Korean company" seems legit.. /s

69. binyameen

Posts: 43; Member since: Aug 25, 2011

No A Big No to a tleast note 7, I will be looking up to Note 8 if they deliver I'll buy or else I am content with iPhone.

70. 48Chevy

Posts: 71; Member since: Jul 23, 2014

I haven't lost confidence in Samsung as a company. It's the Note 7 that I wouldn't buy.

74. mixedfish

Posts: 1542; Member since: Nov 17, 2013

Note phones have got to be the worst built phones from any known brand. The Note 4 was atrociously bad with bizarre breakdowns, but again Samsung tops the cake with Note by giving you critical failure.
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