Survey: Customers lose confidence in Samsung after Galaxy Note 7 recall

About 34% of current Samsung customers said they will not buy another smartphone from this brand. Of these 34%, no less than 81% have always owned a Samsung or Android smartphone...
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85 Comments

3. EC112987

Posts: 1213; Member since: Nov 10, 2014

Totally not true..they handled the situation the right way. I'll keep supporting Samsung

5. ikgniw

Posts: 5; Member since: Aug 03, 2016

Well, mistake happens and this is the price you have to pay. Samsung should be glad that not 100% customer turn their back on them. Recall process must play a vital role in this fortunate. Now, it's time for Samsung to move forward and win their customers back. Looking forward to the next beast.

6. L0n3n1nja

Posts: 1511; Member since: Jul 12, 2016

Samsung didn't manufacturer the battery, it was a supply issue, could happen to anyone. I've had 6 Samsung phones now, I'm not about to switch.

11. Barney_stinson

Posts: 672; Member since: May 30, 2016

but its a 700$ phone! it should not happen in any way

16. trojan_horse

Posts: 5868; Member since: May 06, 2016

Quote: "but it's a $700phone!" Incidents and issues can occur in any device, irrespective of it's cost. What matters is how the said incidents are handled. Samsung, so far, has done a good job. Though not great. But what Sammy has done so far is worthy of consumers trust.

18. nodes

Posts: 1150; Member since: Mar 06, 2014

point is $700++ phones aren't different in term of quality than a $300-$400 phones.

22. trojan_horse

Posts: 5868; Member since: May 06, 2016

What the heck? Can you point out a $300-$400 phone which matches the quality and functionalities of the almighty Note7? There's none! #Note7rules

75. AlikMalix unregistered

You know Trojan horse, "almighty" is what people use to describe God. You're really close to worshipping this Samsung. Ooh... nevermind - you're already praising its existence even though these divers have the biggest issue in the history of smarphones. That aright, if you praise your god inspire of its anger - maybe it will spare you and not burn down your house.

33. truthwins unregistered

hey 300$-400$ phones have better quality control measures so please don't disrespect them by comparing it to SAMSUNG NO 7 which has feature called HDR display (HIGH DYNAMITE RANGE).

49. trojan_horse

Posts: 5868; Member since: May 06, 2016

The Note7 was rated the best phablet, even before the battery issue began. Heck, if you want to rule out the Note7, then there's still no $300-$400 phone which matches the S7/S7 Edge!

17. 14545

Posts: 1835; Member since: Nov 22, 2011

You obviously have no clue how manufacturering works. Not surprisingly, most stupid people are brand loyal with no rationality behind it.

21. sissy246

Posts: 6950; Member since: Mar 04, 2015

Anything can have a recall, my 2015 car has a recall, got it like a month after we bought it brand new with only 40 miles on it that has to do with the steering. Got it fixed, Won't stop me from buying Ford again.

51. NarutoKage14

Posts: 1293; Member since: Aug 31, 2016

I can only imagine what you say when some random part in your car fails and needs to be replaced.

67. ibend

Posts: 6747; Member since: Sep 30, 2014

pstt... *actually samsung SDI is the manufacturer of that troublesome battery, and now they use new battery from chinese company for all note7 replacement*

10. k4ever

Posts: 240; Member since: Oct 08, 2014

I'm staying with Samsung. I swapped out my defective Note 7 for a new one and I am extremely happy. This has not effective Samsung's standing amongst my family and friends. Most of the people I know own Samsung phones and the recall is not even a subject of conversation.

14. Plasticsh1t

Posts: 3090; Member since: Sep 01, 2014

They have every right. Safety always comes first.

15. bubbadoes

Posts: 1225; Member since: May 03, 2012

Samsung can't get past this. What a flop!

19. Doakie

Posts: 2465; Member since: May 06, 2009

Survey: Customers agree the sky on Earth has a blue color. Of course people are going to lose confidence for a short time. What was Samsung's other option? Pull an asshole Apple move and deny all responsibility? Well they could have denied it and paid people to cover it up. That would have saved their brand image more but it wouldn't have been the honest thing to do. In the long run being an honest salesman earns you more respect than being the shady used car salesman. But being shady in the sales business equals higher income. I'm sure Steve Jobs and Tim Cook were used car salesman in a past life.

24. ctdog4748

Posts: 797; Member since: Mar 05, 2016

LMFAO! Apple has these Note 7 defenders in an uproar!!! #EXPLOSION/FIREGATE #SCRATCHEASYGATE #LAGGATE #POORBUILDQUALITYGATE "But bruh, I can run Instagram and Google maps at the SAME TIME!" LMFAO!!!!

29. trojan_horse

Posts: 5868; Member since: May 06, 2016

SMH. @ctdog4748. You're trying too hard, bruh. Openly being a troll will just get you called out.

34. truthwins unregistered

well what he is saying is true so how can he be troll. smh

38. Kumar123 unregistered

It is trolling because he has said something against samsung. Desperate samsung employee is desperately trying his best to prevent people from saying anything against his employer. But no hate it is his job after all. So let's take pity on him. You can cleary see his desperation after all he posted 1000 comments in just 20 days trying to mitigate the incident as much as possible.

59. trojan_horse

Posts: 5868; Member since: May 06, 2016

@Kumar123 And you, are you employed by Apple with a job to troll Samsung? Quote: "So let's take pitty on him. You can clearly see his desperation..." Pitty? Desperate? Oh please! You're talking about yourself. You've desperate in trolling Samsung to the point where you got LIMITED twice in 2 weeks alone! You're the one who needs pitty.

56. ctdog4748

Posts: 797; Member since: Mar 05, 2016

Everything I mentioned is true, so how is that trolling?

78. whattabetch

Posts: 22; Member since: Jan 27, 2016

It would be nice if there was some sort of filtering system for the posters on here. If you show any sort of emotional bias (use of the word "sheep", for starters), you get your own private 'comment lounge' where you can scream your shatterpoof bland loyalty (it'd be nice if these smartphones were as shatterpoof as some of the opinions on here :P). You get an iPhone or Samsung letter jacket. Let's just give them their own high school pep rally. It's a shame. So many level-headed, insightful people on here trying to discuss our hobby/passions/interests - but the threads are consistently derailed by emotionally charged, jaded people (let's hope they are children). So much time spent mining through the dirt to find the gold in these discussions.

52. NarutoKage14

Posts: 1293; Member since: Aug 31, 2016

I could make a list of all the iPhone #gates and I know your defense of that. "Bruh those are non issues cause it's an iPhone with a bitten apple on the back!" Or some variation of that. I could bet you I'm right.

53. NarutoKage14

Posts: 1293; Member since: Aug 31, 2016

The loss is most likely going to last about a year, perhaps a little longer. The loss is deserved cause they failed to have the battery more thoroughly tested seeing as those used a different coating. Samsung should be glad it's not worse because it very well could be.

20. willywanta

Posts: 497; Member since: Jun 04, 2014

I lost confidence in Note7, not Samsung. Note7 should've been left dead. No need to revive it.

25. Heisenberg

Posts: 366; Member since: Feb 11, 2015

I'm with Samsung through and through. Car companies encounter this and so many others too.

27. Kumar123 unregistered

LOL, that's what I said but blind fanboys here refuse to believe it. Now another survey company is saying the same thing. Note 7 is a disaster and the incident with battery issue will hurt samsung in the future as well.
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