Sprint updates its in-warranty policy

This article contains unofficial information.
Sprint updates its in-warranty policy
It seems that Sprint has decided to refresh its in-warranty policy a bit, for the sake of its customers, WMExperts informs. The following services should now be available for free if your phone is up to one year old: phonebook swaps, software updates, mechanical failure, electrical failure and no damage evident. However, you will have to pay $99/$119, in case your device falls out of the one-year warranty period, or it has suffered one of the following damages: missing components, failure w/cosmetic damage, normal wear and tear, broken hinge/lenses/port or cracked housing/LCD. What Sprint customers should definitely benefit from is that according to the source, they should now be able to have their phones services by going directly to the carriers Service and Repair locations, while before, they had to visit the manufacturer as well.

source: WMExperts



1. TestManVZW

Posts: 25; Member since: Apr 14, 2009

It is a little better that at least Sprint is taking care of its customers in the store instead of telling them to send the phone off to the Manufacturer. Still a little high though, VZW offers this for a $50 replacement if the screen is cracked, plus VZW's warranty includes normal wear and tear and if the hinge breaks on a phone. A step in the right direction, but hopefully they improve on it.

2. shayshaybhai

Posts: 14; Member since: Jan 31, 2009

So if you don't have insurance with Verizon, and the screen is cracked your saying it's only $50 to get it fixed?

3. TestManVZW

Posts: 25; Member since: Apr 14, 2009

Yep, all you have to do is call Customer service. They send you out a "Certified Like New Replacement" for $50. It doesnt even have to be within a year. If your antenna breaks or the screen cracks its covered. Note* If they recieve the phone back and there is water damage then you are charged full retail for the phone.

4. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

how do they notice if there is water damage??

5. jonky876

Posts: 10; Member since: Apr 08, 2009

so if a have a vz bb curve and i run into a corner of a desk and it cracks the screen on the outside and lcd they replace it for $50 even if i dont have insurance and i have had the phone for 15 months??? just so long as its not water damaged?

6. DonLouie

Posts: 594; Member since: Dec 22, 2008

Don't fall for the "banana in the tailpipe"

7. musiqlives

Posts: 4; Member since: Nov 21, 2008

I'm not to sure TestManVZW is informed correctly. The $50 IS the deductible if you HAVE insurance. If people can get new/refurbished phone when ever they want for $50... come on, seriously? NO! That's the whole point of the insurance.

11. Sufcc

Posts: 33; Member since: Jul 28, 2008

Actually what he is talking about is the Device Exchange Program which is: " If the original one-year warranty period has expired, VZW will assess a fee if you wish to replace a defective device due to electrical malfunction or manufacturer defect. The fee for Certified Like New Replacements after one year from original purchase is $50." Unless of course you have the extended warranty. Thats what it is on paper, TestMan may be talking about superviser approved instances for phones with small damage and the customer is not due to a upgrade. In most cases they will approve a new device at some cost and EXTEND the contract, tho I have seen the $50 C Like-New replacement for unruly customers or ones just out of luck with banging their device. "Devices subjected to neglect, misuse, liquid damage, unreasonable wear and tear and the like are not eligible for any return or exchange program."

14. TestManVZW

Posts: 25; Member since: Apr 14, 2009

I dont believe I said anything about insurance. Verizon Wireless will replace any phone with a cracked screen or a broken antenna with a $50 replacement fee. Like I said it doesnt cover water damage or if your phone is in pieces. They check for water damage by the water damage indicator underneath the battery.

16. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

you can just buy another water damage indicator off ebay and fool them!!!

8. csol

Posts: 4; Member since: Apr 16, 2009

TestManVZW - you are a tool. Asurion insures Sprint, Altel, Verizon Wireless....so that $50 deductible that you are touting, is the same that all the providers, including your boys at sprint pay. Keep drinking that Verizon water...

13. The Next

Posts: 3; Member since: Apr 17, 2009

Yikes. Calm down, sport. What TestMan is talking about it absolutely right. If a customer were to come in and their lcd display is broken (not the glass over it), just a black/neon cracked LCD display, whether in or outside of warranty, it can be replaced for $50 by a VZW technician. $50 deductible through Asurion is something altogether separate.

15. TestManVZW

Posts: 25; Member since: Apr 14, 2009

Obviously if I was talking about Asurion insurance I would have said I was. What I was talking about was Verizon Wireless replacing a handset with refurbished handset if you crack the screen or break the antenna. It doesnt cover water damaged handsets or excessively damaged handsets. If you werent such a douchebag maybe you could look up a policy before attacking someone on a forum when you have no idea what your talking about.

9. mr. anderson

Posts: 92; Member since: Apr 16, 2009

the article/source isnt totally clear. manufacture warranty is covered instore at no additional charge now, which is electronic and mechanical defects. as with any warranty, if there are signs of abuse to the phone service can be denied. the $99 charge is for physical damage to dumbphones, anything from broken lcd to the phone being broken in half. its $119 for smartphones.

10. DonLouie

Posts: 594; Member since: Dec 22, 2008

There is one thing Verizon than Sprint, that's marketing alone

12. Sufcc

Posts: 33; Member since: Jul 28, 2008

Compares to VZW of $50 for a out of warranty replacement for a warranty issue. (If you do not have extended warranty coverage.) Also seems the fee coverages what would be insurance issue, more like a repair service or for those with no insurance have a new option.

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