Some Surface Pro 3 units refuse to charge, Microsoft is "aware" of the problem



Owners of the Microsoft Surface Pro 3 with an integrated LG power pack have complained of a problem that prevents the tablet/laptop hybrid device from charging. It's a nasty bug to deal with, as it will prevent owners from using the device while not connected to a power outlet. With the battery fully discharged, the device will shut down instantly, without saving any of the work you've done.

Microsoft is yet to issue an official statement on the matter. So far, it has only told a moderator on its Community forum that the company is aware of the problem. Still, last month Microsoft did patch a bug that had devices with a Simplo cell misreport their battery capacity. MS is probably working on resolving the issue as we speak. It would have been fair treatment if it had acknowledged the problem publically, though.

via The Next Web

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6 Comments

1. trojan_horse

Posts: 5868; Member since: May 06, 2016

Quote: "It would have been fair treatment if it had acknowledged the problem publically, though" Oh, many companies do not do that - at least, not untill there's excessive pressure from the media or lawsuits threatening them.

5. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Or the issue is big enough to report.

2. cnour

Posts: 2305; Member since: Sep 11, 2014

Better than exploding while charging.

3. Martineverest

Posts: 521; Member since: Oct 27, 2015

at least,they arent xploding.....thealmost three years old hardware is far better than some 6 months old hardwares from android oems with no support

4. jeroome86

Posts: 2314; Member since: Apr 12, 2012

These kinda of issues can happen to any tech. Some tech experts may have you believe this is only a issue with one OEM.

6. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

My surface pro 1 did that, it wouldn't charge, only turned on when plugged in. I just assumed the battery died. Microsoft gave me a new one and that was that. Three years later the new one is still trucking.

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