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Shoppers with mobile devices are changing the retail landscape

0. phoneArena posted on 16 Jul 2012, 20:48

One of the most powerful things about our new smartphones and mobile devices is that they allow us to interact with our local environment in new and exciting ways that will, theoretically, add value to everyday activities...

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posted on 16 Jul 2012, 20:59 2

1. Galen20K (Posts: 545; Member since: 26 Dec 2008)

Best buy is hurting bad, they should just close up doors before it gets worse. I for one will not miss their incompetent and rude sales staff.

posted on 17 Jul 2012, 03:26

2. thinking (Posts: 130; Member since: 19 Jan 2012)

Last year, I had a pathetic experience with BB in Florida, US, where I was visiting. I have reason to believe I was cheated (in the form of offloading old stock that would not work). Anyway, more on topic, normally, I feel the change has come to urban areas, especially when it comes to uniform products like electronics. The consumers know what they want. Short of being able to feel the devices, they can read reviews, even SEE them (embedded videos et al) work before making the decision to buy. It's not foolproof but the retail store is also not foolproof. The retail store may not have the model you want to check out but Internet will. The disadvantage will be that if one wants to have a feel before buying something, the choices will be far limited.

posted on 17 Jul 2012, 07:01

3. Nickmfnjackson (Posts: 101; Member since: 21 Jan 2010)

The one thing that will always be easier at the retail store is returns/exchanges. It's much easier to just grab all the stuff you bought, stuff it in the box, and throw it on the counter for an instant exchange as opposed to filing for a return for an online transaction, printing a shipping label and send of for the refund, and then waiting (on top of any original waiting) for the return to be approved. That being said, I still do 95% of my shopping online and 70% on amazon. :-P

posted on 17 Jul 2012, 08:04

4. Tux4g63 (Posts: 119; Member since: 21 Oct 2011)

I feel like this will happen eventually and it will be sort of sad when it does. We won't really appreciate how much we missed seeing and feeling the products until we can't do that anymore someday because we nickel and dimed stores like Best Buy to death. Especially with how much faster and simpler the return/exchange process is physically in person compared to an online vender.

I have seen customers who want a store to price match a product within a 1-3% range then state they will buy it online if that does not happen. Although that is the customers prerogative, I guess I wonder why it has to get to that level? I can see 1-3% being a big deal on a large and expensive item, but regularly I see it happening with things in the sub-$100 range. To me that just wreaks of pride. The store is not gaining any profit at that point, that slim margin is barely letting them keep the lights on.

I strongly feel we should compare prices, but that if an item is literally a few dollars more to have right then and there, why not support a brick and mortar business some of the time?

posted on 18 Jul 2012, 00:27

6. thinking (Posts: 130; Member since: 19 Jan 2012)

I don't think the store earns $1-$3 on a $100 product.

posted on 17 Jul 2012, 22:00 1

5. lsutigers (Posts: 821; Member since: 08 Mar 2009)

Wow, I had no idea Best Buy was blocking mobile connections and removing barcodes to prevent customers from shopping for better prices on their smartphones. That almost seems fraudulent, considering they sell those very smartphones.

posted on 21 Jul 2012, 00:40

7. whothisperson (Posts: 102; Member since: 06 May 2012)

Bestbuy: Amazon's Show Room

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