Samsung to roll out a temporary fix for exploding Galaxy Note 7

Samsung will soon roll out a temporary fix for the exploding Galaxy Note 7: a new over-the-air software update will limit maximum charge of the problematic Note 7 battery to 60% to both serve as a stop-gap measure against explosions...
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42 Comments

1. iWinAndroBerry unregistered

Well it's a good start in trying to get this mess finally resolved.

13. trojan_horse

Posts: 5868; Member since: May 06, 2016

For real. Now, Samsung shouldn't be penalized at this point in time, if another explosion occurs.

23. bobby84

Posts: 595; Member since: May 13, 2016

They told me this week they will send out replacements.

16. maherk

Posts: 6879; Member since: Feb 10, 2012

A good start will be ensuring that ALL Note 7 owners will be eligible for a replacement. Samsung Lebanon issued a statement that if you are a Note 7 owner, you can pass by their showroom and apply for a replacement. But when I contacted them, they said only those who purchased it from their showroom or their official website are due for the replacement, the rest can screw themselves because they won't do it. If anything happened to my device and knowing that Samsung refused to replace it, then I am officially done with anything branded Samsung.

35. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Where did you purchase it? You are eligible for a replacement if you return it to that place...

37. chadrick0814 unregistered

I hate to break the news to you, but if you buy any device from a non-authorized dealer then you will have a hard time replacing it. If you think LG or HTC is going to replace a device you got off ebay then you may be officially done with them too. You may want to consider blaming yourself.

2. Fona13A unregistered

Can they roll out a temporary fix for the brains of GSMArena commentators?

28. Clars123

Posts: 1078; Member since: Mar 16, 2015

LOL..as bad as the phonearena comments section is GSMArena's is even worse...you have idiots going on and on about pretty much every other phone except the one who's discussion page theyre on....Apple vs Samsung fanboys duking it out, people complaining about specs of devices not even released when there's a massive disclaimer reading "these specs are not official", people giving devices popularity points before devices are even announced...it's a mess

31. DoggyDangerous

Posts: 1028; Member since: Aug 28, 2015

To be honest, most of gsmarena's commentators are totally pathetic. Bunch of immature indians mostly, who unfortunately don't have bucks to buy any expensive flagship device. I wish them health, wealth and prosperity.

41. ibend

Posts: 6747; Member since: Sep 30, 2014

is their comment section can be worse than here? lol... check androidauthority comment section for less troll

3. Hallyu

Posts: 790; Member since: Jul 21, 2015

Samsung has tried all its best both in hardware and software fix to ensure the minimum risk to consumers. Would Apple be willing to even admit its fault, let alone it would approach the problem. Keep it up Samsung, don't care about trolls, they weren't going to buy the phone in the first place.

5. gunawanagung

Posts: 24; Member since: Aug 24, 2016

Agree with you. It's hard to admit our fault, harder to fix our fault, hardest to do both plus want to pay all the cost to make it right. Keep up the good work, Samsung. You're doing great.

7. darkkjedii

Posts: 31058; Member since: Feb 05, 2011

Why mention Apple, this is a Samsung issue. Stop trying to deflect the blame dude, Samsung messed up, and they're trying to fix it. iPhone 7 launches Friday...stay tuned.

18. Hallyu

Posts: 790; Member since: Jul 21, 2015

I wasn't trying to deflect the blame. But different attitudes of both Samsung and Apple must be considered. Who deserves real dignity when it comes to this situation? What I said about Apple is undeniably true after all, so I don't think I feel guilty. iPhone 7 launches don't change the world. I'm not interested.

25. Mrchicago

Posts: 16; Member since: Aug 20, 2016

Undeniably true in your brain maybe

33. darkkjedii

Posts: 31058; Member since: Feb 05, 2011

Yes you are, you're extremely interested.

24. iWinAndroBerry unregistered

jedii seems to take things a little personal.

32. Mxyzptlk unregistered

No he wasn't. Android fans love to deflect when Android has problems like this. If this was Apple, you guys would be on the articles like flies on horse sh*bleep.* BlackBerry isn't relevant btw.

36. darkkjedii

Posts: 31058; Member since: Feb 05, 2011

Good post, and well said Mxy. I'm not taking it personal, I'm calling it like it is.

8. sebbellic01

Posts: 305; Member since: May 03, 2016

Well Apple didn't recall the iPhone 4 with the antenna issue. But they said you're holding it wrong or something. Here in Australia (on Vodafone) you can get a replacement (and also get a loan device), switch the phone to a iPhone or S7 etc. or cancelling and refunding the phone altogether. They are handling the issue well (at least here)

17. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Did the antenna issue potentially harm or kill people? Destroy property? No. Therefore no need for a recall. Did Apple give out free bumpers that fixed the problem? Yes.

21. Hallyu

Posts: 790; Member since: Jul 21, 2015

Yeah ugly bumpers were provided not before heavy pressure from media and public criticism. The funniest part is Did Apple accept its fault? No, "You're holding it wrong!!!"

26. Mrchicago

Posts: 16; Member since: Aug 20, 2016

Because I'm sure those bumpers were setting cars and houses on fire and being banned when traveling by plane

34. iFlasher

Posts: 30; Member since: Dec 09, 2014

Every OEM will act like Samsung if his new announced phone starts exploding everywhere. Sorry, but you only want to start a blame.

40. sebbellic01

Posts: 305; Member since: May 03, 2016

The iPhone 4 was faulty, like the Note7. But the Note7 is dangerous, the iPhone isn't. Faulty phones need to be completely replaced.

30. nodes

Posts: 1160; Member since: Mar 06, 2014

we can't really tell, Apple never had this exploding case. but if thing like this happen, i think any OEM will react the same as Samsung. if you stay quiet, your company will even be at much more loss. they act like this to save their own ass, not yours.

4. EC112987

Posts: 1215; Member since: Nov 10, 2014

Apple has nothing you with this...I'm glad that they're finding ways of helping the situation..the best bet is to return the device and wait for a new one.

9. darkkjedii

Posts: 31058; Member since: Feb 05, 2011

Well said bro. These fanboys are putting out more damage control than Samsung is. Let them handle it.

29. MartyK

Posts: 1043; Member since: Apr 11, 2012

I'm with you, I don't see how or why anyone would defend a company who put out a dangerous device. I don't care if it's Google (I Love Android OS) themselves. This is plain wrong! This behavior is unexcused and unacceptable.

38. darkkjedii

Posts: 31058; Member since: Feb 05, 2011

I don't think in the least, that they did it inspite of knowing, but to blindly defend them is nuts. Samsung will learn from this, and become better, but they're gonna fall from this too.
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