Samsung chief apologizes for Galaxy Note 7 fiasco, promises to regain customer trust

Samsung Electronics' mobile chief vowed to find the exact cause of the defective Galaxy Note 7 units, so the company won't make the same mistake again. He also promised to do everything in his power “to restore trust of consumers so that they can use Samsung products without any safety concerns...”
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48 Comments

19. acruzlu unregistered

I'm right there with you. Using it until then but lookimg at alternative devices as well. It just has aot of premium features goong for it.

41. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

The self-destruct mode is the kind of premium feature most consumers will never get a chance to enjoy on their handset. Consider yourself lucky to have it and enjoy it while it lasts...

30. handsomparis

Posts: 122; Member since: Jun 11, 2015

Mine still going strong

33. McLTE

Posts: 922; Member since: Oct 18, 2011

Guys, There is NO point in keeping your Note 7's. I still have mine also, but plan on returning it this weekend . Samsung will NOT support it, you'll not get security or OS updates, and I wouldn't be surprised if your carrier shuts down the IMEI. Not only that.. but if you burn down your car/house/family, you will NOT be able to go after Samsung.

9. Unordinary unregistered

16. Kumar123 unregistered

No one is taking responsibility. If this thing happened to other company people would resign when it is started.

26. sissy246

Posts: 7120; Member since: Mar 04, 2015

Who ever in in charge of QC should be.

18. strikerchooooo unregistered

Like someone cares about it. Apple will just switch to another supplier like Huyawey, TSMC or whatever Asian factory.

20. acruzlu unregistered

Samsung will always have my trust and respect. Especially after he apologized. However it will sick if he is removed from his position

25. No_Sammy_No_Gimmicks

Posts: 147; Member since: Jun 10, 2015

I would not be surprised if he gets fired, and deservedly so. Not for the original explosions, but for explosions on the recalled units. How can you send replacement units without establishing the problem in the first place?

21. Iphonei

Posts: 13; Member since: Oct 10, 2016

From now I never buy any Samsung phone. They were extremely dangerous gadgets.

22. acruzlu unregistered

Are you saing that because one device had issues? If the shoe was on the other foot Apple wpuld blame the user and say they were charging it wrong and offer a free bumper case. But with a name like iphonei I don't think you would buy Samsung products.

24. gunawanagung

Posts: 24; Member since: Aug 24, 2016

A very gentleman apology. +1 to that.

29. Foxgabanna

Posts: 599; Member since: Sep 11, 2016

DJ Doughboy can suck a fat one. I'm not spending my hard earned money on jank junk anymore. I feel totally betrayed as to now I have a Galaxy S7 Edge and I am stuck in a 1yr cycle with it and will have to a lot of money when the S8 or the Note 8 comes out to upgrade. Way to really nut on your fanbase losers.

34. ronjr123

Posts: 88; Member since: Feb 16, 2012

I hate this. The Note 7 IMO is the best phone ever made. But, sent it back and using my Note 5 until the Note 8. I will get one. They have learned aad won't make the same mistake twice. Will only use the note series phone or what ever they call it next.

35. PrYmCHGOan

Posts: 335; Member since: Sep 28, 2016

JK Shin is probably laughing his butt off, thinking: that is what you get for stealing my job. JK Shin was the best. To remove him just because he misread the demand for the S6 Edge, which there was no way to even know how high the demand was going to be, was BS. This is your punishment Samsung for taking away Jk Shin. If JK Shin has been never the Note 7 project, this would never have happened.

42. XperiaG

Posts: 178; Member since: Jun 06, 2016

This is the Human side of the companies.... RESPECT... it takes real courage to apologize about a mistake... we have to remember that the phones that we use and we hope to be perfect were designe for humans... that make mistakes and that are no perfect... of course this was a disaster no doubt about it... but he took the responsability for it.

44. darkkjedii

Posts: 31101; Member since: Feb 05, 2011

Whether this is an obligatory move or not, it's a smart one, and a step in the right direction. Samsung has a major problem on its hands, and should take great care in how it's handled.
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