Samsung chief apologizes for Galaxy Note 7 fiasco, promises to regain customer trust

Samsung Electronics' mobile chief vowed to find the exact cause of the defective Galaxy Note 7 units, so the company won't make the same mistake again. He also promised to do everything in his power “to restore trust of consumers so that they can use Samsung products without any safety concerns...”
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48 Comments

1. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Perform lab analysis on every fricking one of the Note 7s returned, and figure out what the real 'cause of the fiasco was. Only a small fraction of them began breathing smoke, find the 'cause of that small fraction and prevent it for the next decade. If they can do that before the Note 8 (or S Pro 2), will gladly pick that as my next Smartphone.

5. Nopers unregistered

You do realise that takes a lot of time? It may be weeks until we find the true cause if ever. You need to simulate the conditions perfectly and find one of the defective devices from the 2.5 million returned units and then catch what causes it to erupt before it's completely destroyed

13. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Yeah I do, that's why I'm waiting till the Note 8/S Pro 8 to see if they've learned their lesson...

6. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

*S Pro 8

48. kevin91202

Posts: 642; Member since: Jun 08, 2014

Why are you placing an apostrophe before the word "cause"?

2. truthwins unregistered

Apple would have made their user bow to them for an apology . Samsung you just earned my respect.

4. DoggyDangerous

Posts: 1028; Member since: Aug 28, 2015

Samsung said, unlike apple, "it's not your fault". "You are not holding it wrong".

10. Nopers unregistered

Yeah but it didn't happen to Apple, or any other company yet. I doubt an issue this serious where it has been proven to be a device defect would Apple blame the user. Don't forget for the first few devices Samsung chalked it up to third party chargers.

12. truthwins unregistered

Right when iphone 6 plus had a bend issue they were playing dumb instead giving a public apology they secretly fixed the bend gate problem in iphone 6s plus

14. wando77

Posts: 1168; Member since: Aug 23, 2012

No, people have just DIED from being electrocuted by their iphone (6 this year alone). Guess that's alright though cause the phone didn't "explode" (sorry.... smoke a lot and catch fire)

17. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

"people have just DIED from being electrocuted by their iphone (6 this year alone)" Sources?

23. meanestgenius

Posts: 22067; Member since: May 28, 2014

31. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

That's from 2013, he claimed 6 occurred this year.

37. meanestgenius

Posts: 22067; Member since: May 28, 2014

Simply pointing out where and when it's happened, is all. There was another instance in the past, as well.

40. HomerS

Posts: 419; Member since: Sep 19, 2014

Several iphones inlcuding iphone 7, 7plus, 6, 6plus, 6s have exploded or the battery bulged up in the last couple of weeks.

27. Mxyzptlk unregistered

Hur Hur, let's take the blame off us and bring up Apple.

32. NarutoKage14

Posts: 1324; Member since: Aug 31, 2016

How about we all act like the rational, critical thinking people we're supposed to be. It's time to agree that both Apple and Samsung have brought to market devices with design/manufacturing flaws that they did not want to recognize.

43. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

Do you know the voltage and average needed to kill a person? A phone is not capable to have them.

45. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Voltage isn't what kills you, current does that, and it only takes 0.2 amps of current through your heart to kill you. The standard 5W iphone charger uses 5x that amount of current to charge it.

46. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

The dude was talking about the fact that the phone killed people, not the charger.

11. truthwins unregistered

Samsung really do care for their user.it takes lot of guts and courage to do an humble apology infront of the media. I remember sony playstation staff did the same apology too when their PSN network was hacked.

36. AlikMalix unregistered

Truthwins, really? It's just a businesss tactic. What else is he gonna do? Apple has done the same with early Apple maps: they apologized and even referred to their competitors. Why do you place Samsung as some nice uncle that you never had. It's a business - they're doing whatever they can to keep selling their products.

38. meanestgenius

Posts: 22067; Member since: May 28, 2014

Don't knock the guy for doing the right thing Alik, business tactic or not.

47. shadad

Posts: 22; Member since: Oct 28, 2014

LOL...."You are not holding it wrong" i was about to say the same thing XD.

28. ctdog4748

Posts: 797; Member since: Mar 05, 2016

You win the gayest post award. I'm guessing you teared up when you saw that fake bow.

39. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

Don't forget what else Apple will ask their users to do while they're down there. Tim Cook probably gets his jollies off like that. Sick bastards I tell you...

3. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

It is a step in the right direction.

7. truthwins unregistered

Yes it is i hope they would not abandoned their note series.

8. bomariam1

Posts: 43; Member since: May 08, 2012

I am also waiting for the reason befor I give up my note 7.

15. ibend

Posts: 6747; Member since: Sep 30, 2014

which one will give up first? you? or your phone?
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