x PhoneArena is hiring! Reviewer in the USA
  • Options
    Close





Samsung acknowledges Galaxy S4 swelling battery issue, offers free replacements

0. phoneArena posted on 16 Oct 2013, 08:57

The story began when many owners of the Galaxy S4 started bringing theirs to the carrier, complaining from overheating, endurance degradation, and even straight-out swelling of the unit. Half a year since introduction, the issue seemingly reached endemic proportions, with carrier insiders reporting up to 30% of their Galaxy S4 customers coming with such complaints, so not isolated incidents...

This is a discussion for a news. To read the whole news, click here

posted on 18 Oct 2013, 11:38

56. androidfanboy (Posts: 162; Member since: 24 Jun 2013)


Lol apple would charge you for a replacement

posted on 21 Oct 2013, 15:05

57. cuace (Posts: 1; Member since: 21 Oct 2013)


FYI, I just wasted 2 hours of my life with Samsung via Chat and Phone. They made me jump through every hoop imaginable to see if my battery was draining due to my use instead of their defective battery. After all of that they STILL won't give me a new battery without first getting confirmation from T-mobile. Don't believe that their attempts to rectify this situation is legit. Basically they will hold you hostage and without a useable phone until they can confirm the battery is the issue.

posted on 17 Nov 2013, 02:13

58. Rkenpachi (Posts: 1; Member since: 17 Nov 2013)


hello

I'm over here in South Africa Cape Town. Where can i go to get my battery replace as it has swollen and dies within 5 hours..\

Help PLEASE.

posted on 05 Feb 2014, 05:53

64. alamzeeshan (Posts: 1; Member since: 05 Feb 2014)


I got the same issue. My battery went down to 0 from 30% and it got swelled. I called the nearest authorized Samsung service center in Kolkata, India. They told me to come to the service center with the battery to get a replacement battery as my device was under warrenty.
I went there and got the replacement battery within 5 mins.
I asked the guy whether they are getting lots of faulty battery of S4 and whether all the battery of series "BD" was defective. He first asked me how I knew that this series was defective, I told him it is in the internet. So he said that he is not supposed to share this information but since I already knew he told me that there is one more series of battery other that "BD" which is defective and that Samsung has already pulled out these defective battery but since these are some boxed devices with faulty battery available in stores all the Service Center have been asked to replace the defective batteries under those series without bothering the customers or without checking that maybe customer misused the battery.

posted on 07 Feb 2014, 14:11

65. jotaghealer (Posts: 1; Member since: 07 Feb 2014)


I posted this on my Facebook account earlier.
I was just on the phone with a Samsung Representative named Maria. I called about my bloated S4 battery that causes my smarthphone to die on me within the day kahit more than 50% charge pa siya.
Now, I got this unit from DBGadgets. The script is if the purchase was made online then Samsung does not replace anything. I got the unit in a sealed box and the unit was verified as original. Samsung is saying that the responsibility is with the online store since most of their units are sourced from outside the country.
I can understand that... BUT Samsung admitted that the S4 had defective batteries and offered to replace the batteries if the customers bring it to the nearest service center.
Now, I know replacement batteries may cost less than a thousand pesos while the original Samsung batteries cost around 2k. This is not an issue of cost and savings for me. The issue here is if you sell a lemon and admit it, you should be able to replace them at no cost.
Surely, Samsung's mother office should know better than just to say, "Hindi po ninyo binili yan sa mga dealers, sa online po ninyo binili iyan, sa kanila po ninyo ipapalit ang baterya."
E umamin nga kayo na palpak yung baterya e, bakit hindi ninyo papalitan?
I just hope someone from Samsung is following this.

posted on 02 Nov 2014, 14:05

66. claudisa (Posts: 1; Member since: 02 Nov 2014)


where can I get a free battery for my Samsung galaxy S4?
Since yesterday my phone is switching off all the time even if is charged.
Thanks

posted on 16 Jun 2015, 07:13

67. fullbatteryalarm (Posts: 1; Member since: 16 Jun 2015)


Battery overcharging is also one of the reasons of swelling battery. Most of us have a habit of charging the phone during night and we dont unplug the cable when the phone is fully charged. Due to this our battery health degrades and eventually battery swells. One can prevent the same by using 'Full Battery Alarm Pro' android app developed by Replay Creation. This app sounds an alarm once the battery is fully charged so that charger cable can be unplugged to avoid overcharging.

Want to comment? Please login or register.

Latest stories