Samsung Galaxy S5 owners with camera bug must replace their phone

The other day, we told you about a strange problem that is affecting some of Verizon's customers toting the Samsung Galaxy S5. When trying to use the camera on the device, a notice pops up saying "Warning: Camera Failed." We have seen this also happen on the Samsung Galaxy S III and Samsung Galaxy S4. We're not sure what Samsung and Verizon will offer for the older models, but for the Galaxy S5, Verizon wants those seeing such a message to contact Verizon...
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107 Comments

13. PapaSmurf

Posts: 10457; Member since: May 14, 2012

All fine and dandy on my T-Mobile S5. This camera is amazingggg.

18. maherk

Posts: 6750; Member since: Feb 10, 2012

Same here, live hdr is doing magic with my photos, the selective focus not so much.

22. Furbal unregistered

Yeah, all good on AT&T here. Poor Verizon customers

25. MarkArigayo

Posts: 240; Member since: Dec 18, 2013

OMG, that's why I avoid this latest Galaxy.

39. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Samsung doesn't want you so trust me, you have zero impact to their sales.

27. Quezdagreat

Posts: 428; Member since: Apr 05, 2012

I guess the Band-Aid back won't fix this boo-boo

41. PapaSmurf

Posts: 10457; Member since: May 14, 2012

It only looks like a band aid if the color is gold. You fail at trolling. Now go hide somewhere and come back when a new Samsung or Apple article emerges.

50. nctx77

Posts: 2540; Member since: Sep 03, 2013

Ok cool. If it's gold, it's a band aid. Any other color is trying to put lipstick on a pig. Also, what's up with that 1970's stool chrome around the edges?

51. Quezdagreat

Posts: 428; Member since: Apr 05, 2012

Nope!

67. John2014

Posts: 43; Member since: Jan 14, 2014

They will send you a new phone but not fixed phone or replaced fixed phone. Rounding around the same phone.

100. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

uh oh, i think someone has the grumps because when he was little he didn't get different color band-aids like the other kids' parents got them. ;p

29. peace247 unregistered

Little girls always fighting...

33. JEverettnow

Posts: 228; Member since: Mar 11, 2013

It is the same with the s5 on sprint as well.

101. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

so then it's probably something that can be narrowed down to Samsung's CDMA supply chain.

34. taz89

Posts: 2014; Member since: May 03, 2011

Lol why does everyone make big deal out of everything. When your are selling millions of devices like Apple and Samsung, there will always be some faults. No one makes 100 yield rate. Even Sony with the z2 had issues.

75. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

There is a difference in some faults. We all know manufacturing faults exist etc. But when it is this large, it is no longer a simple ordinary fault that all the math business guru's use to put money and devices aside for such an issue. it has broken the 'normal' barrier for faulty devices.

83. taz89

Posts: 2014; Member since: May 03, 2011

No there isn't a different because end of the day whether it's a faulty camera, faulty screen(dead pixels) or even coming out the box with some dings or scratches your going to get a replacement. Regardless how small or big the fault is your going to get a replacement because when a person gets a new phone they want it perfect. For all we know this might just be a couple 100 or couple thousands out of millions. Now if it was faulty battery's causing fires or exploding than that's crossing the line cause it's putting someone in potential danger.

35. nctx77

Posts: 2540; Member since: Sep 03, 2013

This phone was already a fail, now the so called best feature admitted it was a fail. Damn homie, in 2012 you was the man homie, tha f%#^ happened to you? LOL! Watch Sammy try to count the exchanges as another sale.

45. neiljay6

Posts: 3; Member since: Apr 26, 2014

Lollolol. Just watch this "fail" phone sell millions. Lol

36. darkkjedii

Posts: 30906; Member since: Feb 05, 2011

This sucks Samsung, atleast replace them completely free. People don't troll, cuz this is affecting people and their hard earned cash. It sucks you guys are going thru this. Not funny at all, and good luck with this issue.

55. networkdood

Posts: 6330; Member since: Mar 31, 2010

Well, at least Verizon is taking care of the issue.

63. darkkjedii

Posts: 30906; Member since: Feb 05, 2011

Not trying to be disrespectful network, but I'd really rather not chat with you. I doubt you'll honor that, but please do.

38. Sakeem

Posts: 857; Member since: Sep 05, 2012

If this is just Verizon specific, then it makes me wonder what Verizon did to cause this happen. Weird.

43. Sauce unregistered

In a world..where Apple and Samsung lived happily..ever..after.. ..said no narrator ever.

53. The-Sailor-Man

Posts: 1095; Member since: Mar 25, 2014

If Samsung keeps quiet it's to protect Verizon's honor .If it was Samsung's fault , you should know it by now , though. This is US. The country of Apple (Let me help PA and the other tech media, that (pretend) don't know where the problem comes from)

54. networkdood

Posts: 6330; Member since: Mar 31, 2010

Phonearena, misleading headline - this is only for Verizon Samsung SG5 customers...

58. networkdood

Posts: 6330; Member since: Mar 31, 2010

F.Y.I., around 1% of all smartphones will be defective....

59. networkdood

Posts: 6330; Member since: Mar 31, 2010

I bet you could find a stock SGS5 camera app from a T Mobile SGS5 and use that on Verizon's SGS5....

60. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

While this problem appears to be Verizon only, it is a testament of pushing product too fast to market, not testing it much, if at all, and having a corporate mindset that is based on deception. Samsung and Apple are like two peas in a pod. They both put out lots of video advertising about design, thoughtfulness, caring about details, and quality, but in reality, it is just fake.

64. DnB925Art

Posts: 1167; Member since: May 23, 2013

Verizon is notorious for putting a lot more bloat on their phones than any other carrier. Since this is a Verizon-specific issue (not seen on other US carriers or even international versions of the phone), you can't blame Samsung for this if it is caused by all the added bloat from Verizon.
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