Samsung Galaxy S5 owners with camera bug must replace their phone

The other day, we told you about a strange problem that is affecting some of Verizon's customers toting the Samsung Galaxy S5. When trying to use the camera on the device, a notice pops up saying "Warning: Camera Failed." We have seen this also happen on the Samsung Galaxy S III and Samsung Galaxy S4. We're not sure what Samsung and Verizon will offer for the older models, but for the Galaxy S5, Verizon wants those seeing such a message to contact Verizon...
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107 Comments

28. maherk

Posts: 6748; Member since: Feb 10, 2012

Actually he trolled Apple guys like you, who bought an $800 phone just to be told this isn't the way to hold our phone, or don't point your phone towards bright lights when taking pictures.

30. Sauce unregistered

$550.00

31. Sauce unregistered

You must not be aware of was trolling is. You are being trolled right now from the Ghost of Steve Jobs

47. Ashoaib

Posts: 3271; Member since: Nov 15, 2013

Hey! Dont fight, apple is not going to pay you... neither samsung

56. networkdood

Posts: 6330; Member since: Mar 31, 2010

Good point - plus, when my wife had an issue with her iphone, she had to deal with APPLE and not Verizon. Apple had her send in the phone first, before another one was sent to her. With any other manufacturer, Verizon would just send a replacement phone with a package to send the old one back. If the device not working was not sent back in a timely manner, the account would be billed accordingly.

62. Sauce unregistered

Seems false. When I had a problem with my old iPhone, I walked right into the store and they replaced it right on the spot. No shipping necessary.

68. magnanimus

Posts: 565; Member since: Mar 29, 2013

I used to think Sauce was a non biased person on this site but I've been proven wrong by his comments here. All maherk did was reply to power x bringing up a apple in a post that has nothing to do with it trying to make Samsung look bad and maherk was trying to say apple isn't any better at releasing faultless units. Power x tried to troll and maherk defended the honour of samsung. Maherk did nothing wrong here.

88. true1984

Posts: 864; Member since: May 23, 2012

the honor of samsung? wtf....? please tell me this is a joke

90. Ashoaib

Posts: 3271; Member since: Nov 15, 2013

Its not false, I became apple hater due to their bad response... they made me a tennis ball between them and the carrier and I ended up getting my phone fixed from a repair shop instead of rounding here n there

70. tedkord

Posts: 17187; Member since: Jun 17, 2009

Which fact was false?

57. Heretic

Posts: 18; Member since: Jun 12, 2012

Don't get too happy. :) It's not like Samsung and Verizon don't have shortcomings, such as blaming the consumer(s) for faulty phones. Don't believe me? Just check out their customer support forums. Lets hope this is the start of Samsung and Verizon maturing and finally accepting responsibility for the part they play.

86. express77 unregistered

Nothing is perfect and there are problems in every phone. And there is no problem in international s5 camera.

26. The-Sailor-Man

Posts: 1095; Member since: Mar 25, 2014

Didn't you read the word "Verizon" in the article??? LOL If Samsung keeps quet it's to protect Verizon's honor . If it was Samsung's fault , you should know it by now , though

32. TheMan

Posts: 494; Member since: Sep 21, 2012

No, more to the point is (so far) the problem appears to be VZW specific. This leads one to believe that the cause is due to VZW requested software, whether VZW's "renowned" bloatware or a tweak to the camera app itself.

103. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

The "camera failed" has now been reported on non VZW phones as well. So basically, it is Samsung's same problem that has been around since the time of Galaxy S2, on many different Samsung devices.

44. nctx77

Posts: 2540; Member since: Sep 03, 2013

LOL! This is what makes this incidence an epic fail.

48. mturby unregistered

+1000

74. skyline88

Posts: 697; Member since: Jul 15, 2013

at least Samsung tries to solve problems, not hiding the problem, unlike some lame American fruit company. see how they treat their customers with purple fringe problem? yellowish screen problem? oh tand also that famous antenna problem which lasted like forever? iTroll failed, dude.

104. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

Apple is indeed amongst the worst when it comes to honest and timely reporting of problems and trying to blame the customer or push the repair cost unto the customer. Now, Apple at times will also go the extra mile for the customer, so it somewhat balances out.

82. jroc74

Posts: 6023; Member since: Dec 30, 2010

Since it seems to be affecting Verizon folks mostly....I bet you wish you could edit this posts dont ya....

87. StraightEdgeNexus

Posts: 3689; Member since: Feb 14, 2014

again butthurt???????????? pathetic

91. StraightEdgeNexus

Posts: 3689; Member since: Feb 14, 2014

Haters just need some reason to hate.

89. giosoliman

Posts: 6; Member since: Jan 04, 2013

At least they admitted it and not merely hid and made excuses. The HTC One M7 purple tint camera is an example of unforgivable excuse. HTC did not just hide the flaw for months, they lied and said it was just a software issue. Later did they recognize the issue. What's worse, they didnt even have the guts to say sorry for the mess. A very large market is affected by this issue, including me.

97. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Its all about having the will and the resources. I have experience Samsung commitment to customer service. Btw I am not an easy customer to please. I always get their services tech to remove Samsung massive amount of bloat ware.

93. CX3NT3_713

Posts: 2348; Member since: Apr 18, 2011

Sćamsung at it's best

5. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Indeed, the next big thing is here, just don't take pictures.

49. nctx77

Posts: 2540; Member since: Sep 03, 2013

LMFAO!

7. Sprissy

Posts: 193; Member since: Feb 11, 2012

They really don't have choice, phone just came out, so they basically they have to replace it or no one else will buy it.

9. Jeradiah3

Posts: 1149; Member since: Feb 11, 2010

This is what happened to the SkyRocket from AT&T. You'd think that they would have fixed this problem by now

12. PBXtech

Posts: 1032; Member since: Oct 21, 2013

Samsung component or do they purchase their cameras from another producer? Gotta sting either way though.
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