Returns for some Android handsets reach 30-40%

Returns for some Android handsets reach 30-40%
We've heard numerous reports about Android activations reaching over 500,000 each day and galloping further, but one factor might be out of the equation – returns. TechCrunch cites “a person familiar with the handset sales for numerous manufacturers” who claims that for some Android phone return rates reach 40%

Users are reportedly confused with the somewhat more complicated interface of the platform and the contrast when compared to other phones like the iPhone or BlackBerries. The difference is better perceived when we look at the 1.7% return rate of the iPhone 4 from antennagate times. Finally, though, it all depends on the user, and power users can certainly enjoy some aspects of the Android platform like its openness and relative freedom going along with it.

source: TechCrunch

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61 Comments

1. kevin n unregistered

This seems very suspect!

2. android_hitman unregistered

even if they have 40% returns they still have more than 250.000 activations/day so i think it's pretty impressive

9. BobbyTaba

Posts: 316; Member since: Aug 11, 2010

Actually they activate 550000 so 40% would be like 325 thousand a day

3. hehREALLY unregistered

So...?

4. droidnator

Posts: 93; Member since: Mar 10, 2011

Read the comments in the source. A lot of good explanations there, no need to waste my keyboard on this useless post.

5. Whateverman

Posts: 3295; Member since: May 17, 2009

It's called educating your customers. A lot of reps aren't willing to spend the necessary time to help customers learn how to use their new device. If they don't know how to use it, they will return it.

6. bayhuy

Posts: 320; Member since: Jun 23, 2011

It is called "stupid Americans".

7. Whateverman

Posts: 3295; Member since: May 17, 2009

Why be so offensive? I am American and i'm not stupid. and I wouldn't assume you were either.

16. The_Miz

Posts: 1496; Member since: Apr 06, 2011

Yup, they return it because they either know Android is an inferior device with a steep learning curve or that they choose an OS where they aren't getting raped by inconsistencies with manufacturers and carriers when it comes to updates and software.

26. i crap destroyer unregistered

i worked in retail and i can tell you this about 70 to 80 percent of customers dont know what theyre talking about when it comes to cellphones. it takes a smart and good sales man to sell android unlike the iphone, anybody can sell an iphone, a three year old kid can sell an iphone to an adult, problem is just like every foreigner on this website has stated americans are stupid and lazy(and thats a very sad reality to say thats the majority of the population in this country), and these numbers prove it most people rather go with a dummy proof OS like the IOS instead of taking theyre time learning the android OS and if you think im wrong thats fine you have your opinion and i got mine but whatever argument you try to put against me is gonna fail......just a little advice.

27. Mobile-X-Pert

Posts: 565; Member since: Dec 20, 2010

Man!! stop the hate. We all know you are ifanboy already, you don't need to remind us. You are always the first person that starts the ''hate comments'' bettle.

28. DontHateOnS60

Posts: 872; Member since: Apr 20, 2009

It's not just about educating the customer. You as a sales person should not be pushing what gets you the most money, but finding the right solution for someone. People come in and decide they want a Fascinate because it's free, and yet you know damn well it's going to be returned in a week because it's not the right solution for them. It's on you to ask the proper questions before they purchase anything, and find the best solution, and if it costs money you need to convey the value of that phone to them so they don't come back in 14 days to return it.

8. sctwinslow

Posts: 11; Member since: Apr 06, 2010

The way I look at it is of course Android will have more returns because they have other choices ( if I dont like my thunderbolt I can get a charge or an X2,etc), but if I dont like my iphone there are no other ios choices so I would probably keep it.

10. dionddc

Posts: 129; Member since: Jul 19, 2011

@sctwinslow Exactly. Also, the ones returned are probably low-end models.

21. taco50

Posts: 5506; Member since: Oct 08, 2009

Or maybe iPhone users are satisfied with their phones

11. iwebdroidberry7

Posts: 230; Member since: Jan 17, 2011

Why is the ALWAYS an excuse? I've never seen Android fan take responsibility for anything negative that happens with Android.

41. remyrz

Posts: 205; Member since: Oct 28, 2010

cauze people keep the critisims to android ´cause of their succes and big numbers an always look at the ´´bad´´ things happen to it, so we fight back and say why that could happen... its no excuses, are facts.. and other thing.. the comparing... thats one of the biggest problem of we fighting back... i love android, i dont even have one,, i own a nokia n900, but that doesn´t mean i hate apple, they have good stuff.. but i prefer android instead, and the fact that some people always trying to bring the green robot down.. it piss me, or us, off.. so we respond... :) I´m more with SCTWINSLOW

12. doubleD

Posts: 78; Member since: Dec 13, 2010

The post says"some" android models have rates that high, I wonder what the overall return rate is. It would also be interesting to see what phones they're buying when they return(i.e. higher/lower end android model, or different OS all together)

13. ibap

Posts: 867; Member since: Sep 09, 2009

Vague source. Vague numbers.

14. cyborg unregistered

It's Phonearena

15. Froid 1955 unregistered

I am a DROID fan. I have a ATRIX rooted and unlocked. The iphone is a easier phone for a lot of people who are not technically minded who are. Moving up from a simpler phone. I work in a wireless store. A lot of customers are not infirmed whether they be iphone or android oriented. Case in point. I had a customer who was telling me she needed to learn how to make a call on her new iphone. As we were calling a tech brought her phone over from service. I volunteered to show her how. When. I looked at her phone I saw it was a DROID 3. That's about as different from an iphone as you can get. Also from my observations very few android phones are switched out for iphone. I am wondering whether this includes phone switched out for the same model because of warranty issues. Also some is a very vague number. How many phones actually experienced these numbers and for how long.

17. The_Miz

Posts: 1496; Member since: Apr 06, 2011

*pulls out chair, a soda, and some popcorn* This is going to be interesting. I wonder how Android fans will backpedal out of this and make excuses. I guess people are now realizing how much bs is involved with Android. Open source my ass, it's more locked down than what people say about Apple. Look at Motorola and their locked bootloaders. And then the ones that can be rooted, lol consumers aren't going to bother wasting their time with that. But really, I want to see how Android fans will backpedal here.

31. wassup

Posts: 565; Member since: Jun 23, 2011

*kicks miz's ass, and calls alex riley to finish him off* open source your ass, exactly, cos your ass is so full of STEVE JOB'S s**t!!! take your head out of his ass and stop using feature phones. Motorolla's locked down. that's their choice. Samsung, HTC (now) have unlocked bootloaders. and how the hell is android more locked down than iOS? you can't even send pics, songs, and vids over bluetooth for crying out loud! F- apple

53. The_Miz

Posts: 1496; Member since: Apr 06, 2011

And you can't use a year old android phone because manufacturers stop supporting it so they can leech more money out of you. Lol, wrong again

57. readingthissh1t

Posts: 303; Member since: Jul 20, 2011

ever heard of rooting your device and the hacking community? i tried it a few days ago and now my 2 year old phone is running the latest version of android

34. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Hey Miz, did you hear the part where my Atrix doesn't have bloatware anymore? Because I was allowed to remove it without rooting?

51. The_Miz

Posts: 1496; Member since: Apr 06, 2011

No, must've been blinded by when you got flash memory mixed up with hard drive storage.

54. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Different tech, same function. I was incorrect only in the term itself. And you know it.

58. The_Miz

Posts: 1496; Member since: Apr 06, 2011

Backpedaling doesn't change anything

19. iosmaster

Posts: 115; Member since: Jul 06, 2011

iPhone its below the 2%

* Some comments have been hidden, because they don't meet the discussions rules.

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