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Nexus 4 launch is a failure for Google Play

0. phoneArena posted on 13 Nov 2012, 12:24

Fair warning: we tried to purchase a Nexus 4 from the Google Play Store when it went on sale today in the US, and were unable to purchase one, so there is a fair chance that this article will be a touch angry. That said, the Nexus 4 launch today was a complete failure for the Google Play Store...

This is a discussion for a news. To read the whole news, click here

posted on 14 Nov 2012, 01:43

157. gwuhua1984 (Posts: 1237; Member since: 06 Mar 2012)

Yeah, I saw your posts regarding your need for a phone. For your case it's definitely understandable, you need a phone right away. I'm sure a good amount of people complaining about not being able to order the phone doesn't need to have the phone, but just simply want it right away.

posted on 14 Nov 2012, 08:07

163. remixfa (Posts: 14605; Member since: 19 Dec 2008)

Ive been holding out for quite a while for a superphone without much compromise. The timing for the N4 launch was quite well done for me anyways lol. It would have been perfect if it launched about 2 weeks ago, but hey close enough.

posted on 13 Nov 2012, 20:49

146. mydi.maus (unregistered)


posted on 13 Nov 2012, 20:55 1

148. BomberXL (Posts: 82; Member since: 17 Jan 2012)

very proffesional article guys (sarcasm)....No, but seriously, dont call Googles website a failure, because that bassically calls Google a failure, and we all know thats not true. Besides, running short on a product and having the website down due to the high demand isnt out of the ordinary. for you to make such a claim is way beyond me. I remember a certain update for a phone not too long back that when it had a system update, caused many phones to glitch out, freeze, brick, or fail at basic phone functions like using maps. I'd say at the end of the day, THAT is much more of a "fail" then a website crashing, yet you shun Google for the mistake. and you also say "...Granted, we tend to have a higher expectation from Google, given the company's reputation for uptime.." yes, Google is known for uptime, and when we do have the very unlikely event of them crashing, like this, you dont think for a moment and say, "well, it doesnt happen all the time, maybe we can cut them some slack." . no, your just like any other impatient person. you sir, are an ass.

posted on 14 Nov 2012, 15:37 1

164. MichaelHeller (Posts: 2720; Member since: 26 May 2011)

"dont call Googles website a failure, because that bassically calls Google a failure"

That is absolute BS. Even the best companies can and will screw up. Google is a great company, but it failed on this launch, and we're not in the business of making excuses for them.

The servers crashing IS NOT THE ISSUE as I said many times in the article. The failure was that the shopping cart on the Play Store was broken and there was no backup plan. There should have been a backup plan to let people get on an order queue or something like that.

And, quite obviously, you get a warning for calling me an ass. You would have been fine if it hadn't been for that last sentence.

posted on 13 Nov 2012, 20:56

149. Sakeem (Posts: 611; Member since: 05 Sep 2012)

Man....i can't understand all of this. A popular device went on sale today. The site became very overwhelmed by people trying to order it and people are acting like its the end of the world. How spoiled are we? Ridiculous statements all over this site. Incredible.

posted on 13 Nov 2012, 22:00

152. an4564 (Posts: 39; Member since: 17 Jul 2012)

hmm i wonder if this is caused by the amount of people all trying to buy the nexus 4 all at once causing the server to overload and crash. and i just checked the play store and both the models of the nexus 4 have been sold out. i didn't now think it would sell out at all. to me this is amazing. once it get restocked i will order mine

posted on 13 Nov 2012, 23:55 1

156. Shubham412302 (Posts: 453; Member since: 09 Nov 2011)

why its not available in other countries like india
ebay prices are very high

posted on 14 Nov 2012, 02:36

159. decalex (Posts: 2; Member since: 14 Nov 2012)

Sorry, but the article title reads as if the Nexus 4 launch was a fail.

posted on 14 Nov 2012, 15:38

165. MichaelHeller (Posts: 2720; Member since: 26 May 2011)

perhaps you missed the last three words of the title?

posted on 14 Nov 2012, 07:41

161. housry23 (Posts: 132; Member since: 03 Jun 2012)

I did get 2 Nexus 4"s, but it was not easy. My friend wanted one, but couldn't because he was in class during launch. So, I had my account open in Chrome and his in Firefox. When the launch went live I got a 16gb in my cart, clicked proveed, got to the confirmation page and chose my adress and clicked buy. A new windows popped up that was a processing window that said your order will complete momentarily. It froze on that page. I was sooooo mad. I was livid. I got an 8gb version in the cart for my friend, but when I clicked the proceed button, it would just freeze or crash and would never go through. It was a frustrating experience and I hated texting my friend to tell them that I failed to get one for him. At about 12:15pm, the site went back to the "notify" me instead of add to cart. I gave up for a few minutes, but started reading online that people were still able to get one and that they were not yet sold out. Another guy emailed me and told me he refreshed the page a lot and it finally went through, so I started refreshing and refreshing and refreshing. Every once in a while I would get an add to cart button and I would hit it only to be told there was a problem adding the item to my cart. Finally after about an hour of refreshing I got one to stick and was able to complete the ordering process for my 16gb Nexus 4. So, I logged into my buddies account and started the process again. Same thing. I would get an add to cart button, but would get an error after clicking. After about another hour, I was able to get his 8gb model in the cart and finish the checkout process. It was a long and drawn out process.

I agree with this article. I'm glad I got one, but should I really have to spend 2.5 hrs refreshing my browser over and over. Even if that is the case, there is no way I should have gotten all the way to the very last step, click buy only to have it freeze and lose my place in line. I was livid at the time. I feel bad for all of you that didn't get one and if Google let people go through the checkout with 5 in their cart, I would be even more angry. They should have limited it to 2 to begin with so more people can get one.

posted on 14 Nov 2012, 07:53

162. etudiant (Posts: 5; Member since: 14 Nov 2012)

Google is famous for its zillions of servers and massive bandwidth. To have a flagship product launch stutter as badly as this did is an embarrassment to the company.

A more market savvy firm might have expected that selling a first tier product for 40% below the price of current alternatives would generate substantial interest.
Google clearly underestimated the interest and was surprised.
Unfortunately, odds are that the product will remain in short supply. Samsung is demonstrating that a good Android phone will sell at a 30+mm/yr clip, which sizes the Nexus 4 opportunity. However, because LG lacks a supply chain comparable to Samsungs, it cannot deliver more than a fraction of that volume. Since no rational person will buy an unlocked Nexus 4 from anyone except Google if they can help it, the ongoing shortage will be most evident at the Google Playstore. That will be an enduring issue for Google that management should have foreseen.

posted on 14 Nov 2012, 21:52

166. sbwitte (Posts: 1; Member since: 14 Nov 2012)

Google has been extremely irritating in the launch of Nexus 4:
1. Not enough stock. This would be understandable except:
2. Poorly run website to sell this phone. I couldn't even leave a deposit to reserve a phone even though I was trying to buy one from the very beginning.
3. Website filled with errors. Google, REALLY? Of all companies, you were the last I expected to do this.
4. Make Apple look good.
5. Cause scalping like market prices increases for those of us who really wanted the phone. Some of us, (myself included) will simply be forced to go elsewhere.
6. No LTE? Samsung galaxy S3 is noted to be the best cell phone out there. Maybe it's time....

posted on 23 Nov 2012, 11:12

172. remixfa (Posts: 14605; Member since: 19 Dec 2008)

4) Apple's site goes down like clockwork for major launches.
5) supply is always constrained at launch for big products, you act like this is new.
6) LTE is only important if your on VZW's slow 3g service, otherwise its just advertising. I average 15mb/s real world speeds with Tmobile, which is not very far off from VZW's national LTE average. The N4 blows the american SGS3 out of the water in every category except the S3 has a slightly nicer camera.

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