New Touch ID modules on Apple iPhone 7/7 Plus need to be recalibrated by the Apple Store

Back in February 2016, several Apple iPhone 6 and Apple iPhone 6 Plus owners saw their handset bricked after they attempted to install iOS 9.2.1. At the same time, some users were receiving "error 53" messages. As it turned out, all of these iPhone 6 and iPhone 6 Plus units had problems with the Touch ID module and were repaired by an unauthorized third party repair shop...
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67 Comments

41. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Void warranty isn't the same as breaking functionality of the device, stop impotently trying to equate them...

60. marorun

Posts: 5029; Member since: Mar 30, 2015

MXyzptlk Apple dont sell official OEM part or certification for repair shop. Not even the biggest one thats are better equiped than any apple store to repair devices but just cannot get the part officialy. So thats a really nice excuses to deflect the issue.

27. lyndon420

Posts: 6591; Member since: Jul 11, 2012

I don't understand why they would go to a third party repair shop in the first place as it must tarnish their social status to be seen in a store that isn't displaying a big white apple on its storefront. Apple should be taking this a step further by automatically wiping iCloud accounts of users who don't stay loyal.

29. kiko007

Posts: 7493; Member since: Feb 17, 2016

I get that you're joking, but seriously, why do some of you think people buy these phones for status symbols still? Maybe they did back in the day that was the reason, but EVERYONE has one now. Literally, you can't turn the corner in a developed national power without seeing at least one, possibly more if you looked hard enough. Have any of you considered that maybe, just maybe, people actually ENJOY USING THEM. And why do you care if they think it's a status symbol anyhow? Not like it affects your social influence at all. If it does, you had no social influence to begin with, lol. Don't tell me you're one of THOSE people who think they are more intelligent for picking up an Android phone. That's f**king priceless. That's like buying a Hummer, then bragging about being smatter than the guy in the lot who bought a Mercedes: they're both douchebags anyway. Not to mention I have case studies on my side basically all but refuting the ridiculous ideology altogether. This line of thought some of you (maybe not you specifically) have is borderline 4chan level absurd... meaning retard level absurdity.

30. kiko007

Posts: 7493; Member since: Feb 17, 2016

*smarter *other s**t I didn't feel like editing out...

34. lyndon420

Posts: 6591; Member since: Jul 11, 2012

Thanks for keeping your cool while realizing my comment was in fact a joke attempt to get any sensitive ones on here all riled up and bothered...I love the colorful commentary that usually ensues lol. The whole social status thing didn't become a thing until iPhone users made it a thing in these comment sections (articles about people killing and selling kidneys for an iProduct isn't a thing anymore thank goodness), but yes I agree with you, it is happening less frequently now that apple is no longer marketing themselves as a faux luxury brand - I would imagine the introduction of more expensive Android devices into the market is also making it harder for apple to maintain that type of misleading imagery. I'm on the fence when it comes to intelligence and one's choice of phone purchase...I see questionable commentary coming from both camps here on PA, but for me personally I made my choice based on practicality, functionality, ease of use, reliability and fewer OEM restrictions. I don't know what a 4chan is so I have no argument in regards to that.

37. darkkjedii

Posts: 30886; Member since: Feb 05, 2011

Bro c'mon now! There is absolutely no way people buy iPhones cause they enjoy using them, we are hypnotized by the shiny logo on the back. I didn't buy mine cause it's fast, consistent, holds its value, has a top notch eco system, solid OS, great battery life, great camera, and lots more I could list. I bought it only cause.......it has a shiny logo. I'll never buy an iPhone for any other reason, than it's got a shiny logo on the back. ;)

38. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

By not having third parties repair option, apple could limit their user option to use their device after warranty. 1. Hardware fault would be costly to repair at their store. 2. Software fault on certain hardware such as touch id could disabled the phone. You guy are giving apple uncheck power to screw you over. Samsung Note 7 already reveal to me that Samsung could use software to disable the phone in stages such as limit battery charges or disable the phone completely. I believe apple also has such control over their iPhone.

62. marorun

Posts: 5029; Member since: Mar 30, 2015

darkjedii, Many of my client take iphone because they dont know there is something else out there and when they see my phone they ask what model of iphone it is ( its an LG G5 lol ) Iphone are not thats fast anymore ( in real life scenario ) my lowly G5 is faster than a iphone 6S most of the time and 50% of the time faster than the 7. Holding its value is one good point about iphone and can easily be explain. As you have no choice of OEM for ios Device you are stuck with iphone. So if you break your device or its became too old and you are cheap with no money you gonna buy used one thats will be cheaper than brand new one so in the end more ppl are looking for used iphone to keep thats status symbol for cheaper and more demand make price go up simple rule of the market. As for your reason to be with apple its your reason. I disagree about consistent ( too many issue with apple software updates ) Solid OS as well as its has more faillure rate than android OS. Great battery life maybe for the plus model and even so Anroid fablet are usually superior. great camera top 5 in the camera departement so i would say okay camera not thats great. Personally i never buy an iphone for 1 simple reason. I like having choice of OEM and keep all my purchases ect. iOS cannot deliver on thats end android can.

61. marorun

Posts: 5029; Member since: Mar 30, 2015

lol kiko007 the archbishop of the church of apple.

20. cmdacos

Posts: 3964; Member since: Nov 01, 2016

No, but I'm starting to believe in whiny babies that defend everything a greedy corporation does. All corporations are greedy, don't get me wrong, but some enjoy showing how greedy they are.

51. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Yea they would.

59. marorun

Posts: 5029; Member since: Mar 30, 2015

kiko007 Apple is all about maximising profit so there is nothing wrong with thinking they would do anything to maximise profit. Tractor company like John deer do the same. Thats why i prefere android OEM they give certification to any repair shop ready to follow the training and pass it. So i can get my screen replaced for under 100$ with official OEM part where its cost much much more on an iphone ( and the screen itself on iphone cost a lots less thats the most funny part ) I do beleive in superidiots who worship a specific company like its god.

18. xondk

Posts: 1904; Member since: Mar 25, 2014

In general I agree, here's the thing though, since there clearly is a way to 'calibrate' / verify the parts are real, this will at best just delay people's ability to use it after shift, until this way is figured out. Once the device is opened physically in the hands of someone else, there is very little reason to attach manipulated version of the button, why? you already have the device, and people getting it returned, from you either trust you, and you keep them as customer, or they do not and do not use you. So yeah, it is kinda moot, this isn't something like a ATM scammer, that can be mounted simply onto the ATM and then you read people's cards, this is their personal device, if its getting repaired, they know who repaired it, so you'd get very easily reported. So whole 'for safety' is kinda moot in this case.

47. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Tampered with? It was replaced. Because Apple crappy ass home buttons always. Real. Samsung tests their home buttons with machine that press them over 100,000 times. I have never had a home button break on any Samsung phone I have every owned. The only thing is they don't sit as high as they did new. Apple crap just cheap.

5. adamross55

Posts: 16; Member since: Apr 23, 2012

@darkkjedii we're definitely lucky to have 4 stores in Las Vegas. I can definitely see why Apple did this. The home button is no longer just a button. It's important to keep Touch ID secure for everyone.

6. darkkjedii

Posts: 30886; Member since: Feb 05, 2011

Very important.

11. Arturo8450

Posts: 1; Member since: Apr 09, 2017

I also live in Vegas and I prefer the forum Apple Store, it's good we have 4 of them in our city for when we need them.

24. darkkjedii

Posts: 30886; Member since: Feb 05, 2011

LV baby lol. I usually go to fashion show, since I always travel south on the 15 from NLV.

52. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Touch ID is important? So what did u do before it had it? Oh u used passcodes! It's convieient, not required. The exception is mobile payment.

12. Leo_MC

Posts: 6909; Member since: Dec 02, 2011

I'm behind Apple (and I will support everyone that does the same): unauthorized repairs should brick phones, unless the consumer proves that all the parts are legit.

63. marorun

Posts: 5029; Member since: Mar 30, 2015

Leo then apple need to give a certification/training program and permit repair shop to buy the official part ( if they are certified ) and do the repair at the pricepoint they wana do it. As long as apple wont do thats i wont support thats crap tactic to make client pay more. IF ALL others OEM can do it there is no excuse apple dont beside greed.

67. Leo_MC

Posts: 6909; Member since: Dec 02, 2011

No, dude, Apple does not have to do that. Nobody is putting a gun to your head to buy Apple products so don't, just get a device you can repair by yourself, if you want to, and make Apple loose money with their practice. If you want to repair your iPhone speaker in a 3rd party shop, I would like to repair the iOS so I would like Apple to just give me the source code for it. I want the encryption keys used by Whatsapp, I want the key to Knox. Because I want to repair all that by myself. Is there a problem?

14. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Such a stupid and pointless restriction just to squeeze more cash out of blind followers. If it was simply for security reasons, they could have easily disabled the Touch ID aspect of the button, and forced the user to fall back to using good old PINs and Passwords while keeping the other aspects of the home button working fine. But no, it's either you loose all use of the physical button, or find that apple store in your country (presuming your country is 1 of the 17/196 they exist in) and pay them for that "unmatched customer service"...

15. mariosraptor

Posts: 169; Member since: Mar 15, 2012

This is not a software restriction. This is a hardware restriction. Each home button is pre-programmed to work on the original MB that came off the assembly line. The pre programmed chip is non rewritable by any third party repair shop. And the reason is that there is proprietary code in there and if this is released goodbye safety. So to make it clear again. Is like each home button must have the same imei as the phone they came with.

40. lJesseCusterl

Posts: 96; Member since: Apr 27, 2015

Yes, but disabling ALL functionality of the home button wasn't something that happened on previous generations of iPhones. They just became simple home buttons and Touch ID was no longer supported. This removes ALL functionality of the home button.

64. marorun

Posts: 5029; Member since: Mar 30, 2015

Again more excuses. Offer certification program for those repair shop. Make them able to install the button and then they can contact apple and have apple team link the button to the imei of the device. you guys are very good at deflecting with tons of excuses.

17. piyath

Posts: 2445; Member since: Mar 23, 2012

Apple is right on this one..

19. whatev

Posts: 2152; Member since: Oct 28, 2015

I don't trust third party repair shops, I remember once I got an old phone I had to one of those places to fix the charging port, they didn't fix anything and then I sent my phone to an authorized repair shop, they told me that the phone had no original parts which of course were put there and replaced the original components (and not only the ones related to the charging port) at the first shop, at the end of the story my phone remained a beautiful paperweight because the authorized shop was not allowed to do the repair

65. marorun

Posts: 5029; Member since: Mar 30, 2015

I agree i dont trust non official repair shop. Thing is there is tons of official third party repair shop thats are certified by the OEM to make the repair. None for apple thats where the issue lie.
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