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Microsoft Surface RT plagued by "very high" return rates

0. phoneArena posted on 31 Jan 2013, 16:58

There has been a pretty wide range of sales estimates when it comes to the Microsoft Surface RT tablet. Some estimates put the numbers as high as 1 million sold, some merely say 900,000 shipped, and some say that it could be as bad as 230,000 units sold. Whatever the actual number, it seems that one major factor in determining the final tally is that the Surface RT has been plagued by "very high" return rates...

This is a discussion for a news. To read the whole news, click here

posted on 31 Jan 2013, 17:59 1

21. Edmund (Posts: 656; Member since: 13 Jul 2012)

I've witnessed first hand a situation where a customer was asking about the Surface RT tablet and the somewhat ignorant 18yo sales assistant started bad-mouthing it. He was happy to recommend garbage like the galaxy tab 2 10.1 and other outdated android tablets though. I even interrupted the conversation to correct this idiot's lies.
The Surface RT is a very capable tablet, but it's also a first generation product, so unless you're apple it's very unlikely you'll be hitting the ball out of the park on the first pitch.

posted on 31 Jan 2013, 18:14

23. HDShatter (Posts: 1021; Member since: 17 Jan 2013)

Only way to know for sure it to try them all out, Windows RT is better than android/ IOS atleast but the price is not right.

posted on 31 Jan 2013, 18:21 2

26. Lboogey6 (Posts: 281; Member since: 31 Jan 2012)

Why is rt better?

posted on 31 Jan 2013, 19:54 2

34. haroonazeem638 (Posts: 141; Member since: 29 Mar 2011)

Yes. I would like to hear that too. Why is RT better than Android tablets?
Because last time I checked RT tabs are crap and they have high return rates too...which means people TRIED them before returning them!

posted on 01 Feb 2013, 01:43 2

52. darac (Posts: 2156; Member since: 17 Oct 2011)

Because edmund is a shameless windows fanboy that's why.
That being said, I agree that galaxy tab 10. 2 is a pretty bad tablet.
But there are loads of great ones.
I bet Edmund would recommend the surface even against Asus transformer prime 700..which is about the same price. And absolutely destroys in comparison

posted on 31 Jan 2013, 18:19 2

25. Lboogey6 (Posts: 281; Member since: 31 Jan 2012)

What determines garbage ? According to its limitations and lack of sales it could be considered garbage. If a customer asks me aboht a windows product its a short conversation even after research and having for 30 days. Something ms needs to keep in mind the quote "i'd rather have and not need, than need and not have"

posted on 31 Jan 2013, 20:11 1

37. jroc74 (Posts: 6019; Member since: 30 Dec 2010)

Why is the Galaxy Tab and other Android tablets garbage? Because you dont like them? Because you like Windows better?

In all honestly...the only really garbage mobile OS's was early versions of Win Mo and Blackberry when comparing them to mobile OS's now. At the time BB was probably better than Win Mo overall.

Trust me when I say I dont use anything that sucks tremendously or is garbage. I use Android...really like it. I dont really like WP or iOS, the iPhone. I also dont think they're garbage. I just dont like them. I do like the new BB. Something else doesnt have to suck because you dont like it. But hey...if you feel that way... thats your opinion.

Android 1.6 vs Android now....yea it didnt look as good. It didnt look as good as 2.2 and 2.3. It also lagged alot then vs Android now. I have a Maxx HD. It has what some consider outdated specs. My phone is one of the smoothest, least laggiest Androids I have owned. Others I had that were also smooth: G Nex, Rezound, Razr.

Now my Droid 1 and Droid X1...compared to the others I mentioned...werent all that good. At the time they were tho. The others I mentioned I didnt have to change the home screen to make the home screen scroll smoother. They were fine out the box. Garbage...? All I can say is thats your opinion.

posted on 31 Jan 2013, 22:28

46. luxzy801 (Posts: 140; Member since: 16 Jun 2010)

Hey jroc, I think you got that kinda backwards. Since you said WinMo was garbage, tell me what do the new OS's do that WinMo didnt besides having a dedicated app store?

posted on 01 Feb 2013, 01:49 1

53. darac (Posts: 2156; Member since: 17 Oct 2011)

Windows mobile was GREAT in it's latest iteration.
Apart from the lack of apps, it was by far the best OS at the time.
Check this beauty out:


posted on 02 Feb 2013, 03:42

60. jroc74 (Posts: 6019; Member since: 30 Dec 2010)

Again...thats why I said early versions. lol. I didnt stick around to update to the latest.

Even what I had on my Omnia 1 was fine.

posted on 02 Feb 2013, 03:39

59. jroc74 (Posts: 6019; Member since: 30 Dec 2010)

You missed it where I said ...early versions of Win Mo?

posted on 02 Feb 2013, 03:49

61. jroc74 (Posts: 6019; Member since: 30 Dec 2010)

I'm not talking about what they have or features...I'm talking about the overall package, user experience.

Win Mo was frustrating to use at times. The real finger based OS's for phones were better....IMO. I never got into using the stylus, it just didnt seem right if the phone was supposed to be touch based.

That was also part of the problem I had....the old Win Mo was really a stylus type OS....that tried to add touch features as an add on. I didnt use the latest version of Win Mo...thats why I said earlier versions. I stopped at 6. I think the HD2 got it right.....Win Mo finally going to capacitive screens...by that time I was on my way out of Win Mo land and into Android land...

posted on 31 Jan 2013, 20:17

38. jroc74 (Posts: 6019; Member since: 30 Dec 2010)

What I will say tho is to me....Surface Pro would be the best tablet to get. I am actually leaning towards that over Android. Make the price cheaper....and it is a killer device. Although I have lots of Android apps.....they would do me more use on an Android tablet.

But just being able to use my desktop apps on a Surface Pro tablet? Thats also hard to pass up.

posted on 31 Jan 2013, 18:28 1

27. chris_t610 (Posts: 14; Member since: 30 Mar 2012)

serves you right, Ballmer! MS has been manipulating too much of the computing space, including the very late release of WP7.8 that doesn't even offer new functionality except for tiles. I'd be watching this space and watch the demise of this stupid surface.

posted on 31 Jan 2013, 18:41 1

28. pfroo40 (Posts: 28; Member since: 12 Jun 2012)

Tablets in general have a high return rate. I used to work in a retailer that sold a ton of tablets, and all of them had a high percentage that came back. At the end of an average day we would have taken approx. 10 iPad returns and sold around 30. Android was similar. I don't work there anymore, so not sure about Surface specifically so it could be higher but I doubt it'd be significantly more than competitors.

posted on 31 Jan 2013, 19:05

32. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)

I would have purchased one at launch if it had a full HD screen and was cheaper. Unfortunately, Microsoft wanted to reserve that resolution for the pro devices, which was a very poor move.

posted on 31 Jan 2013, 19:32 3

33. rusticguy (Posts: 2828; Member since: 11 Aug 2012)

Ah!! now i see why there's a lack of monkey dancing

posted on 31 Jan 2013, 19:55

35. pookiewood (Posts: 631; Member since: 05 Mar 2012)

"linked in a lot of cases to a steep learning curve of the [Windows 8] OS -- which is not necessarily intuitive"

Some people are dumb.

posted on 01 Feb 2013, 01:59 1

56. speckledapple (Posts: 892; Member since: 29 Sep 2011)

dumb and certainly lazy thats for sure.

posted on 31 Jan 2013, 22:12

44. Jkidd569 (Posts: 10; Member since: 05 Feb 2011)

the problem with this is its price tag. This may not be an ipad killer right off the start, but its actually a good tablet. Microsoft needs to lower the price of the surfaces, both the rt and pro versions. The 32GB surface rt should priced at $399 and the 64GB surface pro should be priced at $599

posted on 31 Jan 2013, 22:17

45. lubba (Posts: 1313; Member since: 17 Jan 2011)

Oh my God! Steep learning curve!? Have mercy techies, mercy

posted on 31 Jan 2013, 22:34

47. Tsepz_GP (Posts: 1043; Member since: 12 Apr 2012)

No surprise here then, after all, its a Microsoft product.

posted on 01 Feb 2013, 08:26

57. haseebzahid (Posts: 1853; Member since: 22 Feb 2012)

so is the Xbox the most popular console :P

posted on 31 Jan 2013, 22:42 1

48. luxzy801 (Posts: 140; Member since: 16 Jun 2010)

I dont think the price tag has anything to do with it, even at $399, people will still find problems with it and tell everyone else that if it was cheaper, they would buy it.
The fact is, everyone is straight out against microsoft at this point that nobody cares about what they put out, it started in the WinMo days and it was, in part, to Microsoft's own fault, just like it is now. They can throw out as many commercials and as many cool looking and awesome ads as they like, but unless they can get the sales force to push these puppies and make people feel that they got the best tablet on the market, microsoft is going to sink BAD. The reason why WinMo failed is not because it was a bad OS, in reality, far from it. WinMo was Android way before android. As I always say, tell me what you can do on an android device, and I will tell you how to do it on a WinMo device. The failure of WinMo was a failure of Microsoft for not training and getting sales associates on thier side, back in 2007, you would walk into an AT&T store and look at a WinMo device, and the associate would immediately say that it was slow, hard to operate, and you might as well use it as a paperweight as soon as you buy it and point you to the iPhone, when the iPhone was compete crap and the only thing that iFeaturePhone had going for it was an app store. If Microsoft does not sway the people that are actually selling these products, they will never succees, even if thier product is 500k times better, more efficient and has 1 million more apps than any other product.

posted on 01 Feb 2013, 01:51

54. darac (Posts: 2156; Member since: 17 Oct 2011)

I loved windows mobile, completely agree on that part

posted on 02 Feb 2013, 04:26

62. jroc74 (Posts: 6019; Member since: 30 Dec 2010)

You are forgetting one lil detail....ppl that were already using Win Mo left. That wasnt all the sales rep fault, or new users being pushed into something else. That was ppl leaving because they wanted something better, they wasnt happy with what they had. They saw something they thought was better.

You do remember at one time RIM and MS were 1-2 n marketshare?

And after trying something else....they didnt go back. I was one of the former Win Mo users that was so frustrated....I almost got an iPhone. I tried one at work...and was sold after 15 minutes. No commercials, no Apple fairy dust....just using the phone for a while.

What MS did do was wait too late to go to capacitive screens...and an all finger based OS. They ditched resistive screens and the stylus too late. By that time...the Droid 1 was on its way....and the rest is history. MS had a chance with the HD2...that phone shoulda either came earlier.....or had some promotions behind it to get current and new users attention.

The Droid 1 came out in Oct 2009...the HD2 in Nov 2009. Those months difference made all the difference in the world...and the Droid advertising by Verizon. I was so frustrated with Win Mo...I just knew I needed a phone with a physical keyboard. I didnt give the HD2 a 2nd look. Turns out it was the OS and the screen. Cuz I barely used the keyboard on my Droid 1.

I think many that left Win Mo had frustrating experiences like me. Ppl dont just leave a platform for no reason. Many ppl left for a reason. The trackpad, ball experience was also better on BB.

posted on 11 Feb 2013, 21:26

64. luxzy801 (Posts: 140; Member since: 16 Jun 2010)

yo jroc, didnt we have a converstaion like this before! Its good to have an intelligent conversation on here without someone shoving some sort of commercial for their favorite phone!

Anyway, you should know jroc, that even when WinMo was considered DEAD, it still held a higher market share than Windows Phone. Windows Mobile refused to die, and in 2011 had a 7% market share, pretty good considering that Windows Phone only had 1.5 and WinMo was not supported anymore or being sold anymore. The sales reps could have easily pushed the same exact features that they push with Android today (Multi Tasking, Cut and Paste, Device-Data Storage, Expandible Storage, better CPU, more ram). My Palm Treo had the same specs as the 3G, The HTC Touch Pro had 288 with a 528MHz processor in 2008, at the same time, the 3G had a 412MHz processor, 128MB Ram and no expandible storage, no cut and paste, no multi-tasking. The iPhone 3GS had 600MHz and 256MB RAM in 2009, which wasnt much better and that was Mid 2009. Tell me now that it wasnt the sales reps bro.
If somebody pushed Android with better specs than iPhone, which one would you choose, now if the sales reps told you that the android OS was slow, laggy, crappy, the phones were trash, the screen was not as responsive and you might as well just buy a piece of metal cuz it would be a better investment, which one would you buy?

posted on 01 Feb 2013, 00:49 1

50. aco96 (Posts: 242; Member since: 12 Oct 2012)

Surface RT is not a bad tablet, but it's definitely overpriced...

posted on 01 Feb 2013, 01:57

55. speckledapple (Posts: 892; Member since: 29 Sep 2011)

I think the lazy comment is certainly true. People can whine all day about things they are so used to like the start menu or any other non essential remark but it comes down to being partly lazy in utilizing something that is obviously faster and more useful regardless of having a touch screen or not. Its the excuses that keep some people from learning something while others are just lazy. And those who actually take a little effort to experience something new all of a sudden realize that now they cannot live without it.

Microsoft probably has to alter their selling strategy a bit and get a hold of their supply chain and distribution system. I think it will sell better over time.

posted on 01 Feb 2013, 10:25 1

58. 7thspaceman (Posts: 1584; Member since: 14 Feb 2011)

To a lot of Windows users if a Windows tablet cannot run standard Windows software it is not What they want. so the Microsoft windows RT computer will not be their first choice. Microsoft so far appears to not have explained to the public that the Surface Windows RT
Tablets run only touch screen Apps like the Ipads and Android tablets do so People who buy them return them when they learn they wont run standard Programs. The Microsoft
"Surface Pro" runs standard Windows Desktop/Laptop programs and preliminary reviews
say it is a WINNER but it's cost may be it's Achilles heel. Microsoft rumor has it is going
to be selling cheaper Surface computers. They have learned the harse reality about how to make a good Tablet that will sell well. On their first try it appears only the "Surface Pro" will survive. The next surface Pro will be bigger and the Next Surface RT will be smaller. Microsoft has to explain the surface RT reason for being to the public and support it for itto survive. I think Surface RT';s will not sell as well as A Surface pro because Windows users
Prefer a Windows tablet that can run Standard windows Desktop/laptop programs as well as the newer touch screen Apps

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