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July is a bad month for cell phones, according to insurance company Asurion

0. phoneArena posted on 28 Jun 2012, 09:59

Better keep an eye on your handset next month because July is the worse month of the year for the health of cellphones; more insurance claims for handsets are filed around the July 4th holiday than any other time of the year...

This is a discussion for a news. To read the whole news, click here

posted on 28 Jun 2012, 10:02 4

1. tedkord (Posts: 14124; Member since: 17 Jun 2009)

Ouch. Those look painful.

posted on 28 Jun 2012, 10:32 3

2. AdamLeonard (Posts: 61; Member since: 24 Aug 2011)

How about this for a reason: A lot of hot new phones come out in June/July each year. Could the data just show that people who have insurance are damaging their phones to get a cheap upgrade?

posted on 28 Jun 2012, 11:13 2

6. whothisperson (Posts: 102; Member since: 06 May 2012)

I was thinking the same thing as I was reading this article. We must have cynical minds.

posted on 28 Jun 2012, 16:02

19. moofoodooloo (Posts: 137; Member since: 04 Jan 2011)

Atleast with Sprint, you do not have the option to "upgrade". You get the exact same model you had. I'd be surprised if other carriers allow otherwise.

posted on 28 Jun 2012, 10:41

3. jsd0108 (Posts: 19; Member since: 11 Mar 2010)

Asurion replaces the phone with the same phone or comparable model. Intentionally damaging the phone won't get them an cheap upgrade.

posted on 28 Jun 2012, 11:14 1

7. whothisperson (Posts: 102; Member since: 06 May 2012)

Thats true but getting a brand new version of their phone would sell for more on ebay something than their used (unbroken) phone.

posted on 28 Jun 2012, 10:46 2

4. mas11 (Posts: 1034; Member since: 30 Mar 2012)

Heat damage is also a big issue in the summer. Phones can overheat in someone's pocket when it's 90 some degrees outside.

posted on 28 Jun 2012, 11:01 4

5. tedkord (Posts: 14124; Member since: 17 Jun 2009)

No, don't say that. Now they're going to add an 80mm fan and heatsink to yhe clear pocket jeans, and up the price to $210/pair.

posted on 28 Jun 2012, 11:32 4

8. stjcripes (Posts: 27; Member since: 31 Mar 2010)

Ugh, I hated working in-store during a holiday weekend - explaining who Asurion was, the difference between insurance and warranty, the claims process, and the dreaded deductible.

Fortunately, they do (at least then they did) overnight shipping, which is great for claims made on weekdays, but telling a customer Saturday evening they should receive their replacement device from Asurion on Tuesday was the worst.

"Well, if I'm gonna be without a phone for three days, I should get some kind of credit toward my bill!"

*Nicely* explain that it's not the carrier's fault that their phone is damaged, and that a credit is not warranted. Offer to activate previous device - it doesn't work anymore, that's why they got the new one, or they just came over from another carrier.

"You don't understand, I run my business from this phone!"

I had no idea how many "business owners" there were until I worked for a carrier. Honestly, though, if your revenue stream is reliant on one line of communication, and you don't have any contingency in place, you probably shouldn't be in business.

There is a loophole for those weekend claims, though. Asurion has a hotline setup for store employees to call when a customer can't wait overnight or weekend for their replacement. This line is only to be used in emergency situations (e.g., close relative in hospital, or you're an RN at the local ER who's on call 24/7). I would call in and state the customer's circumstances. Asurion, though, reserves the right to deny an in-store claim, so you had better have a *good* story [note: I am not endorsing fraud]. I would then hand the phone over to the customer and they would give the rep their credit card info to pay the deductible. Meanwhile, I would grab a new device out of the inventory room, and ring it out at full retail. Once the deductible was paid, I would get back on the line with the Asurion rep who would pay for the device with a company credit card. A few minutes later, the phone was activated, and the customer left a happy camper. Most of my coworkers seemed unaware of this process. I don't even remember how I came across it - I know it wasn't covered in training. Maybe it was buried in one of those company emails that no one reads.

I recommend always keeping a backup phone or two handy. Grab a cheap one off CL or just get a burner for the weekend.

posted on 28 Jun 2012, 14:46 1

17. RORYREVOLUTION (Posts: 3117; Member since: 12 Jan 2010)

This is why I always have a secondary phone. Even if it's not high end and expensive at least you don't screw yourself over.

posted on 28 Jun 2012, 15:23

18. stjcripes (Posts: 27; Member since: 31 Mar 2010)

True, true. Though, you do want to make sure your backup is somewhat comparable to your regular device. For example, I currently carry a smartphone with unlimited data (grandfathered), but if I activate a basic flip phone while I await my insurance replacement, I'll lose the unlimited data feature, and will be forced to sign up for a tiered data plan when I activate my replacement smartphone. Fortunately, my backup is another smartphone.

posted on 28 Jun 2012, 16:06

20. moofoodooloo (Posts: 137; Member since: 04 Jan 2011)

I can't thumb up this comment enough.

posted on 29 Jun 2012, 13:36

23. brd8951 (Posts: 26; Member since: 23 Nov 2011)

Another solution would be to add a line of service, switch the phone #'s, then undo everything when the replacement phone arrives. Even if you end up paying a few bucks in fees, it might be worth it to get you thru your crisis.

And yes, I also echo the suggestions to always carry a backup phone. If you truly are running a business and that is your only mode of communication, then you can afford another phone (conversely, you can't afford NOT to have a backup). Another solution to this is get a Google Voice #, display that as your primary business line, then you can your mobile, home, spouses, friends' number, etc to your account for phone forwarding. It's really not that complicated.

posted on 28 Jun 2012, 12:13

11. DOUBLE_BASS (Posts: 48; Member since: 18 Apr 2012)

already spoiled one at the pool :/

posted on 28 Jun 2012, 12:15

12. DOUBLE_BASS (Posts: 48; Member since: 18 Apr 2012)

This indian bitch up ^ needs his ass to be kicked out

posted on 28 Jun 2012, 12:16

13. DOUBLE_BASS (Posts: 48; Member since: 18 Apr 2012)


posted on 28 Jun 2012, 12:59

14. douglasman100 (Posts: 24; Member since: 27 Aug 2011)

I dropped my Gnex two days ago...and got the replacement yesterday :D

posted on 28 Jun 2012, 14:24

15. OptimusOne (Posts: 694; Member since: 22 May 2012)

YEAH no android phones are smashed!


posted on 28 Jun 2012, 14:43 1

16. RORYREVOLUTION (Posts: 3117; Member since: 12 Jan 2010)

Make sure you get a phone case that also covers the sides and corners of your touch screen phone. That is the number one reason for screen shattering due to it dropping on its sides or corners.

posted on 28 Jun 2012, 21:45

21. JC557 (Posts: 1794; Member since: 07 Dec 2011)

That smashed BB Storm is what I always dreamed of doing to my Storm. Damn that was a piece of crap.

As for insurance claims it could also be people doing scams for a new phone or selling on Craigslist only to report it stolen afterwards (heard of cases of such).

posted on 28 Jun 2012, 23:43

22. BattleBrat (Posts: 1476; Member since: 26 Oct 2011)

I use otterbox commuters and squaretrade insurance, never had to use the insurance, I baby my toys....

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