It may be ironic, but Samsung's Jitterbug phones are being recalled due to a possible connectivity failure when contacting 911 emergency services outside their home region. Being heavily advertised on television towards the elderly, the Jitterbug phones have been popular in that demographic. Samsung and Jitterbug are contacting over 160,000 owners who use the SPH-a110 and SPH-a120 models to get their device updated at a customer service center. Another option is for them to ship it to Samsung directly where they will wait about a week and have the update applied. With its quick one touch access to emergency response, it's a bit unfortunate that this major feature plagues the device.