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HTC and Nokia get on Santa's nice list while Samsung is getting a lump of coal

0. phoneArena posted on 14 Dec 2013, 15:50

Habib Tannazi wanted his HTC Amaze 4G back. This was his second unit, with both models turning into bricks. The first time, WIND Mobile replaced his phone with a new HTC Amaze 4G after three months. The second time, he was forced to put up a $60 deposit for a loaner. When he heard that the cost to repair his second Amaze 4G would be $450, Tannazi decided just to return the loaner, get back his deposit, take back his broken phone and move on...

This is a discussion for a news. To read the whole news, click here

posted on 14 Dec 2013, 16:49 3

7. xtroid2k (Posts: 534; Member since: 11 Jan 2010)

The only reason why Sammy offered to finally send one wasn't as a kind gesture but as a means of covering its ass. Not cool. Nokia, I definitely think took advantage of a situation to do the right thing, however with an alternate motive: still nice. HTC did a kind gesture as it was on the. Onus of rogers to solve that problem.

posted on 14 Dec 2013, 17:19 3

14. takay0 (Posts: 144; Member since: 25 Mar 2012)

A friend of mine send his HTC to repair and it took them some time so they sensed him beast solo hd and HTC one for free

posted on 14 Dec 2013, 17:28 3

15. hurrycanger (Posts: 1625; Member since: 01 Dec 2013)

Nokia is always "in the rescue".
Well, I hope my Galaxy Mega 6.3 gets into problems after a couple months so that I can post a video like this on youtube and get a Lumia 1320 from Nokia (or 1520 would be beast, lol).

posted on 14 Dec 2013, 17:44 3

17. amats69 (Posts: 1523; Member since: 12 Nov 2012)

Obvoiusly nokia just take advantage of the situation...its a.win win situation by nokia and the guy who owns the burned s4..

posted on 14 Dec 2013, 18:01 1

20. Whateverman (Posts: 3284; Member since: 17 May 2009)

True, but I can't blame Nokia for taking advantage. That's really smart business.

posted on 14 Dec 2013, 18:07 3

21. darkkjedii (Posts: 24928; Member since: 05 Feb 2011)

Heck yeah it is, mobile tech is just like a playoff football game. Hit em hard, and try to make it for a loss. We PA'ers sit on PA all day bitchin at each other, but the big boys know what they're doing.

posted on 14 Dec 2013, 18:08

22. xoxoGeorges (Posts: 209; Member since: 11 Jul 2013)

I remember Nokia also doing something like that a while ago

posted on 14 Dec 2013, 20:07

34. TwentyWendy (banned) (Posts: 65; Member since: 12 Aug 2013)

Nokia student detected on YouTube, worst ad Nokia ever made

posted on 14 Dec 2013, 21:52 3

52. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)

And HTC and Nokia should be doing more than Samsung after purchases with all their gaps, overheating, dust under the camera, and dead pixels, weak gps signals etc. that their products have.

Simple math. Higher the quality control the less you have to worry about returns and defects. HTC and Nokia should have a whole lot of work left to do while Samsung is usually pretty good at launch.

posted on 15 Dec 2013, 07:33

65. amats69 (Posts: 1523; Member since: 12 Nov 2012)

Lol Mr Taters is butthurt..lol....

posted on 15 Dec 2013, 12:46

75. 14545 (Posts: 1676; Member since: 22 Nov 2011)

No, he is pretty accurate when it comes to HTC, if you bothered to look on XDA you would know that. I can't speak on nokia because I haven't owned a device from them since the old brick phones they used to have. But HTC is the worst when it comes to QC and even worst when it comes to product support after the sale. Just ask Jetstream, Evo View 4g, or Flyer customers.

posted on 15 Dec 2013, 14:25

77. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)

Not butthurt. Just the truth. Did you miss the article about how Samsung tests their manufacturing facilities? Of course you HTC morons won't admit it, but HTC is garbage and that's the truth.

posted on 14 Dec 2013, 22:52 1

53. SamDroid (unregistered)

Y'all just rant but Nuthn changes the fact that Samsung is the leading Smartphone maker in the world and their products are more interesting than Apple's s**t.

posted on 15 Dec 2013, 00:06 2

54. VZWuser76 (Posts: 4783; Member since: 04 Mar 2010)

I guess I don't really see what Samsung did was so bad. When contacted, they asked for proof that the phone fried. What's wrong with that? There are plenty of people who have no problem scamming to get what they want. So the guy posts the video for everyone to see, which puts Samsung in a bad light. Never mind that just about every manufacturer has had a phone burn up. So when they offer a replacement they ask that he remove it. Again, why is that bad? If he leaves the video up, they've just shelled out $600 for bad publicity. So he posts another video. Sorry but when someone offers you something that valuable, you're not gonna take it? Worst case, put it on eBay or craigslist, then buy something else.

Not trying to be a conspiracy theorist, but it almost sounds like a scheme by Nokia. We've seen that they have no problem playing dirty with their ads. I'm not saying Samsung doesn't deserve it after paying people to bash on other companies. But it amazes me that everyone just accepts this at face value, when if the same thing happens with their own company of choice, they'd cry foul until they went horse.

I tried Samsung with the S3, & while it was good, Touchwiz killed it for me. So while I'm not a Samsung fanboy, there are elements to this story that don't feel right. Just my $.02.

posted on 15 Dec 2013, 00:36 2

56. JakeLee (banned) (Posts: 1021; Member since: 02 Nov 2013)

Sammy always tries to silence the customers when something like this happens. - A company policy.

Besides, I'd also refuse another GS4 replacing a GS4 that almost turned my house into ashes, literally.

posted on 15 Dec 2013, 08:48

67. VZWuser76 (Posts: 4783; Member since: 04 Mar 2010)

OK, so how are they any different from any other company in that respect? All these companies deny & ignore until they can't, then do the right thing when forced. This article is mainly about an astute PR person at each company who saw an opportunity for good publicity.

As to your second thought, like I said they could've put them on eBay or craigslist. They didn't have to use the replacement, sell it and buy something else. But to say that because a GS4 almost burned down your house, and the next one would do the same? How many GS4s are out there, and how many burned up? This was a fluke. I had a laptop burn up before, doesn't mean the company was crap. But you do realize that there is the potential for this any time you use electricity. The guy states he's been using it the same and never had a problem, but all it'd take is something in the charging port to short things out, or something getting into the end of the charging cable itself.

posted on 15 Dec 2013, 12:35

73. 14545 (Posts: 1676; Member since: 22 Nov 2011)

Antenna gate anyone? Some people are so retarded.

posted on 15 Dec 2013, 20:52

78. JakeLee (banned) (Posts: 1021; Member since: 02 Nov 2013)

To my knowledge, there are many companies that would have sent some of their higher ranked personnel to apologize in person and investigate such a serious incident.

Asking the victim for a video proof is arrogant, and requesting the removal of the YouTube video in return for a replacement is almost criminal.

My Korean buddy is telling me that Sammy has been that way all the time along in Korea.

There are two companies I absolutely avoid : Sammy and Olympus.
What do they have common? They both hit the back of my head with their after sales policies.

- Is a product bad? I made a bad decision.
- Is a product defective? Bad luck for me. It can happen to anyone.
- Is the customer service bad? WTF

Sammy backstabbed me with ditching the original GS1 with 2.3, and Olympus refused to replace/refund my defective digital camera out of the box.

You US people can refund pretty much everything recently purchased, but Olympus had such a sh*tty policy in my country.

posted on 15 Dec 2013, 22:50

79. JakeLee (banned) (Posts: 1021; Member since: 02 Nov 2013)

The carrier is also to blame.

They should have contacted Sammy and requested professional investigation since it was such a serious incident and not a simple customer satisfaction case.

Sammy listens very carefully to the carriers.

posted on 15 Dec 2013, 07:41 2

66. Antonyjoseph (Posts: 217; Member since: 06 Apr 2013)

Samsung made a mistake in asking for video proof. They could have send a local sales guy to confirm it first hand and then personally apologised and handed over a new phone. I agree that you have to confirm these things but it should have been done with more finesse.

posted on 15 Dec 2013, 12:41

74. 14545 (Posts: 1676; Member since: 22 Nov 2011)

Yeah, there is no doubt that Samsung screwed up the handling of this. Actually, if Samsung were smart they would have sent him a prepaid label and box to send the device to them to find a root cause of the incident. However, they should have already included a new device in the original response with an apology. Also, when something like that happens, you don't pretend like it didn't. You do your best as a company to make sure it doesn't happen again. However, I have no doubt that Apple would have handled this in the same regard, unlike their sh3ep above seem to want to ignore. I mean they have had numerous incidents of people being electrocuted and stuff and instead of fixing it their response is to have you pay more money for their chargers and act like it isn't their fault.

posted on 15 Dec 2013, 12:12

70. GrapeEyes (Posts: 248; Member since: 01 Sep 2013)

I just purchased a Nokia Lumia 2520 for £349


So Lucky!!!

posted on 16 Dec 2013, 00:02

80. JMartin22 (Posts: 2013; Member since: 30 Apr 2013)

This article is cherrypicking one individual's personal experience with a company, and I don't even know why they have the audacity to post something like this lol... I guess in the interest of fairness, they need to go post articles about the poor customer experience stories that one buyer for each OEM has. Even the all-mighty Apple.

posted on 16 Dec 2013, 04:10

84. supa_dupa (Posts: 80; Member since: 21 Dec 2012)

Poor Gnusmas...

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