HTC One the first smartphone to score 1/10 on repairability from iFixit

The HTC One is one of the prettier phones we've seen in a while. It's got a shiny new aluminum unibody design, and looks great. According to iFixit, the aluminum unibody should also make the HTC One more durable. The trouble is that the One is apparently not designed to be opened at all, and scored a 1 out of 10 on repairability by iFixit, which is a score no other smartphone has ever received...
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120 Comments

9. Android4u

Posts: 456; Member since: Aug 16, 2012

I don't fix my own stuff cause honestly I wouldn't know where to begin lol so this is not an issue at all ( for me) . Can't wait till April!!!!

26. _Bone_

Posts: 2155; Member since: Oct 29, 2012

I tell you where to begin. You buy a phone with a replaceable back cover and you fix your broken cover or battery in 10 seconds compared to bringing your slim denting aluminum unibody phone to warranty who go medieval on it just to open up, and God know what they mess up in the weeks of so-called repair when you only needed a 10 second job.

13. ebubekir26

Posts: 337; Member since: Dec 21, 2012

and they're talking about Samsung using Pastic, and say their HTC One is premium,and good build quality, I saw how the Built quality was today on the drop test video, front part fell off on first drop waiting for Galaxy S4 drop trest..

16. rusticguy

Posts: 2828; Member since: Aug 11, 2012

I was about to say that wrt drop test and panel coming off ...

23. SleepingOz unregistered

"Premium feel" with VERY POOR build quality.

21. g2a5b0e unregistered

No surprise here. With no replaceable batteries in their phones anymore & now, making them damn near unrepairable, HTC is trying to squeeze as much money out of you as possible. 18 months down the line & your battery won't hold a charge nearly as long as it used to? Your only option--buy a new phone. Crack your screen? Instead of being able to get that fixed at your local shop, your only option--buy a new phone. I used to be a huge HTC fan. With all the changes they have made & are currently making, I'm glad I left. Not looking back either.

30. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

I don't know what you do to make your battery not last for more than 18 months, but I've never had that problem, nor do I know anyone else who does. As for all the other mishaps that might happen, that's what warranty is for. And with HTC Sync Manager, it makes getting all your previous data onto your new phone very easy. Also, I know NO ONE who actually fixes their phone themselves. I know plenty people with cracked screens out of warranty and refuses to get them fixed because the manufacturer/carrier will charge them for it. When I actually bring up that they can fix it themselves, they say they didn't know they could and that they don't want to. People are very lazy.

33. g2a5b0e unregistered

My batteries usually do last 18 months or more, but imagine power users who charge their phones 10 times or more a week. That's at least 520 times a year. Most batteries are only rated for 500-800 full charges before they start to lose capacitance. Manufacturer's warranties last one year, so you could be f*cked after that. You act as if the original scenario I presented is farfetched. I imagine it's quite common. For my Note 2, alI I would have to do is spend $6+5 shipping to get a new one. http://www.cellphoneshop.net/n7100battery.html

39. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

I gave my old Sensation to my little cousin when I was done with it, she's been using it since and she's never complained of battery life nearly 2 years later. I understand that power users will have complications, but HTC isn't trying to appease the power users, they're aiming at the average consumer; and the average consumers will put a case/screen protector on it, won't wear their battery down faster than usual, and won't fix the phone themselves. They will use their warranty if they do have battery problems or a cracked screen, and when they're out of warranty and have problems they will pay to get it fixed, find a solution other than a replacement, or just deal with the problem they have.

40. g2a5b0e unregistered

Well, quite simply, you as know as well as I do that a case does not guarantee protection from a broken screen. Also, instead of appeasing the average consumer, why not appease a more broad range of consumers? It would probably result in higher sales. And not that Samsung has anything to do with this, but that's exactly what they're doing, & rather unsurprisingly, they're making a killing doing it. 47% of all Android devices sold last year. It seems to me that HTC is going in the wrong direction.

49. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

I never said it was guaranteed protection, but it certainly does help. Because the average consumer IS a broad range. Out of all the smartphone users in the world, how many of them aren't average consumers? How many of them are power users, spec whores, shutterbugs, pixel junkies, memory hogs, etc? Not many. 90-95% of the smartphone market just wants a fast and pretty phone with a recognizable brand on it. This has been said over and over again, Samsung's key to success is *marketing*. Does the average consumer care about removable batteries and memory? Not at all, but they see this phone in commercials all the time, so it clicks in their mind that it must be worth checking out. The Razr Maxx outsold the iPhone 4S on Verizon last year, you know why? Yes, the huge battery was appealing, but how many people would have actually heard about the battery in it if Verizon/Motorola hadn't have marketed the crap out of it?

58. g2a5b0e unregistered

Then, perhaps I should have said a "broader" range. Besides, Samsung's success has to do with a lot more than just marketing. Marketing might get a product in your hands, but it won't keep it there. The reason Samsung is making a killing right now is because once their products reach consumer hands, they realize they've got something that works incredibly well, will last, has tons of features, & will get supported properly. For instance, the S2 went from 2.3 to 4.0 to 4.1. Now, Samsung says it will more than likely get 4.2 also. That's commitment. That Sensation of yours that your cousin now has, 2.3 to 4.0 & that's where it will forever reside officially. How much you wanna bet that the GS4 which is already starting a firmware update ahead of the One will get supported significantly longer? Hell, the One probably won't even have 4.2 before KLP arrives. Sad.

61. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

No manufacturer works for the 5-10% of the market, that's just a dumb thing to do; putting time and money into such a small percentage of people who still might not buy your product even if you did change it to their liking. Samsung does make a good product, no denying that, anyone who does is a moron. But to say that the reason people keep buying their products is because they're superior to the rest is a bit off from the truth. More often than not, people buy products without comparing it to the recent competition, and since Samsung markets their devices so well, it's their devices that the consumers go to first (and Apple of course). Samsung does do a good job on support their phones as well, better than most other manufacturers. However, despite being stuck on 4.0, I would have rather kept my Sensation or Amaze than the GS2 I have currently. Sense is just so much more appealing to me than Touchwiz, the only Touchwiz I found to be nice is Nature UX; and I know that the 4.1 update will bring Nature UX to the GS2, but I don't think I should have to wait this long just for my device to have visually nice software. If I have to resort to launchers in the Play store or rooting my GS2 to get CM10 just to get it to look nice, there's a problem. Sad that I gave my Amaze and Sensation away, or else I would use one of them instead. I couldn't tell you whether the One or GS4 will be supported longer. HTC seems dead set on the One, much more so than the One series last year. HTC still had some traction before the One series, they were just looking for a refresh last year. This year, they have little hold on the market, so they pooled everything they had into the One. Support for the One will depend upon whether it saves them or not from getting pushed out of the market.

67. g2a5b0e unregistered

I actually prefer the Sensation & Amaze to the GS2 myself. It wasn't until the GS3 arrived & HTC started using non-removable batteries & leaving out micro-SD slots with the One series that I started to gravitate. I also enjoyed Sense more (even though I thought it was too heavy) before the Nature UX arrived. Now, I think Touchwiz is the tops, though. However, keep in mind (I'm sure you already know) that the reason your GS2 doesn't have 4.1 has nothing to do with Samsung. Also, I think most people know unequivocally which one will be supported longer. There's just no doubt there. I guess we'll just have to agree to disgree on some things, though. However, I appreciate the mature discussion. You're a breed that is very rare on this website.

76. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

I think I'm the only one around here who just hasn't found a use for removable memory or battery. I mean, I realize the advantage of it, I've just never been in a situation where it would be useful. The only time I've ever even taken off the back cover of any of my devices was the remove the sim card and put it into a new device, otherwise it remains on at all times. Sense was heavy in the past, but I honestly would rather deal with a heavy Sense than an ugly Touchwiz. When Nature UX came out on the GS3, I thought it was a much needed refresh of the UI, and was a nice competitor to Sense 4 in terms of looks, with the addition of being lighter and having more features. Now that Sense 5 and the new Nature UX are out though, I think Touchwiz has started to become the heavy one compared to Sense 5's new minimalistic look. Though Touchwiz offers more features, Sense 5 looks better (in my opinion) and is less heavy on the system. HTC could pull off a nice turn around in their updates with the One, you never really know. They've already re-designed Sense, put everything they could into the design of the One, took an unexpected step with the camera, and packed it with the best hardware available at the time. They could give us the complete package of a new strategy to the company and provide better support. Thanks, same to you. There's only a handful of us on here than can debate like civil people.

112. Slammer

Posts: 1515; Member since: Jun 03, 2010

There are many that don't care about removable batteries or SD cards. But, the scary direction is that a good majority that do, are finding their choices dwindling. Here is why I like the options for myself. I feel that offering three different choices of phones based on gigs, is a farce. What is the big deal of offering one choice with a consumer option to expand? I have no idea how much or how little I will be downloading within a two year contract. So, I dont want to spend an extra 125 dollars on the most memory possible when i can upgrade on my own for far cheaper. So, I like being able to grow with my phone. Not out grow it and be stuck until end of contract. I have had a couple of instances where my phones failed completely. If not for removable memory, everything stored to phone memory would've been impossible to retrieve. I pick up a replacement phone, pop in the card, and move on. Removable batteries are awesome due to fail rate. Being able to swap batteries on the fly is indispensable when in the middle of nowhere. Charging ports can fail or break after many months of connecting and reconnecting(generally outside the warranty). How is a person to charge a battery if this happens? Typically, they can do what I and some of my colleagues have resorted to. Charge the batteries via desktop charger. If the battery is sealed, there is no way do this and a repair is mustered up at a retail store at possibly a 150 dollar deductable. John B.

72. SGSatlantis

Posts: 227; Member since: Jul 20, 2011

"But to say that the reason people keep buying their products is because they're superior to the rest is a bit off from the truth." So you are saying that people buy them because they are inferior?

74. g2a5b0e unregistered

I do happen to think they are superior, but I think part of the point he was trying to make was that people think they are superior without comparing them to other products. Something they may or may not actually be.

78. SGSatlantis

Posts: 227; Member since: Jul 20, 2011

I too like Sumsung phone better (have had SE, Apple, HTC), but in an age when information is so readily available it is unlikely that someone buys anything without user or site reviews. When spending a considerable sum for a phone, in many parts of the world a high end smartphone costs twice as much as the average monthly pay, people tend to make comparisons based both on price and features.

77. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

Well, if you read the sentence right after that it might have made more sense to you.

80. SGSatlantis

Posts: 227; Member since: Jul 20, 2011

Nobody would buy a phone that they don't like, whether they touched it first or second. Samsung makes good phones, balanced on features and comparable in price. They do market them to hell and back, but if they made pos phones, as the haters say, they wouldn't have sold 100 million of them.

83. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

I never said Samsung phones were bad, I said they aren't necessarily superior. If you actually read my comment, it would've been apparent what I meant. People buy products without comparing them most of the time. Since Samsung and Apple market the living hell out of their products, most of the time consumers go to the latest Samsung device or Apple device before anything else. Now, what we have here is a scenario in which the average consumer goes into a store to buy a new smartphone. This consumer has seen so many commercials and ads about the new Galaxy S3, so instinctively, that's the first product he checks out. He likes it, so he decides to buy it, and he ends up saying how much better Samsung is than everyone else. This consumer is wrong, how? Well, he's wrong because he didn't try any other products. How could he possible know if Samsung is better or not, if he didn't try any other products? He doesn't. This happens WAY more often than it should See what I'm saying?

103. SGSatlantis

Posts: 227; Member since: Jul 20, 2011

It seems we only disagree on the percentage of users that buy phones without comparison. Personally I don't know a single person that bought a high end smartphone without proper comparison. As I said, where I live the cost of the phones is not proportional to the living standard. 600€ for the Sony Z, when the average salary is around 300€. In the US you can buy the same phone, unlocked, while working for 2 weeks. Maybe the average consumer there buys their phone without comparison, but in SE Europe he doesn't.

116. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

Here in the U.S., the only people I know who compare smartphones is the people who ask me what they should buy. I give them a list of nice phones on their respective carrier and tell them to see which one they like best in terms of size, build, and software; and also give them my own recommendation on a specific device, but remind them that's my own preference and to judge all the devices I previously mentioned fairly. Those people only consist of close family and a couple friends who want my opinion. It's sad really that no one else bothers to compare.

106. Taters

Posts: 6474; Member since: Jan 28, 2013

I never buy anything without constant thought and research and HTC always blows it with their quality control. You can't blame marketing and Samsung for that.

92. kclgphilsbsa

Posts: 765; Member since: Jan 21, 2013

no, not just marketing.. dddnt u read the reviews when d s2 and s3 and the note devices came out? the words used in d reviews are so marvelous to explain bcoz s2 and s3 and the notes revolutionized ANDROID!!!

54. rusticguy

Posts: 2828; Member since: Aug 11, 2012

Only because of removable battery i am being pushed to Note 2 instead of XZ for a phone that i am planning to buy. "Premium" seems to be some sort of smoke screen to hide the real intent -- which is "cheating" more or less.

113. Slammer

Posts: 1515; Member since: Jun 03, 2010

A removable battery is huge with me. I had to think long and hard before leaving HTC. However, a couple of incidents happened where I just couldn't part with the option as well as removable SD card. I ended up purchasing the Galaxy S3. John B.

22. AndroidIsBetter

Posts: 9; Member since: Mar 12, 2013

GS4 is about to shut the whole phone game down! I can't wait til April...

24. itiswhatitis

Posts: 423; Member since: Jan 23, 2012

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