HTC One the first smartphone to score 1/10 on repairability from iFixit

The HTC One is one of the prettier phones we've seen in a while. It's got a shiny new aluminum unibody design, and looks great. According to iFixit, the aluminum unibody should also make the HTC One more durable. The trouble is that the One is apparently not designed to be opened at all, and scored a 1 out of 10 on repairability by iFixit, which is a score no other smartphone has ever received...
This is a discussion for a news article. To read the whole news, click here

120 Comments

29. g2a5b0e unregistered

I'm with Mr. Jerry on this one. Your comparison makes very little sense. The One costs no more than other flagship devices, so comparing it to very expensive cars doesn't work. Besides, most people don't fix their own cars (Camry or otherwise) unless they do that for a living. The difference between The One & say, the GS4 is that when something goes wrong, you will almost asssuredly have to buy a new one as opposed to getting it fixed or just buying a new battery which would more than likely be significantly cheaper.

55. MartyK

Posts: 1043; Member since: Apr 11, 2012

If you spend $600+ on a phone you should buy insurance, at least for the first few months of owning it. Asurion is your friend!

71. g2a5b0e unregistered

That's a great point, but unfortunately, not everyone thinks that way.

82. hypermagz

Posts: 18; Member since: Dec 31, 2012

Wait until you break the screen ^^

98. Dynamac

Posts: 25; Member since: Dec 01, 2012

While it's true most people probably won't fix any flagship phones (even say the S4, which should be must easier to open) themselves, what I think we can take away is that the ONE will probably cost a lot more to be fixed by professionals as well. Hence if the screen cracks or anything else happen you can pretty much kis your $700 good bye (without insurance ofcourse, but insurance isn't free is it....)

107. synot

Posts: 277; Member since: Sep 14, 2012

Your comment doesnt make any sense at all ,U dont seem to understand the article at all. The writer is saying that there is a 1 in 10 chances that your HTC one wil be able to be repaired after any problem because of the way it is built .In other words its like one of those one use cameras that is thrown away after use because it seems HTC didnt design the phone to be repaired with its unibody design .

36. Joosty

Posts: 470; Member since: Mar 14, 2013

Honestly I really want to like the One. but this right here is killing the attraction of the phone

50. Hemlocke unregistered

The iPhone 5 has a "premium feel," and it scored a 7.

87. lovenyc8

Posts: 164; Member since: Mar 13, 2013

cause apple paid and HTC doesn'tpay for fake reviews

57. heyhi

Posts: 137; Member since: Feb 19, 2013

if they stated is very hard to fix it, can you imagine how much would you pay for some shop to repair it?? and the dropping test showed how the phone turned out after the first drop...gooood luck with the beautiful phone..

2. HTCOE

Posts: 650; Member since: Nov 20, 2011

hahahaha awesome !!! obviously this is not the "One" to f*ck with and ironically it got a "1" lol

3. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

A 1/10 had to occur at some point. HTC can revel in being the first. Good news for consumers - any replacement One will be a brand spanking new One.

64. _PHug_

Posts: 482; Member since: Oct 11, 2011

OR the repair will be shoddy and you will receive a One with crinkled up copper shielding or worse, patch-worked copper shielding

69. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Meh. The insurance companies like SquareTrade won't bother with trying to cheap out a repair. They want to be able to close out the claim. If the phone comes back to them, they have to re-open the claim, fix the botched original repair, and, and, and. You will have a higher premium amount to pay once the insurance companies figure out they are going to have to buy a new replacement and not be able to use re-furbed units. So, if you want a One and want insurance on it, get it sooner rather than later.

84. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

Actually, the Surface Pro was the first device to get a 1. The One is just the first smartphone

4. TROLL

Posts: 4851; Member since: Apr 13, 2012

Wow amazed, didn't no that. So no more self fixing, must send it back to Htc for any repairs. 1 out of 10 very difficult device!

15. rusticguy

Posts: 2828; Member since: Aug 11, 2012

They are learning from Apple how to mint money from repairs ... this is knowledge transfer due to "INDUCTION" effect.

52. Hemlocke unregistered

Yes, except that the iPhone 5 scored a 7, and is terribly easy to repair.

70. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Even Apple has to contend with repair difficulty. I suspect the cost to repair the units for even Apple was more than they wanted to pay, so the iP5 was directed to be easier to repair.

5. AamirSIII

Posts: 187; Member since: Oct 04, 2012

guys we all know lately, there have been many issues with these high end devices. even galaxy s3 had the sudden death issues, HTC Droid DNA and Butterfly, both had SEVERE WIFI issues, so much so that their sales were banned for sometime. so having a slick premium body phone is great but u should also see other aspects. what if the device gets any issues in the future? would it be repairable? in One's case its Almost impossible! so keep these points in mind as well before going for One, Z or S4! ~cheers~

8. jcarrigan unregistered

my GS3 didnt have any sudden death issues. Ive had it 6 months and its still running like new. Which is much more than i can for the past LG, MOTO, and HTC phones ive had, which all pretty much were useless after 4months.

7. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

Did anyone really expect a phone branded with "zero gap" construction to be easy to repair by themselves? If you did, well, your intelligence is in question.

10. belovedson

Posts: 1060; Member since: Nov 30, 2010

This page was to show repair ability. Every consumer should know as much information about a product prior to purchase. There are many people out there with a tendency to break phones. This page helps those buyers to choose more wisely

11. Android4u

Posts: 456; Member since: Aug 16, 2012

Choosing more wisely based on the ability to repair your own phone? Bro, I'm a tech nerd but honestly I don't even know how to do that, nor wouldn't want to...all you do is send it back to the manufacturer...problem solved...

75. belovedson

Posts: 1060; Member since: Nov 30, 2010

you say it like its a simple solution. there are many things you are not considering. manufacturer warranty is usually a year or less. second it takes about a week more or less to get your phone turned around and if your screen is cracked or no micro sim. or you broke the pin in the charger in, etc. have fun backing up your phone. the manufacturer will not back up anything. if you dont mind the turn around time and believe yeah you will break your phone in one year then it makes sense. for most people it does not

96. garz_pa

Posts: 154; Member since: Nov 03, 2011

A removable battery is very convenient. It's not all about repairing the device by yourself, you know.

27. Taters

Posts: 6474; Member since: Jan 28, 2013

They should change the name to gapful, gap ridden, or gap bountiful construction. Have you seen the gap thread on XDA recently? It's getting really bad.

32. Berzerk000

Posts: 4275; Member since: Jun 26, 2011

Due to first batch issues. Watch, in about 2 months, those problems with gaps in the housing will be gone.

65. _PHug_

Posts: 482; Member since: Oct 11, 2011

That's what happens when HTC's main concern is beating Samsung to market instead of quality assurance. Doesn't matter though, the HTC faithful will just make excuses for HTC to justify their purchase.

53. Hemlocke unregistered

The iPhone 5 uses "zero-gap," and it is ridiculously easy to repair. Scored a 7.
This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.