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Google Pixel 3 and 3 XL owners are having problems with phone calls

Posted: , by Alan Friedman Alan Friedman

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Google Pixel 3 and 3 XL owners are having problems with phone calls
When the Google Pixel 2 and Pixel 2 XL were launched, there were so many different issue between the two devices that a law firm was seeking out owners of the two handsets. The firm wanted to file a class action suit against LG, HTC (the manufacturers of the second-generation Pixels) and Google. Eventually, Google sent out the necessary software updates to fix both devices.

In October, we told you about a "buzzing" issue that affected some Pixel 3 XL owners. Last month, a flickering screen problem negatively impacted some Pixel 3 users. Now, the latest issue with the third generation Pixels can be discovered at the Pixel User Community at Google's Product Forum (via Android Police). This time, the problems are related to phone call connectivity on both the Pixel 3 and Pixel 3 XL. Some are complaining that no one can hear them talking for the first few seconds of each call. And even when one person was able to swap for a brand new model with Verizon, the new unit had the same problem.

There are other issues on the 2018 Pixels when it comes to phone calls. One Pixel 3 XL owner posted that his phone was being affected by "choppy audio, words being cut off, extreme echo and tinniness, periods of complete silence, words being 'stacked' and more." Others are having the same cornucopia of problems. These issues are not constant and are showing up intermittently. Trying the dreaded factory reset does not help. A few users did have some relief when they disabled Advanced or Enhanced calling features available through their carrier, but most found that this did nothing to help the situation.

If the past is prologue, Google will send out some patches to fix the problems. In fact, some claim that the December update improved the issues with call connectivity. But for the majority of Pixel 3 and Pixel 3 XL owners complaining about having problems making phone calls, the issues persist.

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