For the sixth consecutive year, survey says Verizon Wireless customers are the most satisfied
For the sixth consecutive year, Verizon Wireless customers are the most satisfied in the industry, according to the American Customer Satisfaction Index survey. The index is compiled by the Stephen M. Ross Business School at the University of Michigan and shows that Verizon Wireless not only scored above the competition in customer satisfaction, but also increased its score 3% over last year. The carrier has had the lowest churn rate among cellular networking firms over the last 18 quarters including the 1.47 figure for the first quarter of 2009. The survey also showed that the entire wireless industry received its highest marks ever for customer satisfaction. Does everybody agree about that?
source: Verizon Wireless