Dear PA commenters: let's talk about bias

We here at PhoneArena can have something of a thankless job, but it is a job that we love, and one that we attempt to do as well as we can. We try our best to present you all with news, reviews, and analysis in an honest, thought-provoking, and (if possible) entertaining way. But, it seems about time we directly address our comment community, because many of you seem to have a skewed idea of the word "bias"...
This is a discussion for a news article. To read the whole news, click here


200. TylerGrunter

Posts: 1544; Member since: Feb 16, 2012

On defence of PA I remembered I read that article, so just in case you wouldn´t belive it i searched for it myself: Next time you´ll ge a link to: ;-)

131. Sniggly

Posts: 7305; Member since: Dec 05, 2009

The only writer I've seen who has been consistently pro Apple or anti Google has been Ray S. The people randomly accusing you of bias are full of s**t, Michael. I think you've roundly trounced them with this article. As for me, I'll keep commenting whenever I find the time and let you guys know what thoughts I have. Phonearena has become a really good website over the past couple of years I've followed it. Hell, you guys are now being sourcelinked by other tech and news sites. That takes a lot.

201. TylerGrunter

Posts: 1544; Member since: Feb 16, 2012

I can´t agree with that, I can mention at least another pro Apple writer and one pro Android at least. Both clear cases of that, nearly as much as Ray.

132. lkjhgf

Posts: 9; Member since: Sep 14, 2012

when people react with a comment, you need to accept the fact that is how people perceiving the content...if one say you are biased then you can ignore, but many people saying you are biased mean you run a story completely out of touch with market. the good news is people do say you r biased and still come back to to PA mean you are not 100% baised.....take it easy....

134. bencrypted

Posts: 9; Member since: Sep 27, 2012

I have largely found Phonearena to be unbiased, compared to some other similar websites. But when a gadget is reviewed, the reviewer sees it from his/her point of view. And almost everyone has a preference when it comes to gadgets. It's quite natural for the reviewer to give his point of view which will seem biased for the readers. Since the reviewer is influenced by his/her preference and he/she is likely to make comparisons to his/her favourite model, either openly or in an indirect manner, knowingly or inadvertently. PA does give an in-depth review. From a reader's perspective, it is better to ignore the personal opinions of the reviewer and concentrate on the technical aspects alone. And if you are really interested in a product, read as many reviews as possible before going for it and list out your priorities and the features that are really required and features that could be compromised on or not required at all. One thing PA can do while reviewing a product is to avoid comparing that product to a similar product by another manufacturer. Instead they can compare it to the predecessor (if there is one) of the same product and list out the improvements. You can't just compare a Nokia to an Apple Product or a Samsung to HTC product (even if they are on same version of Android). Different companies have different philosophies, and different approaches, Don't they? Also, a review should be informative and educating and it should not be done to influence the readers. PA does comparisons too, and when doing comparisons, leaving the conclusions to the readers is a better option. Doesn't matter which one you choose, there will always be a few disagreeing readers, and they will lambast the writer. And the reviewer should be ready to face the keyboard warriors and the excessively loyal fanboys (who think that they will be paid for their efforts and loyalty by the technological giants they are supporting) out there, and if the reviewer want to crib about it, Internet is not a place for you.

137. tiara6918

Posts: 2263; Member since: Apr 26, 2012

We might not agree with some of PA's reviews but I wouldn't call this website biased because we all have our personal opinions and perspectives.

138. Nikolas.Oliver

Posts: 1574; Member since: Jul 01, 2012

the most biased phone news site : 9to5mac and crackberry LMFAO

140. devon613

Posts: 127; Member since: Oct 13, 2011

i feel pa is bias in the point system for example i dont get how you review the note 2 and then in cons put big size phone that makes no sense because everyone know that is the plus about the phone is its size. the rating has to change just i feel some of the reviews are not subjective.

142. speckledapple

Posts: 902; Member since: Sep 29, 2011

I have PA in the top three sites I visit because of the news and information. The flame wars are part of life there are even worse ones on Engadget. I just appreciate the content and love to put forth a little rebuttal every now and then.

143. Droids-R-us

Posts: 35; Member since: Sep 17, 2012

I agree completely, I have found these articles to be very fair and detailed. Well done phonearena keep up the good work. I check your site nearly every morning. Its true Apple does some things better than Android while Android does some things better than Apple. I want the best gadget/hardware with the most free of restrictions, customizable and advanced operating system, at the moment its Android. If it was Apple I would buy Apple, I only hope that one day Android would have the smoothness and looks of Apple OR Apple changes its way of doing things to the Android philosophy.

144. Edmund

Posts: 656; Member since: Jul 13, 2012

"because Google has the most server power in the world, and should have expected that everyone and their mother would want a top-notch $300 unlocked smartphone." Need I say any more. From the many reviews I've read, the nexus 4 is anything but "top-notch"; Yet somehow I'm supposed to interpret this as not "biased"? Let's just shorten the word and call it BS. Here is another way of framing the sentence without showing "bias": "because Google has the most server power in the world, and should have expected that there would be lot of interest in such a cheap smartphone "

148. Edmund

Posts: 656; Member since: Jul 13, 2012

P.S. Having said that, I do find that Phone Arena present news on a broader range of topics than other so called tech sites.

157. remixfa

Posts: 14605; Member since: Dec 19, 2008

Edmund? do you own the Nexus4? I do. It's anything but cheap. Please explain to me how its cheap. It has the most powerful quad core processor available in the world, the best screen other than the DNA, 2 gigs of ram, NFC, bla bla and more features. It falls a little short on camera quality but I bet money thats software related more than hardware. What exactly makes it cheap? Sure as hell isnt the build quality. Your statement reeks of "bias". Your speaking from a position of ignorance and taking an extreme viewpoint on a subject.

172. MichaelHeller

Posts: 2734; Member since: May 26, 2011

You're supposed to not interpret that as bias because almost every source on earth has rated the Nexus 4 as a top-notch phone. I'm not saying it's the best, or that it's better than everything else, or even that you should run out and buy one. I didn't exclude any other devices, I simply made a statement on one device. All I said was that it is in the top-tier of smartphones on the market right now. Oh, and your way of framing it to "not show bias", is more biased than what I said because you call the phone "cheap". Much better to say "inexpensive".

213. Edmund

Posts: 656; Member since: Jul 13, 2012

LOL.. I apologize if my terse language offends you Michael. Without getting into the semantics of modern English, I'd say the only bias in my sentence is your interpretation of the word "cheap". The literal meaning of cheap as defined in the Cambridge (online) dictionary is: "costing little money or less than is usual or expected".

216. MichaelHeller

Posts: 2734; Member since: May 26, 2011

I'm not really concerned about the literal meaning, I'm concerned with the fact that the word can be confusing because it has two functional meanings. Taking directly from your source of Cambridge online dictionary, another possible meaning of "cheap" is "low in price but of poor quality". The best way to avoid accusations of bias is to be careful with word choice and choose words that can't be misinterpreted, like "inexpensive" rather than "cheap".

149. neurobiologist

Posts: 89; Member since: Nov 07, 2012

To be not biased, you should stop considering apple as a magic, as a Lord Voldemort whos name is forbade to pronounce and speak negative about. You should review the fails fair, not like "well, s**t happens, but it'll be ok", companies are competing to make best products for us people, so be then an objective and cold reviewer. Until you caring about hurting someones feelings - you are biased. Please do write objective reviews, show us all troubles and fails. Not only apple's, who had thouse so much, but the rest companies as well. Otherwiese you just supporting wrong decisions. Just try to prevent people's suffering from the wrong decisions, by showing them objetive problems, not "wow effects".

150. sadaivadai

Posts: 156; Member since: Nov 22, 2011 In this artcile read the first paragraph in "Design" segment . Sometimes that's what i don't like . While reviewing and comparing sometimes you should forget your favourites .

152. gazmatic

Posts: 807; Member since: Sep 06, 2012

I love this site because it is objective and gives honest reviews. I've tried hard but I've yet to find a bias opinion. I have nothing against apple or apple products except them being ridiculously overpriced. That doesn't make them crap. I personally wouldn't buy apple products but that doesn't mean I wouldn't use apple products. Same goes with google products. My first android phone bought with "MY" money was a galaxy s3 and I plan on buying a nexus 4. Doesn't mean that android is without faults. It is buggy but feature rich. My personal preference is nokia. I loved the n900 and the n9 and I'm trying my best to buy a red lumia 920 unlocked version but without paying an outrageous price. More than $800 for a phone is unjustified regardless of brand. Plus it doesn't help that I have to pay VAT and customs. Equal to 80% of the cost price! I'm looking forward to jolla devices. But I appreciate technology. Give credit where credit is due. Lots of companies make amazing phones but they are not perfect. Plus everybody has a personal preference. I for one wont give a phone 10/10 if it is missing a qwerty keyboard. But that is MY personal preference. People just need to stop blindly coveting a brand and respect others. Thank you phonearena for saying what I've said all along. "being unbiased doesn't mean being free of opinion."

153. gazmatic

Posts: 807; Member since: Sep 06, 2012

If I were to offer a suggestion... Even though it might be time consuming and maybe even contradictory at times I think every device should be reviewed by at least 5 reviewers and a consensus reached. Highlighting the differeces reached by each reviewer and giving it a sort of "weighted" review. One might find the design ugly, another gorgeous. Others might find it too big, some too small, some too heavy, etc. To me that is the best way to do it because each reviewer has their own preference. Just a suggestion

179. MichaelHeller

Posts: 2734; Member since: May 26, 2011

It is far too time consuming to do that with reviews, but you may have noticed we have started doing that when it comes to major announcements. We have the editor reaction roundup for the iPhone 5 and new Nexus devices. I can only assume we'll continue doing that for other major announcements.

158. remixfa

Posts: 14605; Member since: Dec 19, 2008

There is bias on the site by the writers. However it is nowhere near as pronounced as it once was. I still call it out when I see it. For instance, I was not enthralled by the nexus 4 review article. It just read as a very negative piece the way it was written. I catch Ray here and there letting his Apple love slip out though he's a lot better than he used to be. I also busted (a long with others I saw) whomever wrote the "worst phone" article for lack of fact checking the devices and their features. That's not bias though, that's just lazy writing. You cant escape "bias" of some degree. You are not robots. People interject their own feelings into writing. Bias should not be called out unless it tilts the needle far out of the "OK" zone, however. I dont think we needed an article chastising the community about it though.. kind of like grandma finger waggin at the kids.

173. Reluctant_Human

Posts: 913; Member since: Jun 28, 2012

Great article! Now if you could do the same about how careless people are with the word innovation lol


Posts: 82; Member since: Dec 12, 2011

I think PA is Bias everytime something APPLE launches the whole website is flooded with 10 different stories about it however When the GN2 by Samsung launched in the US i can count on one hand how many stories i have seen on here about it! So YES PA is BIAS

178. MichaelHeller

Posts: 2734; Member since: May 26, 2011

The market dictates the amount of coverage. Far more people are interested in, and own iPhones than Notes. That's not our bias, that's just the way it is. Try a more reasonable comparison, like the coverage surrounding the iPhone vs the Galaxy S III, and things are far more even.

193. remixfa

Posts: 14605; Member since: Dec 19, 2008

the dude also must have way too many fingers on his hands. He's gonna make the 6 fingered man jealous... and Inigo Montoya confused. The N2 just announced what.. 5 million in sales so far? The i5 has done what.. like 20 million? The scales are a lil off. There would be bias if there were more Note2 articles than i5 articles based on sales... well unless there was a major controversy like antennagate goin on.

175. mrllano

Posts: 91; Member since: Aug 20, 2012

I believe that every site like PA is being called bias...

187. Jyakotu

Posts: 867; Member since: Dec 12, 2008

You want to know who's really biased on this website? Android users. God forbid you choose to use a different OS that's NOT Android without being insulted. How can you stand behind a platform that's all about "choice," yet bash others when it's not your CHOICE! I have a Galaxy Nexus and Android is nice and all, but honestly, I'm actually wanting to try something new. I'm looking at Windows Phone 8 because I'm enjoying Windows 8 and I want to see what it'll be like to have a unified ecosystem like most of the Apple users out there. The writers here, IMO, are not all that biased. They may favor one platform over the other, but the commentators here take the cake. There's so much Android bias here it makes me sick.

195. remixfa

Posts: 14605; Member since: Dec 19, 2008

not all android users are like that. I've said multiple times that If I gave up my hacker ways and untied myself from google's sync services (google music owns me! lol), windows phone would be the first place Id go. I really enjoy the platform and think people are silly for not giving it a chance.


Posts: 187; Member since: Feb 10, 2012

in terms of reviewing gadgets i have to say phonearena makes a thorough review and unbiased opinion writer have qualities of keeping out of the safe zone when reviewing phone or tabs. which is good BUT there are instances that makes the site looks bias because most of the news involving apple products are so often to the point that even for example an big announcement related to android,BB,WP and so on are out shined by those articles even the small details related to apple never lost out of sight in a sense that MOST of the time exposure of apple products a more frequent compare to other os or products.. i notice it because i also consider other sites when looking for some news related to gadgets i have nothing against phonearena or even the writers but sometimes small news related to other os like android,bb,wp are as important as in iOs news.. accessory products of devices such as sony,moto,samsung and others are as important as apple enabled products. thats all. im sorry for my english.. have a good day everyone
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