Dear PA commenters: let's talk about bias

We here at PhoneArena can have something of a thankless job, but it is a job that we love, and one that we attempt to do as well as we can. We try our best to present you all with news, reviews, and analysis in an honest, thought-provoking, and (if possible) entertaining way. But, it seems about time we directly address our comment community, because many of you seem to have a skewed idea of the word "bias"...
This is a discussion for a news article. To read the whole news, click here


28. syedzain

Posts: 175; Member since: Oct 08, 2012

those who think u guys are biased.. terminate there account from phonearena..thats it.

43. GoodFella

Posts: 112; Member since: Oct 18, 2011

Yeah, lets censor those bastards... smh

29. Slammer

Posts: 1515; Member since: Jun 03, 2010

Personally, I don't see an end to "perceived" biased reporting due to the variations of opinions of those that read the articles or other commentors. I really don't feel you need to try to justify yourself Michael. It is out of your control. Journalism has to deal with these many variations. If everyone's opinion was the same, your blog site would be non existent. I, for one, appreciate the news articles PhoneArena reports whether I agree on some of the news or not. John B.

32. MichaelHeller

Posts: 2734; Member since: May 26, 2011

I'm not sure it is out of my control. I think, at the very least, I can try to promote a higher tone of discussion, and that can have far reaching effects. At least, I believe that, or else I wouldn't have written this column.

84. Slammer

Posts: 1515; Member since: Jun 03, 2010

Promoting a higher tone of discussion is ultimately limited by the opinionated, or in some cases, the intellectual level of those receptive of that promotion. That is the part that's out of your control. Zebras cannot change their stripes. Perception becomes reality with most individuals and it is difficult to change these views. Judging by many of the posters here in these such forums, many are still in school and are influenced by the environmental pressures that surround them. They don't think logically for themselves. Many become mouthpieces for status quo and lack the actual facts or objectiveness for these facts. Unless, you are the parent of these people, your detentions are very limited to what can be addressed effectively. What you do have control over is what does or doesn't constitute the allowances of viewable posts and think you have excelled at that. I say just keep reporting the news and let the posters fight it out. Logisically and candidly that is. None of the personal and insulting jabs. John B.

167. MichaelHeller

Posts: 2734; Member since: May 26, 2011

Perhaps so, but I think that the vast majority of our audience is receptive. I know not everyone will be on board, but I think a good amount of readers are at least open to discussion.

31. kingpet13

Posts: 139; Member since: Feb 02, 2012

Thank you for the great article Micheal, but I can't help but wondering if the more biased commenters (for both apple and google) will understand because I believe that once someone believes something is true, they will do whatever they can to support that. For example, someone who commented a biased post a while ago might read this article, and look for ways to say that you are overreacting, and someone who does not comment on Phonearena will look at this article and completely agree with it. There was an episode of South Park that went over this and called it "Mind Olympics". This is a very well written article, and almost definitely needed. The only thing I have seen on phonearena that I might consider biased is the some reviews, but it is hard to judge a review for a phone I never used so I try not to complain about that to much.

34. MichaelHeller

Posts: 2734; Member since: May 26, 2011

No doubt there will be those that are beyond reason, but there are others who may take a bit more time to consider comments from here on, and that's all I'm hoping for.

35. GoodFella

Posts: 112; Member since: Oct 18, 2011

Feel better about yourself now, Michael? I don't really think this a necessary article at all. You have a great base of people who come and go, and then you have a solid base of those who actually comment... I've been visiting this site for years, back before this layout, and I have always enjoyed the articles about phones and updates. I come here first before all other phone sites because of the frequency in new articles. Sure, we bash, and sometimes our comments are unfriendly (yes, there are those d-bags out there)... but this is something that belongs in the "Comment Rules" section, not as an article There is no reason to attempt to defend yourselves against your readers... you get paid for this crap. We don't get paid, but we entertain ourselves with the comments... and it is fun to read and participate. Stop being self conscience about how we feel about your articles. And I read plenty of "Great Article!" and so forth... it is not a thankless job. You know we enjoy the site.

168. MichaelHeller

Posts: 2734; Member since: May 26, 2011

I do feel better. Thanks for asking! I do agree with your that something like this would make more sense in the Comment Rules section. The problem with going that route would be that far fewer people would have read it, and I really wanted to get a discussion going on the topic. Also, I think it's good sometimes to remind the readers that we do get paid for this. This is our job, we take it seriously, and one of the best resources we have for getting better are you guys. You choose to visit our site for a reason, and we appreciate that, but it doesn't give people license to make baseless attacks.

37. lee480 unregistered

Biased = Giving Xperia S a 8.5 for a DUAL CORE processor, UNREMOVABL battery and NO SD slots Not biased = Giving iphone 5 a 9 for a DUAL CORE processor, UNREMOVABL battery and NO SD slots Seriously, iPhoneArena?

47. MC1123

Posts: 1256; Member since: Nov 12, 2012

its not bias on XPERIA S side.. it will be base on how it will perform! since its running custom android it is expected to have bugs and lags! and 8.5 isnt that bad! iPhone 5, even though looks redundant but accept the fact that is is fluid! just works they way you want it to be!

52. MichaelHeller

Posts: 2734; Member since: May 26, 2011

Adding to what MC said, removable batteries and SD card slots are expected from Android devices. Those features will never ever be part of an iPhone, so they aren't really taken into account.

62. MC1123

Posts: 1256; Member since: Nov 12, 2012're right!! removable battery and SD card slot is expected on an android device! while on apple, never was and never will!

89. DerryAhmad

Posts: 296; Member since: May 05, 2012

So.. you're saying that Android devices isn't comparable to IOS devices since the expectations are different? The scoring isn't differentiated between platforms. I do think the Un-removable batteries and SD Card Slots should also taken into consideration when reviewing an IOS devices and giving them scores. It's the thing like this that made Apple becomes so snob and slow on innovation. People are very forgiving of their devices. Yet Apple take the the most margin (read: profit) from their costumers. I do think there are some bias in PA's articles, especially towards BB and WP. It's the choice of words that often portrait negative things about those two. But I do hope the site will improve tho. I'd like PA do write more neutral choice of words when writing about BB and WP. On the side note, the PA users is probably one of the most passionate/biased Android users on the web. Slamming on BB and IOS is no stranger in the comment area. I love my Android devices but we also need to give fair judgment to other platform guys.

104. MichaelHeller

Posts: 2734; Member since: May 26, 2011

As I've written before, the need for removable batteries and SD card slots are a complaint of the tech elite, not the mass market. I think I'd actually like to point you to a great comment on page 1 by JeffDaBeat (#87). Essentially, his point is that reviews are by their very nature going to be the articles that people will find fault and "bias" within. A review is more opinion than anything else.

145. DerryAhmad

Posts: 296; Member since: May 05, 2012

I don't think that's true at all.. Before the iPhones.. There were the Nokias, The (Sony) Ericssons, The Blackberries.. and most of those devices have SD cards and removable batteries. The market used to having those two. And many of the current devices still have them. And what is this 'mass market' means? The iPhone might be the market leader in the US (thus mass market doesn't mind not having those two). But the rest of the world? I don't think articles in the PA are solely address to US readers only. I had an iPhone and currently own Sony Xperia S. Both don't have SD slots and removable batteries. I love both devices but wouldn't 'differentiate' both devices by expectation. I do think both devices are 'flawed' by not having those two. What I'm saying is.. consider those (among other) features as equals across platforms, and remember that your readers are not from the US (North America) alone.

127. MC1123

Posts: 1256; Member since: Nov 12, 2012

so true...this place are full of android people... and will do everything to say something bad towards any other competing OS! but users call PA bias because they will say something good to these platform..and mostly those people are android folks... i have android, but loving my BlackBerry the most!

186. -box-

Posts: 3991; Member since: Jan 04, 2012

I wouldn't say "never ever", but it is highly unlikely. The iphone should be dinged not for non-expandable storage (especially with cloud services) but because they charge a ridiculous $100 per increment up. $25 or $50 per level I would consider reasonable, not $100.

199. TylerGrunter

Posts: 1544; Member since: Feb 16, 2012

Well Michael, wasn´t your defintion of BIAS equal to 'unfair' comparison? So not taking those things into account for ONE BRAND and taking it into account for others is biased, because you are not treating them equally. I have seem sites that consider "not having a dedicated camera button" a con against phones, but at least they do it for all brands. If you are going to make exceptions you should not take it as bad for other brands either, but as a matter of fact you do. And that´s biased. You wanted constructive criticism? There you got one and got all defensive about it, trying to defend your way instead of listening. And yes, for many people the SD slot is important. And the non removable battery is not only an issue for geeks like us, it´s also an "aberration" fron the ecology point of view both for reusability (when you sell your phone second hand) and reciclability. Environment concious people worry about that too.

205. MichaelHeller

Posts: 2734; Member since: May 26, 2011

That's definitely a tough nut to crack, but I feel like expectations play a large part when considering a product. No one would reasonably expect an Apple product to have a removable battery or SD card, and anyone planning to purchase an iPhone should know that will never be an option. Expectations become more complex when you get into the Android world, because for a long time, the expectation has been that Android phones have both removable batteries and SD cards. That is changing, and the change is being led by Google, so it's hard to say what to expect. But, since consumers may not know what device has what, we have to take that into consideration when reviewing a product. It's a messy topic. Thanks for bringing up the ecology POV, I agree that we should try to take that into consideration more.

209. TylerGrunter

Posts: 1544; Member since: Feb 16, 2012

Not that I don´t agree that expectations don´t play a role. But they are difficult to measure. Are you going to make exections for HTC, Sony and Nokia now that their flagships don´t have SD card slots? Are you going to give bonus point to Samsung becouse they do? As you can´t measure expectations you should just treat all phones equaly and not making execeptions. That kind of subjectivity when reviewing is what makes the reviews being perceived as biased. If you have time I put a REALLY LONG post at the end of this thread about it (around the 10th or 11th page I guess now) Just for reading between 2 and 4 AM if you don´t find anything more interesting to do ;)

210. MichaelHeller

Posts: 2734; Member since: May 26, 2011

What I plan to suggest to the editors is that we add another column, so in addition to Pros/Cons, we also have "Notable info" for things like this. That way, it's easy for those who want to know to find out, but it doesn't necessarily factor into the overall score. Because, I'm not really sure how much those things really factor in to the score anyway, I think we just don't have a good place to put the notes "no removable battery" and "no sd card" other than the "Cons" section.

212. TylerGrunter

Posts: 1544; Member since: Feb 16, 2012

I personally think it´s Ok in the "Cons" section, my rant was more about that you see it in some reviews and not in others, depending on the review and the reviewer. That lack of consistency is easily perceived as bias when it affects the model/brand you like. EG: In the Lumia 920 review it´s not a con. In the HTC One S it is: You´ll find the same issue for many other features. So trying to get more consistent among reviews would shoothe some of the shouting.

41. babyk

Posts: 379; Member since: Nov 03, 2011

U bias against htc for one . I DONT CARE....i say what i want

56. MichaelHeller

Posts: 2734; Member since: May 26, 2011

Very glad that you say what you want. We're just asking that you give more of an explanation of why you think we're biased towards HTC, especially since we have rated most of HTC's devices pretty highly.

61. syedzain

Posts: 175; Member since: Oct 08, 2012

U know my business runs coz of ur website. I look up phone reviews.. prices and then buy them, sell them. u guys are the best...just ignore the trolls my friend Michael.

119. Commentator

Posts: 3722; Member since: Aug 16, 2011

Speaking of rating devices pretty highly, will we ever see a device rated as highly as the OG Pre? Also, speaking of bias, I don't tend to think of PA as biased the majority of the time, but I still can't help but raise my eyebrows at the result of that particular review, and I've made a few (what I consider playful and sarcastic) accusations in the past that PA was on Palm and/or Sprint's payroll at the time.

170. MichaelHeller

Posts: 2734; Member since: May 26, 2011

wow, a 9.9? that was before my time. i hadn't seen that. of course, that was also 3 years ago. i think the review process has changed since then.

188. -box-

Posts: 3991; Member since: Jan 04, 2012

While I doubt we'd see a 9.9 again, I think that assigning flat 9.0 scores to some recent models (Note2, Lumia 920, most specifically) instead of a 9.x was unfair, especially if considering the scores on a A B C D F scale, even top-scoring phones get just a B (90%, aka 9.0), plus it allows for seeing differentiation, i.e. "Ah, I see the GS3 got a 9.3, and the Lumia 920 got a 9.2; PA must have found the GS3 slightly better than the 920, but they are still very well matched. However the iphone5 got a 9.0, so it apparently has some deficiencies against its main rivals in the reviewers' eyes." Similarly, and you may recall this, some months ago I posted a thought that we need to have clearly defined tiers for phones to clearly understand their scores not only by themselves but in relation to other comparable devices, that is, class-leading phones like the GS3, Note2, OptimusG, and Lumia 920 would be in the top tier, mid-range phones like the 820/22/10, Atrix HD, Droid M, etc would be in a middle tier, entry phones like the AT&T Impulse and Pantech Crossover would be low-tier, and scored accordingly, and of course two other categories for feature phones (perhaps split into touchscreen and non-touchscreen categories) and basic phones. That way we could see that while an Atrix HD is a good phone in its own right, a GS3 scores higher for its higher capabilities, for example, and someone wanting to get a higher-end phone wouldn't consider an AT&T Impulse, despite a decent score, isn't directly comparable. Just rough examples, not saying anyone would necessarily cross shop these, since the Impulse hasn't been offered in months.
This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit for samples and additional information.