Dan Hesse says that the Apple iPhone is the number one reason why customers leave Sprint

While Sprint is expected to be one of the three U.S. carriers selling the Apple iPhone (whether it is 4S,5 or another number or letter combination entirely), the carrier's CEO says that Apple's touchscreen phone is the number one reason why customers leave Sprint...
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66 Comments

32. 87168 unregistered

Jim It doesnt mean anything, only for you people that call in to whine and moan, so they throw you a bone just so you greedy consumers can shut up and hang up the phone. You expect a service...then pay for it and stop looking for shortcuts and give aways from businesses. You'll be the same people complaining about act fees and restocking fees....You want to know why businesses are starting to charge those fees. Because of consumers like you that are looking for a favor because you PAY YOUR BILL. Also debbie I dont live in the middle of nowhere. I live in a metropolitan area, so reception isnt an issue here for any carrier. Sorry.

35. p0rkguy

Posts: 685; Member since: Nov 23, 2010

You may live in a metropolitan area but you clearly don't seem knowledgeable when it comes to business. Offering perks is one of the main reasons businesses are able to stay on top. Unless a business is able to capture a new target market, loyalty is the next best thing.

42. Laron unregistered

In the grand scheme of things, being a loyal customer really doesn't mean much to a company. If you look at why a company is started, it's to make money. (If it's not a non-profit organization) Paying our bills on time is what we are supposed to do, and if you don't pay your bill what generally happens; your service that you're paying for gets disconnected. What a lot of people don't understand is that most corporate officers and executives are in it for the money, that's why they make millions and their employees make much less. Not that, that's a bad thing because they are the ones in charge running the show, but the fact that companies give a little here and there to their "loyal customers" is just an incentive or maybe even a false sense of hope marketing strategy to make their customers seem "special." Companies created to make money, our world revolves around it. I pay my bills on time not to get rewards, but to continue to get service. I get rewards and letters for being loyal, but I don't expect anything. I'm paying them and their providing me the service in which I signed up for.

44. Laron unregistered

Excuse the grammar erros. *errors The point is what's important

50. bigdog805

Posts: 20; Member since: Jun 06, 2009

I just dont understand why people think paying their bills on time requires rewards. When you become an adult bills are a responsibility. The rewards of paying your bills on time is building a responsible and respectful credit score. Which will give you rewards like lower interest rates on loans, and no deposits. People that are reaching out for rewards for doing what they are suppose to do probably still ask for dessert because they cleaned their room.

66. Gorkon unregistered

Most Obama voters don't think they have to pay their bills, so you're preaching to the choir.

7. theBankRobber unregistered

So Sprint will be getting a watered down version of the iPhone? Lol if so it will still sell. I just think all of the changing going on with Sprint will be a set back to the loyal customer and would make them think about leaving even sooner.

12. remixfa

Posts: 14605; Member since: Dec 19, 2008

how is the 4s watered down? compared to the 4 its an improvement. bigger camera and dual core. while not mind blowing, its better than offering a 1.3 year old iphone4.

11. Djinn 360 unregistered

I would say really depends on where you live. Sprint has a good coverage in my Area and it has improve their device selection. for me is a good carrier I was on ATT and it was so expensive due to the data plan. I really hate Verizon, poor service and customer service suckssssss big time.

13. Dave unregistered

Your not paying to have a 4g phone in a non 4g area, you are paying the extra 10 a month because you are using a smartphone.. and the fact that most people with a smartphone have more data usage then those who don't own a smartphone... having a 4g phone has nothing to do with the 10 premium cost. Has for the coverage...it all depends on the area you live in.. it wouldn't matter what carrier your on.. they all have there issues. I travel a lot.. I have 2 phones.. one business then my own phone.. ones on Sprint. .the other is ATT.. both phones have issues in some cases.. I know people on the other carries .. that have the same issue.. so.. if you look at the plans that are out there.. Sprint by far.. is the better carrier..they don't charge you for everthing.. like the other carries do.. so stop winning.. and if you think it's that bad.. then leave instead of crying about it.

14. GeekMovement unregistered

no unlimited, no sprint.

43. Laron unregistered

Sad, but very true.

15. akhi216

Posts: 61; Member since: May 01, 2011

WRONG! People leave his crappy company because they charged 10 dollars a month for 4G that they couldn't get then turned around charged 10 dollars a month to everyone who bought a smartphone in a distasteful but successful bid to make it look like their data was "premium" (nothing could be farther from the truth) in courts because they were being sued over it. People leave his crappy company because they're tired on not being able to get a signal in their homes. People leave his company because they're tired of having their calls get dropped. People leave his crappy company because they're tired of not being able to hear what the other person is saying on the other line and tired of not being able to be heard. People leave his crappy company because their tird of 3G and 4G (or should I say scanning?) dropping when they're in the middle of doing something. People leave his crappy compay because they were promised 4G (scanning) and never got it. People leave his crappy company because they have waited patiently for 4G over a year while they just sat there and twiddled their thumbs. People leave his crappy company they're tired of getting better signals when roaming than signals in their network in an area that they have "good" coverage in. People leave company because they cut the programs that offered them the incentive to stay with the company. YOU CAN't offer service and management and expect people to stay with your company!!!

40. vette21man

Posts: 351; Member since: Apr 06, 2011

Your comment would have been prettier as a bulleted list: - Lots of points - A little ranty - Very long

45. darkkjedii

Posts: 30907; Member since: Feb 05, 2011

Damn!!! Well put and true. I'm n Vegas,and all I get is scanning for 4g when I turn it on. Went back to att,and I get hspa+ constantly,which happens to be faster that sprints 4g. Sprints 4g is non existent indoors by the way.

46. thenewdanger unregistered

I work for Sprint and I've seen a few things that have prompted me to post. A) like BrendanfromSprint said, it's NOT a 4g tax. It's f'ing unlimited data. If some of you don't realize the possibility (e.g. rooting an Android device and tethering it to your computer) you're a fool. I can't stand people who whine to me about the $10 add-on. B) You're right @darkkjedii the 4g is non-extistent indoors. More than likely why they are switching to LTE. C) Sprint sucks in rural areas. We know it, but if you live in a rural area and don't bother checking to see if you have coverage before you get this shiny new phone, you have no reason to complain. You were the problem, not Sprint. And on that point, most people live in metropolitan areas, not rural areas. Sprint is a business, so where would you get more money? A metropolitan area, or podunk, nowhere?

58. darth8ball

Posts: 520; Member since: Aug 02, 2011

Try jumping for VZW they have Vegas covered with LTE

16. snowgator

Posts: 3617; Member since: Jan 19, 2011

iPhone will not solve all that is hurting them, but the long term future of Sprint is better with the iPhone than without. Kinda silly to even argue that. It is also amazing to me that on a lot of threads for Sprint, people say "Sooner or later they are going to have to dump unlimited" like it is a disadvantage that they have unlimited data and we should hold it against them like they do not have it. Really, now- what other carrier is even trying to keep it an option? Even if they do have to drop it in a year or two, that is that much longer than their competition offered it. Besides, what if Sprint decides to charge as much for for 5GB's of data as AT&T and Verizon charge for 2GB's? They are that kind of company. Sprint has a lot of good plans for the future. We need them to be succesful to keep Verizon and AT&T on their toes.

17. 530gemini

Posts: 2198; Member since: Sep 09, 2010

Wow, android fanboys know better than Sprint's CEO.

59. darth8ball

Posts: 520; Member since: Aug 02, 2011

WOW what a douche. How about freedom of speech. How about the right to an opinion of your own..... That's right Jobs and Cook think for you and we should all embrace that sort of thinking.

20. anonomus unregistered

I don't understand the uproar over the $10 premium data charge, Verizon charges $30 and ATT $25 when you own a smartphone and you pay $20 for unlimited text, sprint is 79.99 unlimited data smart phone, Verizon is $89.99 for 2gb and 10 per gb over, ATT is $84.99 with $10 per gb over....

27. Mr.Mr.Upgrade

Posts: 474; Member since: Aug 30, 2011

One word Verizon enough said

29. Taxman77 unregistered

The absolute ignorance (and horrible grammar) on this thread astounds me.

41. vette21man

Posts: 351; Member since: Apr 06, 2011

The fact that it astounds you is astounding.

47. remixfa

Posts: 14605; Member since: Dec 19, 2008

im astounded the he is astounded !

30. Dee808

Posts: 7; Member since: Sep 06, 2011

Everyone talks about leaving Sprit if the unlimited plans goes away. So that would means you are going to someone else and pay more for the same data cap. You should leave Sprint cause you don't get the coverage you want. Or the phone you like. If coverage or phone doesn't count then look at the prices 79. 84. or 89 for 2 gig. People leave sprint cause of the phones. If you didn't have good coverage during the first 15 days you got the phone the WHY did you stay for 2 years. If you want the better coverage for you area and fast data pay the price that's all. Facts of cell phone life. Carriers only give us what we pay for. And the hold us in the grip of there hands.

33. lubba

Posts: 1313; Member since: Jan 17, 2011

Verizen did well without the iphone. They did better with it. Mr. Hesse, its you who's wrong. Get the best products, price, service(bars anywhere), and advertise, adevertise! Quit gloting on the iphone. Don't you see Android is number 1#! Stupid!

34. onemorething unregistered

If Sprint-Nextel's own quarterly reports are to be believed, the ACTUAL number one reason customers leave is because they ruined Nextel and have announced they are going to begin shutting down iDEN. According to Sprint's own press releases, by far the largest group of customers leaving are the Nextel/iDEN customers. In Q2-2011 Sprint's CDMA 3G side ADDED 226,000 new postpaid customers and ADDED 1.1 million prepaid CDMA subscribers, while at the same time the Nextel/iDEN side LOST 327,000 postpaid customers and Boost/iDEN LOST 475,000 prepaid subscribers. SOURCE:http://www.marketwatch.com/story/sprint-nextel-reports-second-quarter-2011-results-2011-07-28 So if the CDMA side of Sprint ADDED a total of 1,326,000 customers while iDEN LOST a total of 802,000 customers, I would suggest that Mr. Hesse needs to read his own company's reports before making his completely bogus claim that the greatest loss of Sprint-Nextel customers is due to Sprint not having the iPhone. Hesse is simply blowing smoke to cover up the real problems that are inherent to the company

38. dvancleave

Posts: 32; Member since: Jul 19, 2010

"They ruined Nextel"? Have you ever suffered through using Nextel devices before? I work for a very large international corporation with half its workforce being field engineers. It has been a few years back before Sprint bought them out. But we did use Nextel. And believe me, there was good reason for us dropping them. We tried every device they offered then and had an average lifespan of 6 months per device across the corporation. The signal was very intermittent and patchy. And we probably extended our lifespan too. Just try holding one up next to a radio or CRT display and press the PTT button if you need proof. I think Sprint made a huge mistake in their acquisition of Nextel. The PTT seemed cool for businesses. But it proved to be nothing more than a fad. I am no Apple fan by any means. But there are plenty of people who are. Just walk by and peep inside an Apple store and look at the masses of people. While I seem to have a resistance to the iPhone allure. I think it is obvious that Sprint would be foolish not to try cashing in on this segment too.

61. Phoneguy007

Posts: 218; Member since: Jun 02, 2011

I agree 100% he has been doing this for a very long time now.
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