x PhoneArena is hiring! Reviewer in the USA
  • Options

Consumer Reports ranks AT&T U.S. worst carrier, Verizon leads the way

0. phoneArena posted on 29 Nov 2012, 07:28

There are two things Consumer Reports has been widely known for recently. First is not liking the iPhone and second is not liking AT&T…

This is a discussion for a news. To read the whole news, click here

posted on 29 Nov 2012, 20:25 1

65. networkdood (Posts: 6330; Member since: 31 Mar 2010)

-box-, I will leave Verizon eventually, due to price - but on 4G LTE, you can talk and surf the web at once with a DROID RAZR.

posted on 29 Nov 2012, 07:52

5. bluescreen (Posts: 154; Member since: 22 Nov 2012)

hahahaha omg that frowny looks so cute with blue n white stripes lmao!!!

posted on 29 Nov 2012, 08:08 6

6. networkdood (Posts: 6330; Member since: 31 Mar 2010)

Weird - AT&T has actually improved immensely...ah well, both carriers are expensive, but I have no billing or network issues with either one.

posted on 29 Nov 2012, 08:15 4

9. FranksGT (Posts: 167; Member since: 29 Aug 2012)

AT&T has some of the best service as far as I have seen between SPRINT and VERIZON, Way faster Data thats for sure.

posted on 29 Nov 2012, 08:22 5

11. oister85 (Posts: 501; Member since: 27 Apr 2012)

I think att is the best one, they have hspa+ 4g lte a least in tampa they excellent coverage. The worst is print no for 4g very very poor 3g not acceptable

posted on 29 Nov 2012, 08:23 4

12. Jyakotu (Posts: 854; Member since: 12 Dec 2008)

When I had AT&T, I never had any major issues with their service. Sprint on the other hand. Yeah, it's not pretty. But you pay for what you get I suppose.

posted on 29 Nov 2012, 08:27

13. JunitoNH (Posts: 1934; Member since: 15 Feb 2012)

Would love for T-Mobile to step up its game; become more reliable, dependable in usability. Sure, when near a tower their data streaming is good, but not always feasible or the case. Compared to maybe four years ago, voice quality has improved dramatically, and they offer some of the best prepaid packages in the industry. I still maintain one line with Verizon for traveling purposes; they are still the most reliable network in the contiguous United States, and of course overpriced.

posted on 29 Nov 2012, 08:32

15. networkdood (Posts: 6330; Member since: 31 Mar 2010)

I would love to go to another small company that piggy backs onto a major network - like that NET thing, but I am always leery of how well the data will be for me.

posted on 29 Nov 2012, 08:36 3

16. imkyle (Posts: 1087; Member since: 18 Nov 2010)

AT&T has no problems. Customer service rocks and their 4G speeds whether its HSPA+ or LTE are fantastic.

posted on 29 Nov 2012, 10:35 2

33. Reluctant_Human (Posts: 904; Member since: 28 Jun 2012)

HSPA+ is not 4G don't care what anyone says. Its the same CDMA REV A (Verizon's CDMA network) which is considered 3.5G in most of the world.

posted on 29 Nov 2012, 20:25 1

66. networkdood (Posts: 6330; Member since: 31 Mar 2010)

HSPA+ is far better than 3G CDMA....in terms of speeds, and that has been proven in the past.

posted on 29 Nov 2012, 09:00 1

18. speckledapple (Posts: 892; Member since: 29 Sep 2011)

Seems like everyone has their own story on how their perspective carrier works. However, I think its important to remember that for every great review there can be an equally bad one. And everyone knows that these carriers are very far from perfect. But the question is which carrier has the least complaints, the least problems, and the best service overall. Verizon won because of that and not a single person's view. Next year it could be T-Mobile that wins who knows. But I think its clear that at least Verizon customers seem to be happier than others.

posted on 29 Nov 2012, 09:24 2

22. threeline (Posts: 267; Member since: 11 Sep 2011)

I can tell you Sprint sucks all the way around, voice sucks, signal sucks, the unusable unlimited data sucks!

posted on 29 Nov 2012, 09:36 4

23. Theblaxican (Posts: 9; Member since: 08 Aug 2012)

I've been with AT&T for over a decade now and I haven't had any issues with them at all. If you pay your bill on time and stay within the limits of you plan you'll be just fine.

If you happen to live in an area where AT&T's coverage is subpar then that's a different story. However, all carriers have spotty coverage in certain areas - some just have more than others.

posted on 29 Nov 2012, 09:51

25. phil2n (Posts: 487; Member since: 30 Apr 2012)

same goes last year..

posted on 29 Nov 2012, 10:27 1

30. CliffordVII (Posts: 3; Member since: 06 Nov 2012)

In my humble opinion AT&T is doing well for me or at least here in the bay area CA. I also get $20 off or 15% off since like 2006 so maybe I'm a little bias. (-_-)_b

posted on 29 Nov 2012, 10:34 1

32. davidtb (Posts: 23; Member since: 03 Aug 2012)

IN upstate NY, Verizon is better service, for 2g, heck, friends boast they get Verizon in tunnels underground. BUT Verizon costs, ala carte pricing, AT&T isn't far behind. The taxes and fees are a killer. And 4g, at this stage is a battery grinder. I'm going to backdoor month to month for a while until they catch on to it.

posted on 29 Nov 2012, 11:14 1

37. androiddownsouth (Posts: 598; Member since: 02 May 2012)

The gov't has taxed and feed wireless service hardcore the last couple years as it has exploded in adoption by consumers. They know they can get away with it b/c we will complain but still keep paying it.

posted on 29 Nov 2012, 11:12

36. KickRocks (Posts: 181; Member since: 22 Mar 2011)

I know I'm a newbie to att but I made the switch from sprint 3 days ago and it's nice to be able to use a 4G lte phone on a network that supports Lte. I have no complaints with att, so far. It is simply better than sprint.

posted on 29 Nov 2012, 11:25

39. nwright94 (unregistered)

I switched to Verizon in October from AT&T. I actually get dropped calls now. Lte is fast, but this dropped calls thing is ridiculous. It may just be Pittsburgh is a bad area, but I don't find verizon the best around here.

posted on 29 Nov 2012, 11:44 1

42. mike2959 (Posts: 579; Member since: 08 Oct 2011)

I travel throughout Northern Cleveland Ohio to Pittsburgh PA and I have had all 4 major carriers in the last 5 years, with AT&T my current carrier. As far as voice goes its a tie between Verizon and AT&T, then Sprint then T-Mobile. As far as data goes nothing is close to AT&T. It's beyond fast. Now the argument is HSPA+ 4G or not, who really cares what's it called because Verizons 3G isn't even close. About 1-2GB download on Verizon, 5-8 on AT&T...Call it whatever you want. On LTE its closer but again in my location and experience AT&T is faster. T-Mobile is quick in metro areas, and Sprint 3G is just horrible. Again based on my locations and experience.

posted on 29 Nov 2012, 12:12

48. nwright94 (unregistered)

I live just south of Pittsburgh in monongahela and AT&T is the best hands down, but it's so sad to see people still won't switch because they're still hung up on the dropped call thing from years ago.

posted on 29 Nov 2012, 13:51 1

56. androiddownsouth (Posts: 598; Member since: 02 May 2012)

Keep in mind though that the 4G LTE adoption rate with AT&T isn't as high as Verizon's. I bet the speeds with LTE will be quite close to each other once the adoption rate equalizes. The more devices using the service, the slower it will get, little by little. Based on adoption rates, AT&T's LTE should be somewhat faster due to less traffic overall, imo.

posted on 29 Nov 2012, 12:02

45. MorePhonesThanNeeded (Posts: 645; Member since: 23 Oct 2011)

Lots of dumb comments in here, VZW does have VoLTE capable phones the Droid Razr HD does it, it's all up to the OEM when they put in their chipsets and I believe that phones sporting Qualcomm S4/Pro chipsets do VoLTE. Verizon is expensive, but no mmore expensive than AT&T. Verizon actually has a very well built network and backup systems. My younger sister works for these guys and she is going on a tour of their back up facility, the one that will even allow the network to stay connected during bad storms like Sandy. A building with nothing but battery nests connected to even more battery nests to keep their network rolling, why you pay more on VZW as opposed to T-Mobile well they try to ensure you are always connected.
VZW did get a bit slow during the storm, and for the first time in my 6 years of service I dropped a call. Yes it was a shock to me, but it was due to the storm knocking out power and such.
I don't like VZW for their removing of Unlimited, but no fear it will be back, once these slow to change networks get up to par and start challenging VZW. Get your acts together and give these guys competition, it's the only thing that makes the corporate jerks at VZW change things to appease us.

posted on 29 Nov 2012, 12:03 1

46. Omarc07 (Posts: 481; Member since: 12 Nov 2012)

Like always it depends were one lives I have att over here were I live in Puerto Rico att is the only carrier that has coverage in all the island I never drop calls i also been to NY, LA and san Fran and I never really had a problem with dropped calls I think att has improved a lot I admit in 2008 it was horrible I was ready to switch to Verizon . But stayed with att my sister has t-mobile and sprint and she has had more problems with dropped calls and coverage on T-Mobile and sprint especially sprint it's much worse than T-Mobile I think sprint should be rated worse carrier out there cuz like many people on here have said sprint has Slooow data and horrible reception..

posted on 29 Nov 2012, 13:07 1

53. cdgoin (Posts: 571; Member since: 28 Jul 2010)

Personally I find the HSPDA+ 4G from T-mobile to be faster than my friends Verison or AT&T LTE...

posted on 29 Nov 2012, 13:26 1

54. switza93 (Posts: 19; Member since: 26 Nov 2012)

Ive had AT&T for 10 years, ever since they were Cingular, and there service has been improving. There service in California nears Sacramento and there service in Maryland near Ocean City has great coverage. Ive traveled all across the U.S and my AT&T phone has held up much better than my verizon phone. My verizon phone is a Droid DNA and my AT&T phone is an HTC One X+

posted on 29 Nov 2012, 13:44

55. Twisted247 (Posts: 282; Member since: 12 Oct 2012)

I would agree with this report in regards to AT&T, those bastards are horrible. I had them a little over a decade ago and not only was it increasingly difficult to get things done with them even if it was their mistake. You damn near had to threaten lives to get simple tasks accomplished. And I currently have family members still on their service. They are constantly sneaking in charges that don't even apply and can't be by mistake they are simply just trying to get extra cash.(Something they have already been caught and hit for by the FCC) And their staff in my area atleast are just weak. They apparently require no knowledge of the mobile world what so ever to work there. To top it off their customer service is HORRIBLE over the phone at times. I had a customer service rep hang up on me the other day with me being calm and her being the one getting rude and loud. Which ended up in a $50 credit and free months worth of LTE data on my family members account for this rude unprofessional womans move.

The ONLY thing they have going for them is their data speeds. Their cell coverage blows my father travels for business and constantly cannot get reception or is constantly dropping calls.

posted on 29 Nov 2012, 14:30 1

58. saneok (Posts: 78; Member since: 01 Oct 2009)

I had Verizon before and was unhappy. I switched to AT&T and am much happier now. True story

posted on 29 Nov 2012, 14:50

59. mike2959 (Posts: 579; Member since: 08 Oct 2011)

Ok, don't beat me up for this but at one time.... 3 years ago AT&T was the only carrier with the IPhone, and it was 75% of AT&T phone sales. Now knowing what is fact about the IPhone the death grip, if 75% of the phone sales is from a phone that's not really good in the reception part of being a phone, the general public (not us) will normally blame the carrier.

* Some comments have been hidden, because they don't meet the discussions rules.

Want to comment? Please login or register.

Latest stories