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Class action suit filed over iPhone "error 53" seeks over $5 million in damages and restitution

0. phoneArena posted on 11 Feb 2016, 19:51

On Monday, we told you that Seattle law firm PCVA was contemplating the filing of a class action suit against Apple over the "error 53" message that indicates that an iPhone has been bricked. Today, the law firm filed for a jury trial in the U.S. District Court for the Northern District of California. What causes this error message to pop up is the replacement of certain components in the Apple iPhone 6 and Apple iPhone 6 Plus...

This is a discussion for a news. To read the whole news, click here

posted on 11 Feb 2016, 20:42 4

6. AlikMalix (unregistered)

5mil? That's it? That's not going to change anything... Feel the burn Apple, not!

posted on 11 Feb 2016, 20:45 3

9. PHYCLOPSH (Posts: 541; Member since: 28 Jun 2014)

Apple may have some of the best attorneys money can buy, but as we all know the law - if your name is Chochran you automatically win in court. Case adjourned.

posted on 11 Feb 2016, 20:48 3

11. cncrim (Posts: 910; Member since: 15 Aug 2011)

I see this one is legit. Come on, if it original part then just brick the Touch ID and permanent VOID message in notification, no no I'm going to brick the whole device. Typical greed Apple.

posted on 11 Feb 2016, 21:16 3

14. Trakker (Posts: 283; Member since: 11 Feb 2016)

$5m is nothing to Apple, I mean it's what... 1300 Foxconn employees annual wages.

posted on 11 Feb 2016, 21:57

18. lyndon420 (Posts: 5002; Member since: 11 Jul 2012)

Apple needs those 1300 Foxconn employees alot more than $5 million.

posted on 11 Feb 2016, 21:43 1

16. nautiyalspandan (Posts: 10; Member since: 22 Jan 2015)

I had done this type of thing on my motorola moto g.. After unlocking bootloader and flashing ota update , the phone just went dead . recognised on pc as 'qhusb.hulk' and it never woke up again.. :( Can't blame motorola because unlocked bootloader doesn't fall under their 'policies' ...

posted on 11 Feb 2016, 21:59 3

19. ibend (Posts: 6676; Member since: 30 Sep 2014)

unlocking bootloader or using customROM is user decision and done at his own risk..
but here, apple just decide to bricking and permanent deleting user data, lol

posted on 12 Feb 2016, 00:45

28. mrochester (Posts: 650; Member since: 17 Aug 2014)

So unlocking bootloader and using a custom ROM on a Motorola phone is the users fault, but installing unauthorised parts in an iPhone is Apple's fault. Logic fail!

posted on 12 Feb 2016, 01:24 2

30. VZWuser76 (Posts: 4783; Member since: 04 Mar 2010)

People really need to lay off the "unauthorized parts" shtick. If the parts work in the device, as from all reports all of them were, they weren't the wrong parts, electronically. What they were not was installed by Apple. From what I've read, there is a process that Apple does during a repair to essentially reset or sign the parts they've replaced and make them (in the software's eyes) correct. What this update has done has looked to see if any of the installed parts weren't signed by an Apple technician. However, electronically they worked just fine.

It's no different than what they did with their Lightning Cables by adding a resistor to make it "authorized". Electrically that cable would work just fine if they didn't have the software looking for the resistor.

Now talking a device and modifying it's software without knowing what you're doing and having it end up being bricked is a totally different thing, because for one thing the end user is the one doing it, not a repair shop. In both cases the devices are out of warranty, but in the case of the Android device the issue is because of end user error. In the case of the iPhone, it was working fine before the update but the update deliberately bricked the device, which was caused by Apple.

The point is most all of these devices were working fine until the update, which means, electronically at least, they were repaired correctly. That Apple made it so that only they and their partners could repair them wkthout this issue and any who didn't abide by that had their devices that were working correctly turned into a paperweight is if nothing else anticompetitive. What would happen if auto manufacturers made it so any repair done by a non dealer mechanic would render their car unusable?

posted on 13 Feb 2016, 01:35

49. NexusKoolaid (Posts: 493; Member since: 24 Oct 2011)

But it's not just about hardware any more - wiring things up correctly is not enough. The real picture is a more holistic reality - hardware AND software AND firmware. Serial numbers, hashing, encryption - everything working together to ensure that nothing has been compromised. Look, I'm not making any excuses for Apple here, but when you add serious security to the picture even something as simple as a part change can become far less straight-forward.

The lightning cable situation is IMO a completely different issue. It was done to increase licensing revenues. Error 53... Not a chance this was an anti-competitive move to increase repair revenue or to stick it to anyone who dares visit a 3rd party for repair. This is almost certainly a question of security - protecting user data and protecting the profits of the partners behind things like Apple Pay.

This tight security is where things are headed, and the days of simple part swap repairs are likely numbered. Hell, your car repair analogy makes me think of my car's catalytic converter I replaced a few years ago. Went in for a smog test two years later and my car failed - the part was for a different car model. My car did still work with the invalid cat, but I have to wonder how long it will be until car computers will be required to shut down without the right parts. I'm sure you'll point out that the car still worked after the repair, but then again there was no issue of security involved.

posted on 12 Feb 2016, 07:42

41. marorun (Posts: 5029; Member since: 30 Mar 2015)

Installing a custom rom ect is done to modify your device this can be unothorized by the phone maker.

Repairing your phone somewhere else because Apple charge way too much for what its worth thats bad bad bad..

Mrochester you are idiot if you dont see the difference here.

posted on 11 Feb 2016, 22:08 1

21. nautiyalspandan (Posts: 10; Member since: 22 Jan 2015)

yeah.. lol apple is messing this up..
But its a caution to motorola users who've unlocked their bootloaders.. Don't update your phones via ota after you have unlocked your bootloaders.. Otherwise you'll get messed up badly.. regardless of the model.. Motorola doesn't even have a proper tool for Restoration of their phones..... :/

posted on 11 Feb 2016, 22:45 3

23. AkoSiKuting (banned) (Posts: 88; Member since: 09 Dec 2015)

Can't help, jealousy everywhere just can't accept Apple success, I bet their lawyers own iPhone and Mac as well

Haters gonna hate :)

posted on 12 Feb 2016, 01:07 5

29. Norris (Posts: 121; Member since: 26 Jun 2015)

How is this a success?

posted on 12 Feb 2016, 07:45 2

42. marorun (Posts: 5029; Member since: 30 Mar 2015)

As someone said earlier would you be happy if your car stop working because you changed the alternator in a third party Garage? Think about this before saying crap.

posted on 12 Feb 2016, 07:17

39. marorun (Posts: 5029; Member since: 30 Mar 2015)

They can block everything about apple pay if they wish but bricking the phone is where they are wrong.

posted on 12 Feb 2016, 13:57

46. VZWuser76 (Posts: 4783; Member since: 04 Mar 2010)

What I can't figure out is why at the very least they didn't leave an option to send their device into Apple with proof of ownership and get the device reauthorized? At least then it customers would still have access to their data and the device wouldn't end up in a landfill.

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