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CNN: Verizon reps pushing Android over the Apple iPhone

0. phoneArena posted on 04 May 2012, 10:29

CNN says that reports in chat forums led it to investigate claims that Verizon is trying hard to turn customers away from the Apple iPhone and toward some of its new Android models such as the Motorola DROID RAZR MAXX...

This is a discussion for a news. To read the whole news, click here

posted on 04 May 2012, 12:50 1

89. tedkord (Posts: 14134; Member since: 17 Jun 2009)

Android has a return rate of as high as 40%? Did you read that in the same article that said the One X was laggy?

We have no idea what Android's return rate is. Apple's return rate is artificially low because they don't count a phone that's replaced for issues as returned. Apple replaces a LOT of phones. I only know a few iPhone owners, and nearly all of them have had to have their iPhone replaced for issues.

posted on 05 May 2012, 12:02

167. atheisticemetic (Posts: 377; Member since: 18 Dec 2011)

you're right because when i dont have wifi a plumber really benefits from trying to video chat a solution :P

the iphone is a toolish phone and is no less a "toy" than an Android

Iphone is just lucky that microsoft hates them less than Android and cooperates with their email clients

posted on 06 May 2012, 12:20

182. johnfranckiv (Posts: 17; Member since: 05 Oct 2011)

Taco, I am a vzw sales rep. I am also not a troll. I am an android fanboy, but thats my personal choice. I admit to selling a lot more Razr's than iPhones. But I never bash people for their phone choice. If someone comes in and tells me they want the iphone 4s, and we get to talking, and it comes out that they think it is 4G because its the iPhone "4". I tell them they are wrong. When the express the desire for LTE, we move over to the android section.

There is a major thruth that the iPhone doesn't bring in the revenue that the LTE android's do. But any good sales rep will also know that iPhone customers buy more accesories than any other customer. Thus, making up our loss over the android phone.

It's all about getting people into the best product for them. These morons arguing with you need to learn to leave their bias at the damn door and listen to their customers.

And only sway some of the iPhone users to Android ;)

posted on 06 May 2012, 12:42

184. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

I agree man. A good sales rep will find out about the customer and recommend the best product. Obviously if you want 4G than android is the way to go. Also some people may be better of with android depending what they want. There's also lots of people who the iPhone is the right solution for. These trolls that say iPhone has zero advantages are behaving very ignorant.

posted on 04 May 2012, 12:34 4

77. VZWuser76 (Posts: 4784; Member since: 04 Mar 2010)

I'm sure you'd consider me an android troll as well, but I'm not a call center rep or cell phone salesman. I'm an electronics installer, most of my work involves installing things like call lights in hospitals, intercom & clock systems in schools, automation & cctv systems in jails, and sound systems in all of the above. My work has absolutely nothing to do with the mobile phone sphere, and I think the iphone is inferior. Think about it this way, the iphone has a smaller screen and lacks the ability for true multi-tasking (by that I mean system wide, not just a few apps). If there phone couldn't handle that then it'd really be a pos. I used to be an apple user, and was even looking forward to getting an iphone. But when I had an issue with one of their products, there tech support was abyssmal. Along with installing gear I also have to troubleshoot any issues the customer may have, so I know how the process works. I read through their faq & support sections before contacting them, to save them time & because I hate when customers don't try simple solutions for themselves. After a week long back & forth by email, with their solution being sending me links to their support & faq section, they found they couldn't help me. The issue was with itunes not recognizing me as the legitimate user of the content I had purchased. Their solution was to repurchase the content & see if that worked. I asked how I needed to go about getting a credit to repurchase my content. I was told that was on me. Now, if I had used a service like amazon that was drm free, I would've been fine. But because apple locks the content to the user, without them finding the cause of the issue, my content is lost and I'd have to repurchase it again, and their response was basically sorry. After that I have never, nor will I ever, give them any of my money again. Besides, I am not a fan of the sync to itunes model apple uses. What if I buy a cd while away from my computer that has my itunes content on it, but have another to rip the music, & want to listen to it right away? With itunes I'm stuck until I get to my itunes computer, with an OS like android I drag & drop like I would to a thumb drive. So please, give me a reason that I should go back to apple, I'm waiting.

posted on 04 May 2012, 13:53 1

129. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

Trouble is, the minute Taco can't fire a retort, he just won't respond at all. You'll be waiting forever, my friend.

posted on 04 May 2012, 12:08 1

50. -box- (Posts: 3991; Member since: 04 Jan 2012)

"Best" is relative and varies person to person. Personally, a phone that was trying to brand itself as a smartphone that a) didn't have access to the fastest data network b) couldn't send pictures or videos to other users c) felt and looked cheap d) didn't get any stronger signal than the cheapest "disposable" phone at the time would not be considered "best" of anything, except perhaps in marketing and lemming-bait

posted on 04 May 2012, 12:13 2

57. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Let's see 4S has its reception rated as great, can send mms, is made of premium materials

You sound like a brainwashed troll

posted on 04 May 2012, 12:18 2

64. troybuilt (Posts: 155; Member since: 16 Dec 2011)

uh no Taco. The reception on the 4/4S has always been a problem. That's why Apple decided to give away free bumpers to help with the signal problems. Reports show the iPhone has the highest crash rate of any phone out there. Stop going around calling others trolls, when it's you stepping into their posts calling them names.

posted on 04 May 2012, 12:26 2

71. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Actually the 4s has no reception problems and it's laughable android is known for constant force closes.

posted on 04 May 2012, 12:34 1

76. troybuilt (Posts: 155; Member since: 16 Dec 2011)

LOL! How funny. I've seen a lot of force closes on the iPhone and I've seen multiple of them. Also, not to mention, the constant freezes, the loss of data "3G" icon dissappearing, Apps not opening and the famous Black Screen of Death. Nothing works not even the power button. iFans don't even know how to do a simple reset. How unfortunate.

posted on 04 May 2012, 12:54 1

93. tedkord (Posts: 14134; Member since: 17 Jun 2009)

And, as we now know from an actual scientific study, iOS force closes significantly more than Android, but iOS hides it's force closes, while Android announces it's.

But who cares? Both platforms FC less than 5% of the time. Android was what, 2%. iOS was like 4%. Both are very acceptable

posted on 04 May 2012, 13:54 1

131. chadrick0814 (unregistered)

Taco, android is known for forced closes? IOS leads is crashes. Remember this:


posted on 04 May 2012, 12:46 1

85. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

That was the 4 not the 4S. That's why consumer reports is now recommending the 4S since there were zero reception problems. You're not even informed about your own job.

posted on 04 May 2012, 13:18 2

105. tedkord (Posts: 14134; Member since: 17 Jun 2009)

Why would that matter? All we heard was that CR was a BS organization and their testing was flawed when they didn't recommend the iPhone 4. So why should anyone take them seriously when they do recommend it? Or, do you admit the 4 had a design flaw?

posted on 04 May 2012, 13:50 2

128. troybuilt (Posts: 155; Member since: 16 Dec 2011)

The 4S has signal problems too. I'm not going to continue this debate with an iNoob. Not even worth my time. Go marry Siri and get it over with.

posted on 06 May 2012, 14:40

186. BattleBrat (Posts: 1476; Member since: 26 Oct 2011)

Yes, the 4s has signal problems too, my uncle picked up a 4s and it can't make calls in MANY places his old HTC could (He's on Sprint)

posted on 04 May 2012, 13:26

111. -box- (Posts: 3991; Member since: 04 Jan 2012)

@taco, I was talking about the original iphone, in reference to your earlier comment

posted on 04 May 2012, 15:03 1

149. kingpet13 (Posts: 139; Member since: 02 Feb 2012)

That reason is that Steve Jobs was one of, if not the best, salesperson ever.

posted on 04 May 2012, 12:05 2

46. -box- (Posts: 3991; Member since: 04 Jan 2012)

@TroyBuilt, not only that, they all have super-huge cases on the silly things which make them look absurd, and almost the same dimensions as a much larger phone, with none of the benefits. I went on a trip recently, and I saw so many people with crazy-big cases on their iphones who couldn't fit them into their pocket, whereas myself and a few others had WP7, Androids, my Nokia Symbian, and a couple of Blackberries (and one Windows Mobile) who were able to carry their phones in their pockets, even with a protective case.

posted on 04 May 2012, 12:10 2

54. troybuilt (Posts: 155; Member since: 16 Dec 2011)

Yes, I have to agree with you -box-. Some of the iPhone cases are really bulky and not cost efficient. Still they buy them and then complain that they're too bulky. Go figure! Besides, the iPhone is most fragile phone out there. One small drop and both sides of the phone is cracked costing you more than what you paid for the phone.

posted on 04 May 2012, 11:21 1

17. Chakra (Posts: 135; Member since: 02 Dec 2009)

What's funny is that CNN had to "investigate" like this is some unnatural phenomena, or a crime to NOT make sure that everyone has an apple phone. I guess to CNN, the world is falling apart if Apple is not the absolute de facto on everyone's minds.

posted on 04 May 2012, 11:22 2

18. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

It's what another commenter said. VZW is all about getting people on LTE. Once an LTE iPhone launches it won't be an issue.

The fandroid trolls are having a field day with this lol. I know you guys want android to be better so bad but all the facts show otherwise.

posted on 04 May 2012, 11:28 4

22. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

The facts?

Okay, Taco. If you say so.

What happened to that egalitarian post yesterday where you were all "Android works better for some people, and for other people the iPhone works better"?

posted on 04 May 2012, 11:40 1

27. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Yup I still stand by that, but read through this article today and all the attacks against apple and it's users.

Facts are its the best selling phone with highest user satisfaction, lowest return rates, and highest loyalty rates. On VZW 51% of smartphone buyers last quarter purchased iPhones. That's with android being pushed on everyone.

There's nothing wrong with preferring android, but there is something wrong with bashing Apple and it's users and having an elitist attitude. There's several comments up and down here about Apple users being computer illiterate when the facts show otherwise.

posted on 04 May 2012, 11:43 5

28. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

Taco... Why do you keep insisting that the "facts" show that iPhone users are tech savvy when I proved that the survey you're referencing says nothing of the sort?

And really, just because a ton of people love something doesn't mean it's the best. Twilight and Transformers are blockbusters, but they're horrible movies.

posted on 04 May 2012, 11:49 1

33. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Why don't you call out the number of people posting calling iPhone users pc illiterate and sheep?

The marketing excuse only works once for a first time buyer vaster that the product has to stand on its own. Obviously if people keep coming back and also recommend iPhones it must be a really good phone.

posted on 04 May 2012, 12:01 2

42. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

I'm not making the argument that the iPhone is a bad phone though. (well, phone wise it leaves something to be desired, but you know what I mean)

I will make the argument that if one wants a fully featured smartphone they can truly customize to their needs, Android is the better and more cost effective choice, especially while the iPhone is 3G only.

I agree that some people on here go overboard with their condemnation of the iPhone and it's owners, but there's a grain of truth. A lot of first time iPhone buyers go for it because it's the easiest choice. They hear about the iPhone all the time, they see the Apple ads, and they hear that it's easy to use. Therefore, anything different they see is going to be perceived as outside of their comfort zone.

And often, for someone who's already gotten the iPhone, it comes down to that comfort zone and economics. I had one gentleman who went with a 4S despite acknowledging how awesome the Android phones were because he had already bought a ton of iPhone accessories and didn't want to see that investment wasted. Same goes for several customers who had bought a lot of apps.

The point is that there's a lot more to the story than "the iPhone is the best, hurr durr." It's a good smartphone, but it's not the only good smartphone. Who knows? The mob mentality may eventually lead to Android's downfall. The iPhone may eventually get the monopoly Apple wants. However, it won't mean that Android isn't worthwhile, and that's the truth of the matter.

posted on 04 May 2012, 12:11 1

55. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Mob mentality? Android has more market share so the mob mentality would be on android's side.

posted on 04 May 2012, 12:21 2

65. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

Not necessarily. Android has built that market share up over time, and customers most often won't buy an Android phone just because "everyone else has it."

If individuals keep making their own choices until a majority has built up, that's not a mob mentality.

Buying something because it's perceived to be popular is mob mentality.

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