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Are Microsoft Store employees misleading customers about Windows RT?

0. phoneArena posted on 27 Oct 2012, 11:57

Yesterday brought the launch of Windows 8 as well as the official launch of a number of Windows RT tablets. We went to a local Microsoft Store to check out the new devices, and were surprised at some of the information being given out by store employees. By far, the worst bit of misinformation was that one employee told us that Windows RT is "nearly identical" to Windows 8...

This is a discussion for a news. To read the whole news, click here

posted on 27 Oct 2012, 14:46 2

39. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)

"I never thought I'd say this but, I would buy a Macbook Pro and it's Resolutionary Retina HD super display before I'd buy those crapppppy tiles."

Maybe I am reading your comment too literally, but.... How is the resolutionary display of the MBPR analogous to the UI of Win8? The MBPR is an improvement on the spec of the previous edition of the MBP; Win8 according to many reviewers is a work-in-progress.

posted on 27 Oct 2012, 15:30

49. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)

You are, it has nothing to do with their "Resolutionary" display, that was just a poke at Apple; "i" Take my shots whenever "i" Can.

posted on 27 Oct 2012, 15:05 2

46. Pings (Posts: 304; Member since: 19 Dec 2008)

The UI is UGLY! I will be sticking with Windows 7 until Windows 9 comes out. When Microsoft ditches the ugly UI of Windows 8 and returns to the desktop.

posted on 27 Oct 2012, 20:39 1

67. Deicide (Posts: 82; Member since: 02 Jul 2011)

Please tell us how it is ugly? Or are you just stupidly conservative? Even if you do not like the Live Tiles, MS is not forcing you to use it if your processor is a x86/x64 architecture. You can always stay at the desktop if you need be. You can even add the start button back. MS is not ditching the Modern UI any time soon.

posted on 27 Oct 2012, 17:13 4

56. MichaelHeller (Posts: 2707; Member since: 26 May 2011)

I don't understand the hatred that is out there for the Tiles. I like the UI of WP, and I like Windows 8. There are some things about the Win8 UI that are strange, but I love all of the keyboard shortcuts. I've been using Win8 for a few months now, and I definitely prefer the UI to iOS.

That said, the Surface is a weird tablet. I played with it again today, and the size is just strange. It's a far better notebook than it is a tablet. The Type Cover is pretty sweet though.

posted on 27 Oct 2012, 19:25

62. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)

I'd have to sit down and really give it a good test, without a quasi-sales guy over my head. I just have to get passed those horrific Tiles which, ironically, were one of my main turn-offs with Windows Mobile two years ago. Hence, I switched to the little green guy.

With any platform, I have to know that I can tweak and be able to run programs without restrictions or conflict; I see alot of potential for incompatibility with Win8 and traditional 32-bit software (and, don't even think about hardware). There's a reason I don't run 64-bit (at the end of the day, you always have to go on a scavenger hunt for a 32-bit).

posted on 27 Oct 2012, 20:40 1

68. tedkord (Posts: 13832; Member since: 17 Jun 2009)

It's hideous, looks like something from an old Atari cartridge game. It's garish. The colors make it look cheap, like a toy.

posted on 27 Oct 2012, 17:29

58. Pdubb (Posts: 248; Member since: 08 Aug 2011)

Makes no sense how is it confused? It has two flavors in one package. It's kinda like peanut butter and jelly or Reeses peanut butter cups better yet strawberry lemonade. Mmmm strawberry lemonade!

posted on 27 Oct 2012, 18:35

61. Hemlocke (unregistered)

Ballmer said "No compromises," but Surface appears to be all compromises. It is like a gimped laptop withinferior hardware and aalmost no software (And the only Metro software is Office Preview, so not even the actual Office suite. ).

posted on 27 Oct 2012, 14:17 1

31. cj100570 (Posts: 204; Member since: 12 May 2009)

And the employee wasn't being misleading, it is "nearly identical". Anyone with common sense is aware that the term "nearly" means not the same.

posted on 27 Oct 2012, 17:17 2

57. MichaelHeller (Posts: 2707; Member since: 26 May 2011)

Nearly is a very dangerous word. You could say that the NBA and WNBA are "nearly identical", but that would be giving the WNBA a bit too much credit.

Fuji apples and Pink Lady apples are "nearly identical". Windows RT is the handicapped brother of Windows 8.

posted on 27 Oct 2012, 12:03 9

2. tgtftw (Posts: 31; Member since: 23 Aug 2012)

For the average consumer, this wouldnt be bad information. All they want on average is access to the web to check email and facebook. Also maybe type up a resume' on office or make a card on publisher. For the power user, most obviously will do their research before buying anyway thus ahead of time that they wouldnt think twice about RT

posted on 27 Oct 2012, 14:17 1

32. darac (Posts: 2156; Member since: 17 Oct 2011)

By that logic, that average user would be far better off with android or IOS tablet since they, besides offering "access to the web, check email or Facebook ", also offer an incomparably greater choice of applications.

Windows fans hypocrisy - Oh world, behold the Microsoft Surface RT, it will finally give us WINDOWS tablet!!
When the reality of that windows version is pointed out , they actually take the argument that would perfectly suit android or iOS tablet in the first place

posted on 27 Oct 2012, 14:28

33. addy23 (unregistered)


posted on 27 Oct 2012, 16:10

53. darac (Posts: 2156; Member since: 17 Oct 2011)

Here's the summary of reviews:


Overall, looks like Surface is far from that world beater tablet you guys cheered for.

posted on 27 Oct 2012, 12:05 1

3. Savage (unregistered)

Apart from these, I have some doubts of my own. On the Windows website, it said that Windows 8 doesn't support DVD playback and you'd have to download apps from the app store. Also some additional purchase regarding Media Player or something. What was all that about?

posted on 27 Oct 2012, 12:16 4

5. MichaelHeller (Posts: 2707; Member since: 26 May 2011)

I can confirm that Windows 8 doesn't come with a DVD player built-in. No idea why, because presumably devices running full Windows 8 would have a disk drive of some sort. There is native music playback with the music app, and video file playback too, just no DVD playback.

posted on 27 Oct 2012, 12:51 2

14. Savage (unregistered)

Okay, I figured it out. Currently, those updating from Windows 7 have the option to keep the DVD software they used previously ONLY IF they are compatible with 8. Windows Upgrade Assistant will check that for you. Vista and XP users have to download it separately.


Still its a pain. My VAIO plays Blu-ray and I don't wanna lose that when I upgrade. Itching to try something new and Metro UI looks promising.

posted on 27 Oct 2012, 15:22

47. MartyK (Posts: 933; Member since: 11 Apr 2012)

Thank you Michael for pointing this out..

Why didn't the Sales person say," You can't get POP3 email",
and then explain to the customer what POP3 email are.

You didn't go far enough, IMO. you should call him out on this in front of the other customers!.

bring in this PC BS to the mobile world!!

posted on 27 Oct 2012, 17:11

55. pongkie (Posts: 654; Member since: 20 Aug 2011)

they didn't added the DVD player (software) because it only adds to the final price of the OS due to licenses. since there are windows 8 pc's that are comming out without any DVD player (hardware) they make DVD player licenses optional for those who only needs it.

posted on 27 Oct 2012, 12:13 8

4. Peter27 (Posts: 233; Member since: 13 Jul 2012)

Michael I usually like your articles but i don't understand why such a big shout in here?
as tgtftw said for average consumer it is not going to make difference as apart from not being able to run legacy programs and few other bits they in fact are almost identical.
I do not understand why so many negative articles about win 8. I absolutely love to see that they trying to innovate and the live tiles, absolute clean simplicity with the fact that pro version will be able to run legacy program, is the future of computers. Of course it will take a little while until consumers gets use to it, but I really think win 8 is going to be really successful in the future.
On top of that, nobody complained when we seen Apple advert with man asking "is my brother here yet ?" I tried it numerous time with siri. The answer I got was - I dont know who your brother is.

posted on 27 Oct 2012, 12:19 9

6. MichaelHeller (Posts: 2707; Member since: 26 May 2011)

Windows 8 has some really nice things about it and some strange things. I don't necessarily have a problem with Windows RT or how it is set up, but customers need to know what they are getting. The average consumer may not understand exactly what the limitations of RT are, and it should be the Microsoft Store employees job to at least explain it better than "RT is nearly identical to Windows 8".

posted on 27 Oct 2012, 12:35 3

7. devildlm1 (Posts: 71; Member since: 12 Sep 2012)

You were spot on with this article. While most consumers would be perfectly fine with a RT tablet, a lack of understanding what legacy apps means can really hurt Microsoft. I do believe it is the consumers responsibility to learn about what they are buying but that doesn't happen often enough.

posted on 27 Oct 2012, 14:29

35. addy23 (unregistered)


posted on 27 Oct 2012, 14:53

44. c1c2c3c4c (Posts: 19; Member since: 01 Oct 2012)

umm you need to set up your family ;)

but yea windows 8 and windows phone 8 are great platforms iv had my windows phone since launch and love it, windows 8 took a month for me to get use to but after i did its great, (i'm always using the desktop and don't go back to the metro UI often but that's because I'm on the Release Preview version and have a limited app selection)

posted on 27 Oct 2012, 12:36

8. Smart (Posts: 76; Member since: 20 Aug 2011)

Hey Michael can u help me with my problem here....

I am looking to buy a surface pro for my work.....It will be lot more comfortable and convenient than my laptop......and I dont have much graphics requirement too......play a few games though but mostly on my desktop......anyways i am torn between the surface pro and RT.....but then again I dont want to invest as much as $599 and crib about not buying the pro.....

Moreover is it advisable to buy surface at all now...should i wait out 1 more year to let the device mature and improve further....

I dont know i am all confused.....

posted on 27 Oct 2012, 12:43 2

11. MichaelHeller (Posts: 2707; Member since: 26 May 2011)

If you're using it for work, and work requires any app that isn't available in the Windows Store, then RT won't work for you.

As far as what device is best, I can't really answer that because I haven't had a chance to use any Windows 8 tablets or hybrids. Windows 8 itself is pretty nice, and I can imagine it being good with a touchscreen, but I haven't been able to test any of the first gen hardware, so I can't say if you should wait or not.

posted on 27 Oct 2012, 12:50

13. Smart (Posts: 76; Member since: 20 Aug 2011)

thanx Michael.....

posted on 27 Oct 2012, 14:49

41. c1c2c3c4c (Posts: 19; Member since: 01 Oct 2012)

id wait for the pro, but its heavier and a bit thicker; not by much but if the thinnest and lightest version matter to you more than legacy support then get the RT.

posted on 27 Oct 2012, 15:50

51. TylerGrunter (Posts: 1543; Member since: 16 Feb 2012)

If I were you I would go for one of the tablets fo other brands whith Windows 8 and an Atom processor, they should be around the price of the RT ones.
I find the Surface Pro too heavy for a tablet and RT too limited for a productive OS (you can´t install applications but from whatever is in the Windows market like in iOS and the App Store).
Examples of what I´m talking about are:
Acer Iconia Tab W510
Asus VivoTab Smart
Dell Latitude 10 Tablet
Lenovo ThinkPad Tablet 2

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