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Apple once again comes out on top of customer satisfaction survey, Nokia oddly low

0. phoneArena posted on 07 Sep 2012, 17:33

J.D. Power and Associates has come out with its annual report on customer satisfaction for the mobile industry, and once again Apple has taken the top spot on the survey. Not surprisingly, RIM/Blackberry ranks pretty badly, but we were surprised to see Nokia where it is...

This is a discussion for a news. To read the whole news, click here

posted on 07 Sep 2012, 23:38 1

50. Sniggly (Posts: 7305; Member since: 05 Dec 2009)


And that's fine. I don't find anything wrong with those who try their options and then decide on what they like. I just don't like people who don't put any effort whatsoever into exploring their potential choices.

posted on 07 Sep 2012, 18:36 1

17. kingpet13 (Posts: 139; Member since: 02 Feb 2012)


Read the fine print. It says the study is not of statistical significance. Also the rating wasn't entirely based off survey results but also J.D. Power's study. So, it could be right on or it could be wy off.

posted on 07 Sep 2012, 21:41 2

32. 305Bucko (Posts: 506; Member since: 07 Aug 2011)


its JD Power... only company thats more relevant is consumer reports. The studies are pretty accurate.

If you owned an apple product and had to go to an applestore for repair, you would see why the rating is so high. My guess is that they give the employees drugs... cuz they are ridiculously nice. I MEAN IT PISSES ME OFF that they are so nice.

posted on 07 Sep 2012, 17:41 5

5. moofoodooloo (Posts: 137; Member since: 04 Jan 2011)


Haters gun' hate, but this really isn't even debatable.

posted on 07 Sep 2012, 17:43 5

6. Jay_F (Posts: 236; Member since: 29 Nov 2011)


Wow, that's not even close... I can't say I'm all that surprised with Apple's fanbase, sometimes it can be seen that Apple can do no wrong.

posted on 07 Sep 2012, 20:27 3

26. Lift_Off (Posts: 152; Member since: 04 Apr 2012)


Or maybe people are just happy with the iphone they have?

posted on 07 Sep 2012, 21:55 1

36. networkdood (Posts: 6330; Member since: 31 Mar 2010)


Especially, in the states, where people do not like to make a change - once someone is slave to itunes, that person does not realize that one can break free while bringing most of their purchases with them, if one knows what and how to do so.

posted on 07 Sep 2012, 17:51 2

7. Paradox (Posts: 124; Member since: 08 Aug 2012)


Apple only sell one phone which is a high end. Android manufacturers sell a variety of phones, including ones under £100, so it is not possible to say apple is better than everyone else.

posted on 07 Sep 2012, 19:03 1

19. Jay_F (Posts: 236; Member since: 29 Nov 2011)


Yes it is.

posted on 07 Sep 2012, 21:47 2

33. 305Bucko (Posts: 506; Member since: 07 Aug 2011)


its not possible? They can and just did. Accept it, and move on.

btw GMC and Ford make a lot of models too, so does that mean that Lamborghini and Ferrari can be part of the survey?

posted on 08 Sep 2012, 15:41

60. Paradox (Posts: 124; Member since: 08 Aug 2012)


Who did? You are obviously an apple fan, sticking up for apple even though all logic is against you.

posted on 07 Sep 2012, 17:55

8. quakan (Posts: 1398; Member since: 02 Mar 2011)


This is random and off topic, but I was just thinking about how Apple could name the next iPad and what the current model's name could be (this could work with the iPhone as well if they drop the numbering system). In theory, couldn't Apple continue to call all of their future iPads "the New iPad" as long as they referred to the old ones by year? For example, their lineup next year could be listed as the New iPad and the iPad (2012 Model). That could easily distinguish the models, that way customers won't be confused which one they are getting.

posted on 07 Sep 2012, 17:56

9. khmer (Posts: 95; Member since: 21 Jun 2012)


American must stop buying and boycott American companies made products oversea with cheap labors and sale high price in America. If want buy any products made oversea buy Samsung, Sony, LG, etc. Whatever you buys your money will be sent oversea by American companies or foreign companies. But to support American jobs please don't buys from American companies until they bring those jobs back to America.

posted on 07 Sep 2012, 21:55 3

37. 305Bucko (Posts: 506; Member since: 07 Aug 2011)


HAHAHA that was good. Made me laugh...

sooo what manufacturer makes cellphones in the US? We arent talking about potatoes, corn, or cotton here bud lol

posted on 07 Sep 2012, 21:56 1

38. networkdood (Posts: 6330; Member since: 31 Mar 2010)


There is some truth in what you say - APPLE has people believing that they are buying an AMERICAN product.

posted on 07 Sep 2012, 18:05 4

11. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)


8736 is not even 1/100,000th of 1% of the global population using smartphones; they probably surveyed the 8736 people in Cupertino, California, for these mAniPulAtAted iResults.

posted on 07 Sep 2012, 18:20 1

13. ftyler223 (Posts: 140; Member since: 06 Aug 2012)


Why would there be a surprise that nokia scired low? They suck! Seriously i tryed windows phone on the nokia lumia and it was a nice browser but the phone sucked. Apple iphone 4....sexy desighn, good camera, apps galor, and priced at 100 bucks only. Im pretty sure people are happy about this. So yes it makes sense apple is on top. Plus theyre custy care is amazing and untouched.

posted on 07 Sep 2012, 21:58 1

39. networkdood (Posts: 6330; Member since: 31 Mar 2010)


well, the iphone 4 was always worth only 100.00, while the nokia lumia is 49.99 and lower. Windows has less apps, for now, and is just not a popular choice.

posted on 07 Sep 2012, 18:47 1

18. bigbmc26 (Posts: 43; Member since: 10 May 2012)


There's nothing surprising here. JD power surveys in all industries come down to perception. If a product is perceived by the public as good, it will get great scores. Even if people have problems, they will still say they are satisfied. This is classic, lol. I could say I've had great customer service and a wonderful experience with every Nokia and BlackBerry I've had, but it wouldn't matter because they both have negative perceptions right now. Sometimes we have to think for ourselves people and stop trusting the masses...

posted on 07 Sep 2012, 19:16 2

22. rusticguy (Posts: 2828; Member since: 11 Aug 2012)


HTC above Samsung despite mising deadlines on ICS upgrades? Or is it just another another another (umpteenth) media hype just before relase of "Next" (word lifted from Sony's NXT series ... apple seems to be fascinated/inspired by Sony) iPhone.? Interesting!

methid seems flawed if they don't do normalization of data. Many a times a customer who buys a expensive stuff feels ashamed to admit that a bad buying decision/mistake was made :)

posted on 07 Sep 2012, 21:59

40. networkdood (Posts: 6330; Member since: 31 Mar 2010)


I never go by how well a company upgrades their products - at least with cell phones - I just go to XDA and get my upgrade there - I have done this with an HTC TILT, N7, Captivate and RAZR.

posted on 07 Sep 2012, 23:41 1

51. ftyler223 (Posts: 140; Member since: 06 Aug 2012)


rusticguy.....u do have to remember that alot of people where having alot of build quality issues with theyre s3's and sammy didnt make it the easiest process. Not to mention sammys voice quality issues too. Alot people were returning s3's because theyre ecoeing on calls. also Htc latest one series phones are all gorgeous! i have yet to see anybody that is upset with any of them. So it makes sense that htc would score higher. They honestly are a better company anyways. We will see some.good stuff coming soon from htc

posted on 07 Sep 2012, 20:47 1

27. gwuhua1984 (Posts: 1237; Member since: 06 Mar 2012)


I didn't expect HTC to be so high up.

posted on 07 Sep 2012, 21:32 3

30. Savage (unregistered)


That's the only thing Apple's good at. Customer satisfaction. Glad to see something keeps them afloat.
Happy to see HTC so high up. Wonder why they are losing market shares.

posted on 07 Sep 2012, 22:00

41. networkdood (Posts: 6330; Member since: 31 Mar 2010)


There over the phone reps, many a time, are working at home when you call them. I have called them on behalf of friends, and I will say that they are knowledgeable and friendly.

posted on 07 Sep 2012, 23:35 1

49. ftyler223 (Posts: 140; Member since: 06 Aug 2012)


Well here u have it guys. Apple won a billion dollars cuz samsung copied them; nothing but excuses. Now once again apple shines and is awarded best in customer satisfaction and still there is nothing but nonsense being said. a bunch of bogus excuses. just except it! why r u gonna now question jd? "oh this isnt even legit" shut up. who cares! jesus christ u droid fans r so annoying and stupid. so childish

posted on 07 Sep 2012, 23:49

52. Sniggly (Posts: 7305; Member since: 05 Dec 2009)


And you're flipping out for no reason. So much for pretending to be calm and reasonable.

posted on 08 Sep 2012, 00:21 1

53. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)


i think these analyst give their subjects on what OS is the best...

in terms of quality, Nokia and RIM are really top notch!!! but i think they survey about apps and games that the platform will give them and both of them are not that good...

posted on 08 Sep 2012, 00:28 1

55. wendygarett (unregistered)


this prove that apps is the core satisfaction among the customer :)

posted on 08 Sep 2012, 17:08

62. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)


and its really sad that they think that way!!

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