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Apple is lobbying to kill bill that would make it easier for normal people to repair iPhones

0. phoneArena posted on 19 May 2017, 07:43

A new "Fair Repair Act" bill could make phones and iPhones in particular much easier to repair for normal people, but interestingly, rather than being met with support from Apple, the bill has seen the company oppose it...

This is a discussion for a news. To read the whole news, click here

posted on 19 May 2017, 07:53 13

1. ShadowSnypa786 (Posts: 221; Member since: 06 Jan 2017)


At the end of the day if my Samsung device or any android OEM breaks I can take it to a local shop and get it fixed within a hour or 2. It will cost me less than how much Samsung and others will charge to do it.

If Samsung and others dont have an issue so shouldn't Apple. Guess they need to sell Apple Care.

We should have more choice on where to fix our phones not limited to Apple Store's.

posted on 19 May 2017, 08:02 1

2. bucky (Posts: 3113; Member since: 30 Sep 2009)


I see what you are saying and partly agree with it. However, ive had both iphones and samsung phones repaired in the past and its never been the same quality as getting it done from the manufacturer. What happens then is people come back to the store and expect the company to take care of it after its been messed with.

posted on 19 May 2017, 08:10 14

4. SYSTEM_LORD (Posts: 1008; Member since: 05 Oct 2015)


Let that be the consumer's choice as to the quality he or she desires in their repair.

Car companies don't force you to come to them for all your repairs. Sure, if you've an expensive car and need something done and you wanna be sure that is right, go to the MFG.

Really, though, this combined with the royalty payment dispute with Qualcomm just proves how greedy the richest company in the world really is.

posted on 19 May 2017, 14:46

45. southernzombie (Posts: 133; Member since: 17 Jan 2017)


Right I am a FIRM FIRM believer in the expression "You get what you pay for." If you want the highest quality service expect to pay high quality price. If you want average service expect average pricing. Granted as with any rule there are exceptions but for the most part especially when you're talking tech it's generally a safe bet.

posted on 19 May 2017, 16:57

47. krystian (Posts: 423; Member since: 16 Mar 2016)


The problem is that Apple provides pretty amazing support in their stores. Their store employees have no way of knowing if the device has been tampered with by a third party. The whole idea behind Apple is that everything is locked down and controlled but they provide amazing support as a result.

posted on 19 May 2017, 08:13 2

5. TechieXP1969 (Posts: 14134; Member since: 25 Sep 2013)


Yoi will always fimd some excuse. If tlu take your phone tp a place and they domt repair it correctly, you take it back and make them donit until tbey vet it right. If rbey cant after a couple trys, tou make them replace it.

Before we cot into thr repair business, i use to repair my own Galaxy and iPhones because rhey were easy.

Apple and Samsung with their insatibale appetirie to be thin, took away the modular design and glue everything together.

So you almost cant even take it apart without breaking it.

Its to discourage self-repair and increase monry foe rhem.

What OEMs charge to fix their own stuff is oure ridiculous. Just like car dealers charging ridicoloud labor and larts coats foenoriginal parts which cost rhem almost norhing comoare ro what they charge.

If i can purchase the diaplay asswmbly for $60 online and pop 2 screws and install it, whu would i pay Apple $300 for the same thing?

As far as repair shops. Its uo rhe the buyer to research and make sure you arent gping ro some ripoff business.

So again yoir claim or worry about poor repair is an easy fix.

If gou want ro give Apple all your money, go ahead. The rest of us feel rhat after paying way above value for a device already, is enough.

The iPhone 7 cost Apple $220 ro make, yet is you only just break the front glass, you have to get a full display assemblt which they share $280 for. Rhatd a whole new phone dude...not a repair.

Not gonna oay more rhan it cost to make vs repair.

And Veeizon is avainst it because kt meandess people buying carrjer insurance.

When i had older Samsungs, i never boight carrier insurance. Now we have too because its cheaper ro make a $200 claim and get a full replacement.

posted on 19 May 2017, 08:39 1

12. toukale (Posts: 85; Member since: 10 Jun 2015)


Of course I would expect you to jump on this without any research, anything to badmouth Apple. I see what phonearena did here, by putting Apple in the title it is guaranteed to generate tons of attention. If you did a bit of research or phonearena for that matter you would understand the origin of this bill and the reason why it existed to begin with. None of which have anything to do with Apple, hints (John Deere).

People have been getting their iPhones repair at local shops for years, the only issue that presented itself 18 months ago has to do with touchId security, which I completely support Apple there. The last Apple wants to deal with is playing with peoples money.

posted on 19 May 2017, 09:31 3

25. NarutoKage14 (Posts: 854; Member since: 31 Aug 2016)


This bill is intended to alleviate that. It would require manufacturers to sell these repair shops original components and official repair guides. Currently these repair shops are using unofficial Apple components. This bill would cut or nearly eliminate Apple's profits on repairs which is why they don't like it.

posted on 19 May 2017, 09:41

27. toukale (Posts: 85; Member since: 10 Jun 2015)


@narutokage14, which Apple already have a program like that in place. Anyone can be an Apple authorize repair shop. Those people just don't like the price, which what this is all about. Do people have the same outcry when they take their cars to be repaired at a dealer. I know my local dealer charges about 3x that of my local mechanic. Same logic applied here.

Again, this bill started to address the John Deere situation which you could not even use a 3rd party. That's not the case with Apple, they have a program to address what John Deere was doing.

posted on 19 May 2017, 11:50

42. Leo_MC (Posts: 2537; Member since: 02 Dec 2011)


JD machines are "leased", they are not sold.

posted on 19 May 2017, 11:38 2

41. Darckent (Posts: 22; Member since: 17 Sep 2016)


Wow iphonerena really went soft on Apple

Asking at the end why?like we all don't no over expensive apple and their products which they make a killing on by overcharging on don't want anyone else fixing their phones due to the outrageous profit they make on simple repairs by again overcharging.

If this was Samsung iphonerena would be lynching Samsung for being greedy but as it's apple we get this weak article

This site gets worse by the day

posted on 19 May 2017, 11:12 2

38. Dr.Phil (Posts: 1623; Member since: 14 Feb 2011)


Honestly I think this should just be left to the market to decide. If being able to repair your phone on your own or through a cheap repair store is your choice then you aren't going to be buying an Apple. I think everyone who purchases an Apple device knows full well going into the purchase that they're buying a device that if it breaks will require an extra amount of cash to fix. Let's put the responsibility on the consumers to stop being dumb with their purchases. I think survival of the fittest could apply here. We need to teach people to start researching their purchases more and take the full weight of what they're getting themselves into by making certain purchases. I mean what next? You're gonna force Apple to build stronger screens to prevent the inevitable iPhone screen crack?

And also this could end up being a selling point that other manufacturers can use to gain customers: Hey look! We allow you to repair your own device!

TL;DR let the free market decide. Those that care about repairing devices on their own or the cheap aren't buying iPhones. And by choosing other devices instead it sends a message with your dollar. You show how little you thought of your purchase by buying an iPhone and not knowing the costs associated with it.

posted on 19 May 2017, 11:38

40. toukale (Posts: 85; Member since: 10 Jun 2015)


Your comment is completely false and wrong. Apple does not stop anyone from doing their own device repair or stop 3rd party to do it for them that's completely false. People have always been able to do that. The only exception to that is TouchId for security reason, and I agree with them with that decision.

posted on 19 May 2017, 08:03 1

3. TechieXP1969 (Posts: 14134; Member since: 25 Sep 2013)


Of course os against it. Its a money stream.

The way phones are put rogwther is cheap, Especially rhe iPhome.

When i was hunting for thr base iPhome 6, many if thr o es for sell, the display was separatong from thr frame, and yet sellers were trying to sell thrm for an arm amd a leg. Which is why and went on and got rhe 7.

The old days when rhe parts were modular and held with screws, made rhe phone easier to repair.

Now eveeything is glued together, which js cheap, not resilient and rbat is why Apple wants it to stay that way.

No pjone in history has ever been sp easy to reak tham todays smartphone.

But being able to buy the parts and fiximg it myself is a benefit. Why pay someone else $300 to do what i could do myself?

But what these companys arent looking at, is the vast majority of people are atill not gonna do a self repair.

But these dogs are so greesy, they want every possible penny. Tbey know at least 1M of us can and will do it ourselves. But tbats not small enough of a number for them.

Lobby all ypu want, I hope the bill passes.

posted on 19 May 2017, 08:22

7. toukale (Posts: 85; Member since: 10 Jun 2015)


Of course I would expect you to jump on this without any research, anything to badmouth Apple. I see what phonearena did here, by putting Apple in the title it is guaranteed to generate tons of attention. If you did a bit of research or phonearena for that matter you would understand the origin of this bill and the reason why it existed to begin with. None of which have anything to do with Apple, hints (John Deere).

People have been getting their iPhones repair at local shops for years, the only issue that presented itself 18 months ago has to do with touchId security, which I completely support Apple there. The last Apple wants to deal with is playing with peoples money.

posted on 19 May 2017, 08:46

13. TechieXP1969 (Posts: 14134; Member since: 25 Sep 2013)


What is there to research?

Here let me help you. When Apple released the iPhone 6, they came up with a new plan, that you could get the phone replace, by paying 50% of the retail price.

Now, I personally think they did that because they new the iPhone 6 had a flawed design and they were gonna use that to make money off of it, just like they tried to do it with the iPhone 4.

When you consider a phone that costs them $220 to make, and retails start at $650, then add what you have to pay for AppleCare or the alternative; the carriers insurance, then add the cost of the deductible on other, a phone that breaks is going to cost you a considerable amount of money to fix.

Suppose PC's were design this way, so that you could not do simply repairs? Would you like that?

That's why I don't buy Macs. Because in the past, you could even replace RAM because it is soldered to the board, you cant replace the drive, because it has a special connector that prevents you from using an off the shelf option.

NO OTHER OEM DOES THIS EXCEPT APPLE.

There are parts a user should be able to replace, upgrade or repair.

Example, on PC, the RAM, drives and fans, should be user replacebale because of wear and tear and because the user may want to upgrade capacity or speed.

On a phone, the most critical part of the phone which is the first failed point is the screen. The screen should be user replaceble..>PERIOD.

I dont need to research anything.

When Samsung made modular phones, you removed 20 screws and you could replace EVERYTHING in the phone easily. The Note 2,3 and S3, S4 and S5 were all modular in design and are all very easy to repair.

This ended with the S6 which was glued together and contains on a few screws inside, assuming you can get to them.

It isn't just Apple, because II mention Samsung as well. But you totally miss that because your fool ass thinks everything is about Apple.

Apple uses repair as a money stream, other OEM's offer you thins, but it is not a money stream for them.

The phone was still modular, but was more difficult to repair vs the Note 2 and 3. But I bought the whole part online for $79, and I was able to do the repair.

Today's Galaxy, which I mention above in another spot, is not easy to repair and what OEm are charging is insane.

You can kiss and try to justify this BS all you want.

On smartphone I don't care about repairing the other parts, because the chances of them goign bad or needing replacement is ZERO. But the display is vulnerable and it should at the least be user repairable.

After all, the parts only costs about $30. Why shouldnt i be able to replace it?

There will always be people who will pay for repairs, no matter how easy it is to do it. But charging more than what the phone costs to even make to do a simply OEM repair is ridiculous for ANY OEM.

I did mention Samsung, I didn't attack Apple...douchebag!

posted on 19 May 2017, 08:53

14. toukale (Posts: 85; Member since: 10 Jun 2015)


Again, this has nothing to do with right to repair which is what supposedly this bill is addressing. If that's the case, all those shop needs to do is Apply to be an Apple authorize repair shop, which Apple have available and open to all. What you are crying about have noting to do with that. But of course why stay on topic, someone lost their panties here I see lol "breathe."

posted on 19 May 2017, 09:06 1

18. TechieXP1969 (Posts: 14134; Member since: 25 Sep 2013)


All of the places i have taken phones too for repair, are Authorized Apple repair shops.

And they charge far less money than Apple.

Example...the first time I need an iPad repaired, the only thing that it needed replacing was the outter glass.

Apple want $220 to replace a part I can but online for $15.

So I went to a local shop, and they want $180 for the same thing including the part.

So I went on you-tube to see how easy or hard it is to replace and how long it takes.

Most of the cost they are charging is labor.

What did I find? The one video I saw, the guy said, since the glass is carcked, the fastest way to get the glass off is to just crack it more and remove it. That way you dont even need a heat gun to melt the adhesive.

Once you clean all the glass, you can apply new adhesive and replace the glass, which is what I did.

Another video shows using a heat gun which I didn't have at the time, but do now; but that way takes longer.

But the total time even going the long way, is about an hour is that.

Why shoudl I pay $220 for an hour of work? When I know an authorized location will likely just break the glass for faster removal and just replace the glass in 30 mins?

For Apple. If I cant take it to a store, I have to ship it. I have to pay $30+ to ship it and then pay $220 and then wait 2 weeks?

All this is fair to you?

Again I am talking doing simple repairs.

posted on 19 May 2017, 09:18

22. toukale (Posts: 85; Member since: 10 Jun 2015)


Again, you are talking about the cost of repairs, stop moving the goalpost. You took your device to a repair shop, you just did not like their price, which is different. You thinking the cost is too high has noting to do with rights to repair, you are welcome to do that now if you want.

posted on 19 May 2017, 08:58 4

15. TechieXP1969 (Posts: 14134; Member since: 25 Sep 2013)


Your claim is BS. The Touch ID thing holds no merit. Here is why.

If the 3rd party repair can't replace the Touch ID components with an original, and can't activate it properly, then they should should be able to install the part, even if the Touch ID needs to be calibrated.

Then that person can take it to Apple for that, which I feel should cost them ZERO. They already paid for the repair.

But purposely updating a phone, and bricking peoples devices is BS.

Even if the person doesn't use Apple Pay, they still use the FPS for other things.

Apple should not have purposely bricked peoples phones. You can be ok with that all you want. But I know for a fact if Samsung did that, you losers would have been all over all.

I didn't even attack Apple. I also went at Samsung for 100% the exact same thing.

I did say specific - Both Apple and Samsung have this insatiable appetite for thin phones, which in fact forces them to not be able to use modular designs.

I am not saying Apple or Samsung or anyone else intentional design the phone this way, just to prevent user repairs.

And yes OEM should provide a way for their phones to be repaired, since there own design prevents me from doing it.

HOWEVER!!!! That doesn't mean they shoudl charge a ridiculous cost.

Again I mean the display because facts have show, Apple pays roughly $30 for the display. The digitizer glass only costs $5 and the Gorilla Glass layer is another $5.

Now to be fair, I know we aren't gonna get stuff at their price. But $40 worth of parts, shouldn't cost $275 for them to replace. ITS THEIR PHONE.

The phone costs them $220 to make for Apple and $280 for the S7's.

So for one part, it shoudl not cost more than the phone.

That's why I am hitting on them both.

As I did also mention VZW. Because if many can repair it themselves, VZW wont be able to sell many of their customers insurance.

Anything that potentially will disrupt a money stream these guys will be against it and Apple is NOTORIOUS for that!

No one is attacking Apple. I called them out for what they do exactly. YOU DON'T LIKE IT? TOO BAD.

Stay off the Internet if you don't like others opinions because they don't agree with yours.

Not only can you not read, you didn't even see i mention both Apple and Samsung. I didn't just only mention Apple to begin with. But even if I had, so what!

posted on 19 May 2017, 09:01 2

16. kiko007 (Posts: 5233; Member since: 17 Feb 2016)


Bruh: Summarize! Say it with me now, summer, eyes... summarize!

posted on 19 May 2017, 09:51

31. TechieXP1969 (Posts: 14134; Member since: 25 Sep 2013)


LMAO! That was funny!

posted on 19 May 2017, 09:03

17. toukale (Posts: 85; Member since: 10 Jun 2015)


How is any manufacture charging a high price to repair have anything to do with your argument. Your argument is all about the cost which they can do by taking the device to a 3rd party. That is nothing new, it's in every industry. Dealers charges about 3x higher than my local mechanic. Even if this is the case, this bill is not even about that. It is supposed to address access to the manufacturers parts, which Apple have a program to address that very point.

posted on 19 May 2017, 14:54

46. southernzombie (Posts: 133; Member since: 17 Jan 2017)


Techie, I am not bashing you I swear, but it is very difficult to take your posts serious at all when they are riddled with so many typos. I get that it is an informal forum, but its difficult to get the point you are trying to make while trying to figure out what you were actually trying to type. Again, I am not bashing you or making fun. Would be easier to take your posts seriously if they were more legible.

posted on 19 May 2017, 08:18

6. mudcat626 (Posts: 150; Member since: 13 Jul 2016)


It sounds great, to take your phone anywhere to get repaired or do it yourself. But if said repair is done by a shady shop at a lower price than you would expect and said repair breaks again in a month, you know the folks are bringing it back to carrier, Apple Store, etc. and expect to get it fixed. Just like with autos you know you will get guaranteed service at the dealerships with factory trained mechanics, in leui of a shade tree mechanic.

posted on 19 May 2017, 08:33

8. sissy246 (Posts: 3929; Member since: 04 Mar 2015)


"Just like with autos you know you will get guaranteed service at the dealerships with factory trained mechanics, in leui of a shade tree mechanic"

Not always true. I have had some pretty crappy repair work done by dealership​s. And some great work done by the shade tree mechanic

posted on 19 May 2017, 08:39

10. toukale (Posts: 85; Member since: 10 Jun 2015)


It's not even about that in Apple case, Apple have a program for that. If an independent shop wants to get official access to Apple parts/procedures then they can apply to be an authorized Apple repair facility. But they don't want to do that. This is all about the folks like ifixit and other shops who wants access to official parts without going to the proper channel/program that's there for 3rd party.

posted on 19 May 2017, 09:11 2

20. TechieXP1969 (Posts: 14134; Member since: 25 Sep 2013)


Yes I agree they don't. Because the cost to be an authorized dealer is very high. Because Apple sets the price so high to discourage it. Because Apple wants to do ALL THE REPAIRS.

But you are to blind to see this.

Let me clue you in. You don't need to be an authorized Apple repair place, to buy the original parts.

What you won't have for example, is the tools and software needed to fix things like the Touch ID if you replace that FPS.

I understand its a security thing. Because the FPS can be hacked by someone if they know how, which many of these shops won't. But there are people who could.

So yes there is a liability issue involved too. But this isn't the only part that will need to be repaired.

But it is a part that breaks easily do to it usage. But as a user...I should be able to buy that part. I should be able to replace it. And since i am repairing it, I'm not goign to hack my own stuff. I should be able to plug it in, attach it and activate it myself, via iTunes or whatever software Apple uses.

posted on 19 May 2017, 09:37 2

26. NarutoKage14 (Posts: 854; Member since: 31 Aug 2016)


If that were true this bill would not have clauses that would require Apple to sell these third party repair shops ORIGINAL components and repair guides. If apples certification program was a truly viable option they would point to it instead of claiming a "Mecca for bad actors".

posted on 19 May 2017, 09:47

30. toukale (Posts: 85; Member since: 10 Jun 2015)


@Narutokage14 - Again, there is such a program and there are lots of Apple authorize repair shop. People not liking the prices have nothing to do with not having the option. This bill did not start in order to address something Apple was doing wrong. Tech gadgets was later added to the bill as a result of lobbying to which Apple is doing their own lobbying.

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