Alltel scores the highest rank in Overall Customer Satisfaction survey by J.D. Power
Customer satisfaction has always been (or should have been) a key element in the wireless industry. According to a J.D. Power and Associates study, it is Alltel, among all U.S. carriers, that is currently doing best in providing retail service for the customers. The carrier officially comes out on top in Overall Customer Satisfaction with Wireless Retail Service survey across the U.S. Customers were asked to give opinions on their retail wireless service experiences within the past six months. “Alltel has always put an emphasis on customer retail satisfaction, and we are proud that consumers have recognized the exceptional retail experience that Alltel delivers,” said Paul Bowersock, senior sales and operations leader for Alltel Wireless.