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iPhone 4S boasts a 96% satisfaction rate among owners

Posted: , by Charlene S.

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iPhone 4S boasts a 96% satisfaction rate among owners
Apparently the iPhone 4S is the best iPhone yet, according to its adopters. ChangeWave Research released a report on a recent customer satisfaction survey today that shows 77% of respondents said they were “very satisfied” and 19% said they are “somewhat satisfied” with their iPhone 4S. The combined 96% satisfaction rate of the iPhone 4S is the highest iPhone approval rating to date.

iPhone 4S owners were also asked what features they liked best. Siri took the top spot, followed by ‘ease of use’, and the 8-megapixel camera. Since nothing is perfect, owners were also asked what they disliked the most about their iPhone 4S. The number one complaint was that the battery life is too short, closely followed by the lack of 4G capabilities.

When looking deeper into owner’s experiences with reduced battery life, only 8% said it was a ‘very big problem’ and 20% said it was ‘somewhat of a problem.’ It is worth noting, however, that this survey was taken before the iOS 5 update that addresses battery life issues.

As far as dropped calls are concerned, iPhone 4S owners are reporting a 2.5% dropped call rate in comparison to the 5.2% rate that was reported by iPhone 4 owners last year. Overall this improvement to dropped calls is primarily because of the addition of Verizon customers. The AT&T dropped call rate for the iPhone 4S is 4.1%, which the same device on Verizon only has a 1.3% drop rate.

source: ChangeWave Research via TUAW


138 Comments
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posted on 01 Dec 2011, 12:46 8

1. iamcc (Posts: 1319; Member since: 07 Oct 2011)


Impressive!

posted on 01 Dec 2011, 12:48 4

2. SlimSoulja86 (Posts: 642; Member since: 03 Nov 2011)


Rub it in iPhoneArena (iPhone 4 user here)

posted on 01 Dec 2011, 13:48 9

21. Joshing4fun (Posts: 1052; Member since: 13 Aug 2010)


I don't like the iPhone but seriously... Phonearena is just reporting the facts. It's not like they made they survey fixed the results to their desires.

posted on 02 Dec 2011, 16:24

135. PotDragon (banned) (Posts: 214; Member since: 22 Jul 2011)


Yeah...wake up Josh. They are not "reporting" anything; they are merely REPEATING some baseless crap posted by TUAW. If you don't know how biased TUAW is, then you are not paying attention.

posted on 01 Dec 2011, 12:48 7

3. mozes316 (Posts: 142; Member since: 30 Sep 2011)


lol Thats pretty damn good...

posted on 01 Dec 2011, 12:56 8

4. ilia1986 (unregistered)


So, 96% of those who bought the iPhone 4S, apparently never heard of Android.

Typical.

posted on 01 Dec 2011, 14:24 8

38. tacohunter (Posts: 408; Member since: 06 Nov 2011)


That's exactly what this article says. (couph, sarcastic)
Those people never heard of Android. (couph)

posted on 01 Dec 2011, 15:43 1

55. ayephoner (Posts: 837; Member since: 09 Jun 2009)


couph? seriously?

phonearena should make you take a literacy test before you can post in the comments.

posted on 01 Dec 2011, 16:30

78. darkkjedii (Posts: 12397; Member since: 05 Feb 2011)


Lol exactly. How bout couf lmao.

posted on 01 Dec 2011, 15:05 12

47. biophone (Posts: 1896; Member since: 15 Jun 2011)


Don't be jelly that other people are happy with their phones. Just because there are others phones that are good doesn't mean people with the iPhone can't enjoy their phone. You are the one who is comparing them.

posted on 01 Dec 2011, 16:29

77. Jasonhunterx (Posts: 110; Member since: 20 Jul 2011)


No 96% don't drop there phones or hold phone tight or watch movies /videos or like choices or having up to date tech

posted on 01 Dec 2011, 16:33 4

79. geedup (banned) (Posts: 74; Member since: 01 Dec 2011)


Troll all you want, but no droid phone comes close to this

posted on 01 Dec 2011, 12:57 11

5. sgogeta4 (Posts: 392; Member since: 02 Feb 2011)


Not surprising since most consumers are not that tech savvy and iOS is pretty simple. After using both, I recommended iOS for my parents but I prefer Android because of the amount of choices since 3.5" is too small for me and I like the different customizable Android interfaces/ROMs better.

posted on 01 Dec 2011, 13:17 7

11. Muhannad (Posts: 455; Member since: 20 Sep 2011)


I've been recommending the Galaxy S II or DROID Razr to my parents but they like the iPhone simply because the display is more resolute.

posted on 01 Dec 2011, 13:28 3

14. jamrockjones (Posts: 345; Member since: 26 Oct 2011)


Not any more! Both the HTC Rezound and the LG Nitro HD has tighter pixel density than the iPhone, bout time considering all these other manufacturers were making Apple's screens to begin with!

posted on 01 Dec 2011, 13:02 4

6. Whateverman (Posts: 3231; Member since: 17 May 2009)


I love that new commercial where 6 people escaped a sinking boat all with their iPhones in hand. The 5 AT&T customers realized they had no signal and hatched a plan to survive, meanwhile the one VZW is on the phone with the Coastgaurd getting help. Now that was a good commercial!

posted on 01 Dec 2011, 17:02

85. stealthd (Posts: 975; Member since: 12 Jun 2011)


The whole time I was wondering how any of them kept their phones from being submerged :/

posted on 01 Dec 2011, 13:03 14

7. c.hack (Posts: 519; Member since: 09 Dec 2009)


After using Android for 2 years and putting up with unstable and buggy phones (Dx, DX2, DInc2), delayed OS upgrades, cheap hardware, poor quality screens and crappy apps I switched to the 4S and am very happy. The only improvement would be a 4" screen - but the 3.5" screen is so easy to use one handed it is nice.

Those who buy Android typically don't know how buggy and unreliable it is and eventually switch to an iPhone.

posted on 01 Dec 2011, 13:16 2

10. iamcc (Posts: 1319; Member since: 07 Oct 2011)


You are a funny man, I like you!

posted on 01 Dec 2011, 19:01 4

90. Dmann (Posts: 165; Member since: 17 Oct 2011)


@c.hack

After I had my iPhone 2g I got tired of the iOS closed system and the lack of customization.

Perhaps the main difference between iOS users and Android users is while iPhone users see their phone as a great tool, Android users see it as an extension of themselves or their personalities. I can spend literally hours customizing my phone and I love it.

And the ones called "sheep" maybe see the brand itself as an extension of their personalities. Hence the success on Apple's "I'm cool" ads.
To each his own.

posted on 01 Dec 2011, 20:41 3

97. Whateverman (Posts: 3231; Member since: 17 May 2009)


Very well said! +1

posted on 01 Dec 2011, 23:15 1

117. geedup (banned) (Posts: 74; Member since: 01 Dec 2011)


I would hope people's personalities aren't wrapped up in their phone. That would be pretty silly. You spend hours customizing your phone? Don't you have anything better to do?

posted on 02 Dec 2011, 00:06 2

125. Dmann (Posts: 165; Member since: 17 Oct 2011)


It's the same philosophy behind decorating a house. You try to make as beautiful as possible while maintaining your tastes (android). Or you could hire someone to just make it look good (apple).

And do something better with my time? You are (like me) reading comments on a tech blog and commenting on other people's posts!

We do what we like.

posted on 01 Dec 2011, 13:31 1

15. jamrockjones (Posts: 345; Member since: 26 Oct 2011)


iPhone's software is much more simple than Androids putting less strain on the hardware, it may seem smooth but if all Google had to worry about was how smooth it's app drawer moved, it would be pretty smooth too. Besides, higher end Android move quite flawlessly!

posted on 01 Dec 2011, 13:58 10

24. c.hack (Posts: 519; Member since: 09 Dec 2009)


No, the iPhone's hardware and software are well designed and integrated to work together. Android has layer upon layer (Dalvik, the OS from Google, custom ROM from the phone manufacturer, crapware from the carrier). All those disjointed layers slow the phone and make it unstable, and delay upgrades.

posted on 01 Dec 2011, 14:03 2

29. iamcc (Posts: 1319; Member since: 07 Oct 2011)


If you say so...

posted on 01 Dec 2011, 16:11 3

62. geedup (banned) (Posts: 74; Member since: 01 Dec 2011)


iPhone 96% satisfaction rating says so

posted on 01 Dec 2011, 16:15

66. iamcc (Posts: 1319; Member since: 07 Oct 2011)


The iPhone 96% satisfaction rating says that 96% of iPhone owners are satisfied.

The iPhone 96% satisfaction rating does not say that Android phones are "unstable" or that they have "delayed upgrades".

Thank you, come again!

posted on 01 Dec 2011, 16:34 3

80. geedup (banned) (Posts: 74; Member since: 01 Dec 2011)


Then why do iPhone users have better satisfaction ratings in every single survey?

posted on 01 Dec 2011, 16:37

81. iamcc (Posts: 1319; Member since: 07 Oct 2011)


Because they are satisfied? I don't understand how an iPhone satisfaction survey has anything at all to do with Android.

That's like saying that because people like their BMW, Mercedes must make crappy cars.

Maybe some people like BMW, and some people like Mercedes. It's not impossible.

posted on 01 Dec 2011, 16:48 2

83. geedup (banned) (Posts: 74; Member since: 01 Dec 2011)


Read my post THEY HAVE HIGHER SATISFACTION ratings then android. That means people like iPhones better than android phones.

posted on 01 Dec 2011, 19:13

91. Dmann (Posts: 165; Member since: 17 Oct 2011)


Ok, calm down, sir.

I believe that 2 things happens on Android.

1 - Us, tech savvys, are much much more critical with eletronics we buy.
For instance, when an audiophile buys a headphone he analyses everything on it since the depth of bass to the brightness of the highs. While a common person just listens to it and says, it's great!!

2 - Those that buy the cheapest Androids only for the price, sees an iPhone, for example, and expects it to perform equally. And the quality of the cheapest Androids is not the same, of course.

To compare it to cars, if you say the iPhone is a BMW, you can say that the GSII is the Mercedes.
But while Android can be the Mercedes it also can be a Honda or a Ford. It is obvious that the popular cheaper cars don't have the same satisfaction as the Mercedes.

posted on 01 Dec 2011, 23:16 3

119. geedup (banned) (Posts: 74; Member since: 01 Dec 2011)


even high end android phones have lower satisfaction ratings than iPhones. They're quite a bit lower.

posted on 02 Dec 2011, 00:11 1

126. Dmann (Posts: 165; Member since: 17 Oct 2011)


If you could show me the satisfaction ratings on gsII, I'd consider your argument.
And IMHO, a big part of the iPhone satisfaction is because of Branding.

posted on 02 Dec 2011, 13:22

134. Paden (Posts: 262; Member since: 07 Jul 2011)


You're right. The brand makes every single Apple product a success.

http://www.oobject.com/category/12-failed-apple-products/

Even if it was branding, then, what? Branding has to get its value some how. It isn't purely marketing. Apple designs products around people. They don't make products for the 4% of tech savvy people that want to tinker with their phones. They make it for the other 96%.

Furthermore, if you want to get into it, iPhone can be customized through jailbreaking, but it turns out nobody wants to do it (less than 15%, I think I read some where..?).

I have a PC. I have all Apple iOS devices. I do my tinkering on my computer, not on my portable communication devices. I need stability in a phone, not an experiment.

posted on 01 Dec 2011, 14:59 2

46. dirtydirty00 (Posts: 260; Member since: 21 Jan 2011)


actually all those 'bugs' u speak of are probably just the force closes you get when using an app. little do you know it also happens on the iphone. probably more often. its just they dont tell you that there was a force close. they just try to sweep it under the carpet. so next time u are in an app and all of a sudden it just vanishes, close your eyes and imagine a 'force close' message.

posted on 02 Dec 2011, 09:23

131. jacko (unregistered)


my ipod touch did that yesterday

posted on 01 Dec 2011, 15:40 2

53. networkdood (Posts: 6310; Member since: 31 Mar 2010)


Seriously, I have 2 Android phones with Gingerbread OS on them, and they have no bugs. Just use a can of RAID.

The wife has iphone 4S and Siri sucks.

posted on 01 Dec 2011, 16:12 3

63. geedup (banned) (Posts: 74; Member since: 01 Dec 2011)


Siri is the number one reason iPhone users love their phone, but I guess we should trust you and not this survey. Everyone knows android is buggy.

posted on 01 Dec 2011, 16:16

67. iamcc (Posts: 1319; Member since: 07 Oct 2011)


Oh, thanks for adding those delicious facts to the conversation.

posted on 01 Dec 2011, 17:04 1

86. stealthd (Posts: 975; Member since: 12 Jun 2011)


Yeah, just like the comment he was replying to.

posted on 01 Dec 2011, 13:10 3

8. taz89 (Posts: 2014; Member since: 03 May 2011)


Use a galaxy s2 and you will have no problems with Android....not all android are the same so if 1 android phone is bad it does not mean the rest are...gs2 did not get reviews as one of the best or if not the best smartphone for being buggy and unreliable.

posted on 01 Dec 2011, 13:12 1

9. aztaxia12295 (Posts: 266; Member since: 22 Nov 2009)


Stop posting this jeez. I don't see u guys posting about satisfaction rates about android phones. Jeez.

posted on 01 Dec 2011, 13:17 2

12. iamcc (Posts: 1319; Member since: 07 Oct 2011)


There is a major difference though... It's easy to put articles up about iPhone sales numbers/satisfaction rates when there is only ONE model.

With Android that would be a very difficult thing to total up...


PS. Obviously there are several iPhone models but you know what I mean...

posted on 01 Dec 2011, 22:37 1

111. gallitoking (Posts: 4690; Member since: 17 May 2011)


so then why brag about android having market share when there are a gazillion Android phones out there... you keep your market share and the 500.000 daily activation,, Apple users will be the most satisfied... so ...

posted on 01 Dec 2011, 13:59 8

25. c.hack (Posts: 519; Member since: 09 Dec 2009)


That's because Android enjoys 40% return rates on their phones. Not something the Droid Trolls want to talk about.

posted on 01 Dec 2011, 14:04 1

30. iamcc (Posts: 1319; Member since: 07 Oct 2011)


Again, there are so many different Android models that doesn't say much. They very well could be returning one model to buy another... that's not even an option with the iPhone.

It's apples to oranges...

posted on 01 Dec 2011, 14:10 1

35. iamcc (Posts: 1319; Member since: 07 Oct 2011)


Thumbs me down because you have nothing to say, it's the truth.

I just returned a Bionic last month to wait for the Nexus.

posted on 01 Dec 2011, 14:25 8

39. c.hack (Posts: 519; Member since: 09 Dec 2009)


May as well plan on returning the Nexus to get the next Month's phone

posted on 01 Dec 2011, 14:27 1

40. iamcc (Posts: 1319; Member since: 07 Oct 2011)


Yeah, innovation is a bitch huh!

Thank god the iPhone only comes out every 12-16 months, that way there's no hassle of newer better things.

posted on 01 Dec 2011, 19:15 1

92. Dmann (Posts: 165; Member since: 17 Oct 2011)


He can plan. Can you?

posted on 01 Dec 2011, 16:15 5

65. geedup (banned) (Posts: 74; Member since: 01 Dec 2011)


So you said iPhone is over priced. You on the other hand bought a thunderbolt for $200-$250 and less than 1 year later will buy a $300 nexus. Do the math on who's getting the better deal.

posted on 01 Dec 2011, 16:18

71. iamcc (Posts: 1319; Member since: 07 Oct 2011)


Well first of all, the iPhone is over priced and i'm done arguing about that.

Secondly, I am getting the better deal. Both my Thunderbolt and Nexus are and will be better phones than the iPhone (for what I use my phone for, and I came from an iPhone) and not only that, but I like new things.

So i'm getting the better deal! Keep posting I like you.

posted on 01 Dec 2011, 22:39 1

112. gallitoking (Posts: 4690; Member since: 17 May 2011)


that excuse is old... ok...

posted on 01 Dec 2011, 16:14 2

64. geedup (banned) (Posts: 74; Member since: 01 Dec 2011)


Maybe because android doesn't have high satisfaction rates

posted on 01 Dec 2011, 13:22 11

13. jlev83 (Posts: 1; Member since: 01 Dec 2011)


I'm an iPhone user since the iPhone 3G, 3GS, 4, and 4S and never had any problem with my phones. I work as a cell phone sales associate for a non iPhone carrying company and all the android phones we sale have problems with the OS. I don't want to start a fight or saying which OS is better than the other, however I think iOS is way more reliable and easy to use. I know because for "normal" users like most of our customers is a pain in the butt to work with Android OS, and nobody can say differently because I work in that field all day. Well, I just wanted to post something from my own experience.

posted on 01 Dec 2011, 13:37

17. jamrockjones (Posts: 345; Member since: 26 Oct 2011)


What company do you work for?

posted on 01 Dec 2011, 13:43 1

18. sgogeta4 (Posts: 392; Member since: 02 Feb 2011)


Too bad your experience doesn't mean crap.

posted on 01 Dec 2011, 13:59 10

26. c.hack (Posts: 519; Member since: 09 Dec 2009)


Let us know when you have something intelligent to say sgogeta

posted on 01 Dec 2011, 14:10 7

34. Penny (Posts: 1249; Member since: 04 Feb 2011)


Nice contribution to the discussion there, sgogeta.

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