iOS 6 leads to first-ever drop in device satisfaction
On Device has surveyed almost 16,000 customers and has found out that, while still quite satisfied with the user experience, users aren't as satisfied as they were when they received iOS 5. The biggest reason for this is said to be the new Maps application that Apple decided to include instead of its previous app which was powered by Google Maps.
All in all, though, it seems that users continue to be very satisfied by their iPhones, so Apple isn't expected to have any significant trouble selling its devices.
1. good2great (Posts: 1042; Member since: 22 Feb 2012)
lol... how do yall start off that satisfaction dropped with iOS 6 then end with users continue to be very satisfied... smh
32. ZEUS.the.thunder.god (unregistered)
true. I understand its a matter of choice and Ray has the right to choose whatever he wants but he should not be biased while presenting facts. the last line sounds very funny
42. E.N. (Posts: 2577; Member since: 25 Jan 2009)
A drop in satisfaction doesn't mean they hate their iPhones. Satisfaction of the iOS 6 dropped from 7.75 to 7.65. So although there was a drop, he's right in saying "it seems that users continue to be very satisfied by their iPhones". You guys are the one who's biased. You want everything to be bad news about iPhone even when it's not, and then get mad at the writer for not making it sound worse than it actually is
51. ZEUS.the.thunder.god (unregistered)
i guess you are the one who is mad. btw i am very sure if this news was related to samsung or android this article would have ended in a different way. just my opinion.
53. remixfa (Posts: 14255; Member since: 19 Dec 2008)
Not everyone has had a chance to experience apple maps yet. Give it time. lol.
7. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)
Because "they" only complain behind closed doors, usually a "closet" of sorts. When "they" are in public with "their" friends in front of the whole World (at that point "they" are out of the closet), "they" all put up a uniTed front, even if they can't find where they are all going on "their" new map.
38. zibbyzib2000 (Posts: 220; Member since: 18 Nov 2010)
Thank you using "their" instead of "they're" like most idiots that comment here on phonearena :P
57. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)
I think in the context of your statement you mean, 'unlike'.
59. zibbyzib2000 (Posts: 220; Member since: 18 Nov 2010)
I'm in between because you put to much emphasis on your great use of punctuation by using quotation marks. hehe
16. TheLibertine (Posts: 484; Member since: 15 Jan 2012)
The iPhone held the highest customer satisfaction by far on the market shortly before Samsung, so it sounds legit.
Well, the news is no surprise. I mean, u srsly Apple? If you dont have any ideas for iOS 6 features besides Siri upgrade, so let it be like it was...
27. SuperAndroidEvo (Posts: 4747; Member since: 15 Apr 2011)
How many times have I said that Apple customers are getting SICK of the same old same old iOS. Since 2007 iOS is identical & that has to bore people to DEATH.
Remember Nokia, & RIM. They were top dogs then people got bored with their OS. Then satisfaction went down, then they lost market share, & then they are now in REAL trouble.
At least Nokia is trying to come back with their Lumia's & innovating with their PureView tech, but STILL face a huge uphill battle. RIM is looking like they maybe gone like the dodo bird.
Apple looks to be following Nokia & RIM's proven formula on how to fall faster than a meteor. This is the first step in the downward spiral. I told you so.
NOT GOOD APPLE!!!!
31. muhsen (Posts: 278; Member since: 07 Jun 2012)
couldn't agree more, it always starts like this!
history always repeats itself
55. remixfa (Posts: 14255; Member since: 19 Dec 2008)
"apple users continue to be happy with their handsets".
Yea, the apple users that are left. Android has over 60% of the worldwide market by itself.. Apple has 16% and shrinking which means its more and more of the crazed taking up the numbers of apple sales, not normal people. The crazy will love it no matter what.
58. crankyd00d (Posts: 191; Member since: 17 Oct 2011)
Both my sisters jumped from Android to the new iPhone on release day, each with a 2yr contract of course. This afternoon they both said "This POS sucks, I thought it was good by what my friends say"
Me, with a huge and proud smile on my face "I told you. Your friends are not that smart" :)
50. biophone (Posts: 1900; Member since: 15 Jun 2011)
Huge leaps in logic. People are disatsified with new maps therefore satisfaction goes slightly down. Therefore people are bored with the ios interface as a whole and apple will become irrelevant with phones. Come on man apple is fine and will continue to be fine. This year was about the hardware next year is software. As ios 5 was a huge leap ios 7 will be too.
2. wendygarett (unregistered)
"All in all, though, it seems that users continue to be very satisfied by their iPhones, so Apple isn't expected to have any significant trouble selling its devices."
I'm totally agree with you ray!!! :D
10. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)
Apple is not topping expected benchmarks. For example, analysts had expected Apple to sell 8 million iP5s on opening weekend. Instead, something like 5 to 6 million are sold. Whatever the reason for missing the bar, the dogs aren't liking Apples dog food as much this time around.
43. E.N. (Posts: 2577; Member since: 25 Jan 2009)
They sold out of handsets..... An analyst expected them to sell 8 million because Apple sold double the amount of preorders as the 4S, and since the iPhone 4S sold 4 million total open week they expected Apple to sell double of that too. But the analyst stupidly didn't take into consideration that although demand may have doubled its not easy to double production from 4 million to 8 million.
45. justaphone (Posts: 6; Member since: 19 Aug 2012)
...I was just going to say the same thing E.N.
46. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)
And yet, if Apple did not have 8 million iP5s on hand to sell, they didn't try to reset expectations? Puhlease. Apple would have sold the 8 million handsets if buyers had shown up to buy them.
54. remixfa (Posts: 14255; Member since: 19 Dec 2008)
Why not, Samsung had 9 million preorders before they even went on sale and sold over 10 million by opening weekend.
Analists also said they overshot projections based on previous sales, not on current trends.
20. PhenomFaz (Posts: 1201; Member since: 26 Sep 2012)
Yeah its not having 'much trouble' for now but how long is the run going to last?
This is exactly what happens when you treat your customers like a certain mindless farm animal :)
3. SlimSoulja86 (Posts: 651; Member since: 03 Nov 2011)
Pride got the better of Apple, wonder if they gonn tell us next year that we were still satisfied with iOS6 during their keynote.
5. SlimSoulja86 (Posts: 651; Member since: 03 Nov 2011)
Ok let's all be honest here. Apple fan will always be satisfied irrespective of what service or product they receive. Cos it all boils down to brand loyalty. Everyone who Q'ed on the line to get iPhone 5 and found a chip or scratch at the back of their iPhone will till mark "highly satisfied". Don't like the iMap on my fone but I still like Apple. We rather find alternative than go to apple and ask them fix their products, and we always eccept whatever they give us. If Apple sells us iPhone 3GS and call it iPhone 5S, people will go buy it and claim it is way faster and better than the iPhone 5.
And Apple wi
56. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)
haha agree, but actually i predict them re-releasing the first iphone and calling it the ''iphone retro'' .......apple fans wont think twice about buying it either which is just sad
13. hltechie (unregistered)
Seems that way
8. twens (Posts: 855; Member since: 25 Feb 2012)
Am glad that iPhone 5 is better than the 4s cos that's all it's gonna be. iPhone's will always be better than older iPhones but not other smartphones. Soon isheeps will wake up from their slumber.
22. PhenomFaz (Posts: 1201; Member since: 26 Sep 2012)
I did a short analysis on the post of iP5 vs iP4S....the older version is better
29. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)
I did a short analysis of iOS v. 6 vs. 5 - 5 is better. :-)
11. hltechie (unregistered)
Apple seriously dropped the ball with this iOS 6 update. The only thing I like is the Do Not Disturb option, the lack of Google maps is horrible. On top of that most of my apps are crashing now or will not run... wtf... I think I'll just switch back to Android soon if Apple doesn't fix this.
12. Kronic (banned) (Posts: 321; Member since: 11 Sep 2012)
iOS 6 > jelly bean > WP8 > rim bulls**t
21. leftheodo (Posts: 81; Member since: 21 Oct 2011)
iOS 6 > Jelly Bean???? LOL! Even Android 1.5 had more features ( and better maps ;p ) than iOS 6. JB is just in another dimension. Get over it.
25. androiddownsouth (Posts: 598; Member since: 02 May 2012)
Um yeah no, I don't think so, and the world smartphone marketshare doesn't think so either.
Probably more like Jelly Bean>WP8>iOS6>everyone else.
14. shuaibhere (Posts: 1962; Member since: 07 Jul 2012)
Once phonearena said that ios 6 goin top be the successful update and then jb and then wp 8.......
But now it's actually vice versa.....first comes wp8(but still not confirm what ms gonna deliver) then jb then ios 6.....
Actually am android fan but still have to accept that wp 8 is great update....but still wp can't reach heights of android......
15. adelta90 (Posts: 63; Member since: 14 Sep 2012)
Too bad apple released it before it was ready
Dont think the've done that before, hence the drop in satisfaction
17. ilia1986 (unregistered)
Finally - people start seeing the truth. :)
18. PhenomFaz (Posts: 1201; Member since: 26 Sep 2012)
And so it begins....
Party hats anyone?
19. animeware (Posts: 22; Member since: 14 May 2012)
I heard rumor that the maps are all mest up on IOS6 this is including on the Iphone 5 device as well.....
23. Aeires (unregistered)
And AAPL has been dropping ever since the problems started showing up. Looks like Apple needs the iPad Mini to save the day.
24. Hallucinator (Posts: 344; Member since: 24 May 2010)
My drop in satisfaction began with ios4. I had hopes it would continue to grow in mor of a osX sort of way. I was obviously wrong. When iOS 5 came out I was quite unimpressed and now iOS 6 for me is nothing but a backwards movement. I held on to my upgrade for the iPhone 5 but have made the decision to wait for the note 2. The IPhone is still great for some, just no longer myself.
26. McLTE (Posts: 774; Member since: 18 Oct 2011)
I believe that this is what Apple is going to start seeing more and more of.. people finally starting to become unsatisfied enough to start speaking from their wallets.
Great Post Hallucinator.
30. twens (Posts: 855; Member since: 25 Feb 2012)
Who ever compares io6 to jelly bean needs to visit the rehab. Jelly beanis just magical like its name. Have you tried it? If not don't compare it to the crappy IOS
48. justaphone (Posts: 6; Member since: 19 Aug 2012)
I don't think I've ever seen a serious argument for an android user where they used the term "magical" to describe its strengths :)
Would that be an android faux pas?
41. iGREGG (Posts: 66; Member since: 18 Sep 2012)
iOS 6 was a kool update... but it could have been better... the Apple Map is the biggest concern with the software update... the new features that have been added are awesome and the new intergration is KICK ASS...however there should of been better....
bieng that i am on #TeamIphone i am dealing with these changes HANDs-ON so i can understand Y people may have issuses with iOS6