Yap says Americans hate voicemail
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Americans spend one billion hours per year managing their voicemail. The study found that cellular users are overwhelmingly annoyed with the process. Thirty-eight percent of respondents noted long and rambling messages as their primary complaint. We all have that family member or friend that leaves long-winded speeches in our voicemail. But we have to listen to the whole thing to make sure there wasn't something important at the end.
Another 15% cited the touch-tone menus as their primary complaint. Luckily for many, visual voicemail eliminates this part of the process. Thirteen percent complained that they had to grab paper and a pencil to write down the message, 12% complained that they felt obligated to call the person back, and 10% complained that they couldn't listen to messages in meetings or noisy environments.
We have to agree. Voicemail is a great means of communicating personal messages, but brief notes and long point-by-point ideas are much more effectively done over SMS or email. Particularly as more Americans adopt smartphones, we should feel more comfortable simply emailing each other.
source: cellular-news via Textually
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3 Comments
2. WilliamC (unregistered) posted on 07 Dec 2010, 18:05 0 0
Do you have something called voice sms? It lets you record a voice message and send it to an sms capable cellphone without talking to the person. Sprint has this service on some of their phones and Nextel has the say a command feature. It is real easy to use on a Nextel phone with the say a command feature. You can also say, send text Mary and then start typing and then hit send. That's it. I use it all the time. I don't have any problems at all. I made a mistake and used say a command to send a voice message to my mom. I accidentally sent it to her home phone. Sprint somehow converted my text message to a voice message and rang her home phone. It read my text back to my mom and asked her if she wanted to respond by pressing a corresponding key. She did and Sprint sent her response back to me in a voice message. Hey Sprint? Thanks for doing that..because you didn't have to do that. You could have sent a failed message code. This is why I like Sprint!!!
3. WilliamC (unregistered) posted on 07 Dec 2010, 18:08 0 0
I forgot one more thing. I also sent a voice message to her home phone before the text message incident and Sprint converted that into a voice message that she could respond too. I don't know how Sprint did it. But It worked in both instances!!!
