Xperia Z1 frame bending for no reason, claim users
0. phoneArena 14 Jan 2014, 08:07 posted on
Sony might be getting into the business of bendable smartphones before Samsung or LG, it seems, as a bunch of users are reporting that the metal frame of the flagship Xperia Z1 handset has allegedly bent for no reason, leaving their phone in the state that can be observed in the pictures below...
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1. ArtSim98 (Posts: 3535; Member since: 21 Dec 2012)
So they claim it just suddenly bends while it's sitting on the table? Hmmmm OK...
19. ArtSim98 (Posts: 3535; Member since: 21 Dec 2012)
Snapdragon 800 doesn't heat up enough to melt aluminium. Or to just make it soft enough to bend "for no reason".
18. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)
News flash - Sony is found to be using liquid metal in the frame of its flagship smartphone! Apple and MIT file suit for patent infringement.
22. haney.alsaaidy (Posts: 18; Member since: 29 Jan 2013)
Probably This is because the expansion in one side of the phone
25. buccob (Posts: 2525; Member since: 19 Jun 2012)
Another reason to go for the Compact model instead of the big framed one....
Compact with have a better structure specially for being thicker...
28. ihavenoname (Posts: 1693; Member since: 18 Aug 2013)
Agreed. That bending looks horrible. Really waiting for Compact.
33. InspectorGadget80 (unregistered)
Or they claim thinking they are trying to bend the phone trying to look like the G Flex. I have my Z1 since OCT no problems here.
35. JerryTime (Posts: 468; Member since: 09 Nov 2013)
I KNEW Sony was selling that magic self bending metal. That's why I ordered a Z1S yesterday.
6. joaolx (Posts: 364; Member since: 16 Aug 2011)
Ahaha I thought people wanted a phone lig the LG G flex or galaxy round xD
20. xperiaDROID (banned) (Posts: 5629; Member since: 08 Mar 2013)
Experience the best of flexibility on a Sony smartphone.
4. Duketytz (Posts: 534; Member since: 28 Nov 2013)
I wondered who paid them to comment that their phones bend on their own on the table... Just out to ruin Sony's name
37. Sauce (unregistered)
The same people who keep trying to ruin Apples name lol xD
12. Just.Saying (Posts: 132; Member since: 04 Apr 2013)
They water and dust resistant, But not B#t resistant yet.
Hmmmmmm, Better patent this idea
7. adjou (Posts: 103; Member since: 06 Jul 2010)
Wait, let me get this right.
So they prolly sat on the phone which was in their back pocket to make it bend, so they decided to blame the manufacturer for making a phone that bends on its own...
8. __0__ (banned) (Posts: 242; Member since: 07 Jan 2014)
But if you sit on it , the glass would probably crack
9. __0__ (banned) (Posts: 242; Member since: 07 Jan 2014)
Then again , aluminum phones aren't very durable ! Plastic FTW ! All my devices except my now broken iPod touch 4G are plastic
24. Doakie (Posts: 1900; Member since: 06 May 2009)
Are you new to the idea that aluminum dings and dents way easier than polycarbonate? My HTC One got a pit in the aluminum while inside of a Seidio Surface case from a tiny piece of sand getting caught inside the case. Needless to say screw aluminum, I'll stick with polycarbonate.
13. PunyPoop (Posts: 752; Member since: 18 Jan 2013)
from Xperia blog's comments
kevinlow • 14 hours ago
(I am an engineer)
To debunk the heat argument: We can rule out heat and heat alone as the cause, because heat cannot permanently deform aluminium as long as it stays below melting point. Yes, below melting point things still deform, but they bounce back after the heat is removed, like the spring in your thermostat needle. Heating aluminium enough so that it is bendable by smaller forces than usual is also ruled out, because the amount of heat needed to do this is at the level of a blowtorch. The fact that the phone still works, and the undamaged plastic bits in the areas where the aluminium is bent show that this level of heat was not reached. So we can conclusively say that a force, not temperature, caused this deformation (forces can be external or internal).
The only source of large internal forces in a smartphone that I am aware of is from failed Lithium ion batteries expanding. The pictures supplied clearly show that this is not the case, since there is no evidence of the phone bulging in the area where the battery is installed.
This only leaves me to conclude that the most likely cause of the damage is from external forces, the sources of which I leave to your imagination.
32. deeson22 (Posts: 4; Member since: 06 Jan 2014)
Ah,? It does not take a blow torch to melt Aluminum,Aluminum will turn to liquid Aluminum at 1350* Degrees,And it depends on the Alloys in the Aluminum as to weather it will bend and stay with a certain amount of heat,(5052) Aluminum will bend with low heat,(6061) Aluminum will not bend with low heat,(6061) Will Break before it bends Because of the Greater amount of Titanium,Silica,and Magnisium,So unless you know the exact Grade of Aluminum that is used to build the Frame of the device you cannot determine the tinsile strenght,bending point,and breaking point....
38. shahrooz (Posts: 721; Member since: 17 Sep 2013)
As far as I remember from "strength of materials" course, materials can have internal stress due to bad cooling in the first place. It may be the cause. It is not my field of study, just suggesting.
14. kalalemuhammad (Posts: 11; Member since: 14 Jan 2014)
I owned an xperia z and it really bended suddenly on me and the glass cracked. I am now using HTC One and nexus 4.
15. kalalemuhammad (Posts: 11; Member since: 14 Jan 2014)
By the way I am from Nigeria where I can't claim Sony warranty.
16. aranauser (Posts: 58; Member since: 07 Jan 2014)
the same problem was reported by even xperia z users
17. xperiaDROID (banned) (Posts: 5629; Member since: 08 Mar 2013)
So, they claim that their Z1 suddenly bends itself automatically when it's sitting on the table? :P
21. Smokin (Posts: 120; Member since: 10 Oct 2013)
WOW! THIS IS MAGIC!!
Their owner must have been high or drunk. Or paid by Samsung. lulz
23. PorkyBurger (Posts: 585; Member since: 18 May 2013)
Atleast, they don't need to buy Galaxy Round or G Flex anymore.
26. rockindeepak (Posts: 1; Member since: 28 Mar 2013)
May be the phone is from Australia..The heat is insane.
29. mitchger (Posts: 1; Member since: 14 Jan 2014)
Oh yeah sure. First of all there's no such thing as charging the z1 wirelessly and secondly I'd confidentiality bet it's a fatty keeping the z1 in the wrong pocket.
30. Astoni (Posts: 649; Member since: 28 Sep 2013)
Just checked mine, nope no bending. but it's aluminium so it might :p. i hope they replace mine if so..
31. zunaidahmed (Posts: 703; Member since: 24 Dec 2011)
Guess phone bending is not apple patented yet, or they are gonna sue them because they patented 'bending' phones, haha
34. EclipseGSX (Posts: 1717; Member since: 18 Oct 2011)
It's a feature guys! It has a sensor that detects a table then bends for a better viewing angle
36. anleoflippy (Posts: 595; Member since: 03 Jan 2013)
I just checked mine that I bought last November and it's still fine.
Must be some defective devices.
Come on, not all units are perfect. Other brands also have defective units.
39. Ronny666 (Posts: 111; Member since: 08 Jun 2013)
I think the user wanted to test to see if it is bend proof but got screwed. Just embarrassed Sony..
41. Atlas (Posts: 158; Member since: 15 Apr 2012)
Maybe they have the phone in their back pocket and are not smart enough not to take it out when sitting down.
42. John2014 (Posts: 43; Member since: 14 Jan 2014)
Plastic part melt before bend the aluminium body. Maybe inside the phone is massy!
SONY got a lot of damage because of this. Many people believe this silly information.
44. deeson22 (Posts: 4; Member since: 06 Jan 2014)
All it is, is, somebody putting it in their back pocket and forgetting about it, then they sit down and bend it and then says, "oh, it has to be Sony's fault, poor build quality, that device internally is not getting to 1350 degrees and that's what it takes to melt Aluminum, for that phone to get to the temp. Of melting, it would be glowing Red and it would burn anything it touches, so no it is not doing it by itself, it has to be done with human hands, not a Sony defect,Thanks,,,,
45. Tsepz_GP (Posts: 985; Member since: 12 Apr 2012)
Waterproof, dust proof with a metal frame, yet it bends for no reason, so much for good build quality, lol.
46. shadowwalker (Posts: 5; Member since: 21 Dec 2013)
that's is just like wining the lottery a phone that bends on it self . just unbeleivable
47. XCoder8 (Posts: 1; Member since: 17 Dec 2013)
Got mine since november and I had exposed this to temps less than 0 deg C and 47 deg C and nope, no bending at all. I make use of the dock charger since I got this phone and nope, no bending at all.
48. ananya22 (Posts: 93; Member since: 23 Apr 2012)
i have an xperia z1 and have been using it for around 2 months and it has developed a slight bend by itself! this is a real issue and i'm sure there will be more cases soon as its not fake news. lets see what the sony centre people will say when i go there tomorrow. i'll post here if i manage to get it replaced
49. rueleonheart (Posts: 20; Member since: 24 Feb 2014)
No it's not the back pocket, its the side pocket of your jeans. If you sit and the phone is in your side pocket, it will press against the curve of your legs and the metal frame will bend. When you take it out your pocket, you wont immediately see the defect, not until you place it on a table.
50. septronic (Posts: 2; Member since: 13 Oct 2014)
It has happened to me as well. Sony has been so bad in dealing with the problem. They asked me to send the phone in, but my phone is used every day, and I cannot just send my phone in. They need to sort this out. The following is the transcript of my chat with a sony representative:
ou have now been connected to an agent.
Jonny: Hi sepandat, thank you for contacting Sony Xperia UK Chat Support. My name is Jonathan, please could I take your full name and email address?
sepandat: Hi, my name is ''''Removed"", and my email address is """Removed"
sepandat: I realised today that my phone is bent
Jonny: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on?
sepandat: It's a Sony Xperia Z1, within its first year warranty, and I would like to get it sorted
sepandat: it's on Orange (EE)
Jonny: Okay, would you like me to provide you with details on how to send your phone for repair?
sepandat: Do you need the IMEI?
Jonny: Yes we will
Jonny: Thank you. I’d recommend you keep a copy of this IMEI number for your own reference.
Jonny: To book your handset in for repair please visit the following link:
Jonny: """"Link removed
Jonny: You will then be asked to either login with or create a Sony Mobile account. If you do not already have an account you can create one alternatively you can sign in via Facebook or using Google+.
sepandat: of course
Jonny: Once your account has been created select Repair your device and you will be guided through the repair process.
Jonny: Please ensure you read through all of the information which is provided as you go through this online.
Jonny: I hope this information has been helpful to you. Is there anything else I can help you with in the mean time?
sepandat: ok can we do it together, as I'm not very good at these things
sepandat: so I'm at the page, and chose to login with my google +
Jonny: We'd suggest opening a new chat if you did struggle with this. We wouldn't be able to keep a chat open for the duration of a booking. Sorry Sepandat.
sepandat: of course, I am there but I can't arrange for a repait
Jonny: Can you go into more detail?
sepandat: well I booked the repair, but it just says that the order is submitted. It doesn't tell me what to do
sepandat: can you see my repair order?
Jonny: You should have an email now. please check your Inbox.
sepandat: yes I did. but I need to use my phone. I cannot be without a phone
sepandat: it says I need to send it in.
sepandat: I cannot send it in. It's within its warranty period so I don't see why I have to send it in.
sepandat: Do you have a store in london so that I can take my device in?
sepandat: I need to be able to use my phone
Jonny: We wouldn't be able to offer you any other service as we don't have any stores
Jonny: You could maybe get a loan phone from your po
51. septronic (Posts: 2; Member since: 13 Oct 2014)
The full transcript cannot be uploaded, but if anyone can help, I will be happy to provide the full details.
52. Penno (Posts: 1; Member since: 13 Nov 2014)
I too have a bent Sony Xperia Z1 Compact. I took my phone in the pool and it got water damage. I had no idea that the phone was bent and if I was aware that they are so susceptible to bending I would never have purchased it in the first place. Furthermore the customer service has been the worst customer service I have ever known. I sent my phone in on the 28th August and only heard back today from the escalation team.
I am going to take legal advice to recovering my costs.
53. billybremner04 (Posts: 1; Member since: 15 Jun 2015)
I bought this phone and it really did bend on its own. I sent it back and they charged me $150 to replace it. They were insisting I had bent it myself and didn't mention it could possibly be their faulty product. True. I don't care about bashing Sony but if they have a faulty product and don't take responsibility, they will bash themselves.