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  • “We’re the ones getting the calls from customers.” - BB CEO John Chen retaliates against another “ditch your BlackBerry” offer

“We’re the ones getting the calls from customers.” - BB CEO John Chen retaliates against another “ditch your BlackBerry” offer

Posted: , by Luis D.


“We’re the ones getting the calls from customers.” - BB CEO John Chen retaliates against another “ditch your BlackBerry” offer

Since taking the rudder at BlackBerry last year, John Chen has established himself as a confident, outspoken leader with strict character. He is chiefly seen boasting about BBM, plotting strategies, unveiling new phones, and arguing with other CEOs who publicly depreciate the company with their practices - intentionally or not. So far, his forthright delivery hasn't failed to provoke a desired change.

Not long after he made T-Mobile amend its BB-undermining promotion, Chen once again stood up to secure his company's image. This time, it's Good Technology's good-lookin' CEO, Christy Wyatt, that grinds his gears. In January, the enterprise mobility firm began to offer free-with-a-catch migration to its software suite for BlackBerry Enterprise Server (BES) users. Now, we might be missing some of the finer details here, but the short recap is that, as BlackBerry's situation looked particularly bleak in the end of 2013, those customers felt that being tied to maintenance contracts for a "burning platform" wasn't in their best interest. Switching to another solution, however, would pile in the cost of early termination fees, in addition to that of the switch.

Christy Wyatt

Christy Wyatt

Another important reason, cited by Wyatt at MWC 2014, is BES's inability to manage devices other than legacy BlackBerry phones and tablets. This puzzled us quite a bit, as it's a false claim. BES10, which adds support for Android, iOS, and Windows Phone, was announced in early 2013, together with BB10, related phones, and RIM's name change to BlackBerry. Furthermore, at this year's MWC, the Canadian company introduced BES 12, which covers old and new devices of different platforms. What we're able to deduce so far is that Good Mobility's customers are still running BES5, which is an older, Berries-only solution. And only their IT execs know why they would opt for a wholly different solution over an upgrade to BES10.

Commenting on Good's migration offer, Mrs. Wyatt expressed good intentions towards serving customers without libeling BlackBerry - "This isn't about 'let's kick them when they're down'.", she said in an interview. Regardless, her reasoning, along with Good's promotion itself, pretty much came off as a "BlackBerry can't manage other devices, so have our software for free!" proposal. Good's promotion page for contact also claims that "Good provides the only secure mobility solution for iOS, Android and Windows Phone", which is yet another false claim, as we explained above.

Obviously, John Chen cannot let the competition get away with such behavior. Riding high on the announcements of its new phones and BES12, Chen seized the opportunity, and penned a rebuttal for a blog post, titled "Good is not Good Enough". “BlackBerry has provided multi-platform OS management for nearly 2 years now, so let’s put that to rest." - laconically proclaimed the CEO, before reaching for the salt-shaker. "Good Technology may talk about 5,000 customers but with 30,000 new BES10 servers installed in the past year alone, I’d argue that we’re the ones getting the calls from customers.”

John Chen also took a good swing at Good's pricing plan, which offers BES users to migrate for free - but only until June 30, after which a timed subscription contract comes into force. Meanwhile, BlackBerry gives its loyal customers free MDM perpetual licenses for BES10 via its EZPass program. “We’re fully transparent with our customers about what they get from us; our new pricing structure is crystal clear and most importantly, unlike other companies, when we say something is free, we mean that it’s free.” Good sport!

sources: "Good is not Good Enough" , "We're not 'trying' to bury BlackBerry" - Good Technology via BerryReview

  • Options

posted on 28 Feb 2014, 05:43 8

1. Diego! (Posts: 508; Member since: 15 Jun 2009)

After reading the article I get this translation: "B*tch, you don't mess with John Chen... mkay?" hahaha LOL xD
I really admire John Chen's guts. He goes all for it. Bravo!

posted on 28 Feb 2014, 05:57 6

4. xperiaDROID (banned) (Posts: 5629; Member since: 08 Mar 2013)

John Chen is one of the best CEOs.

posted on 28 Feb 2014, 07:14 5

6. alterecho (Posts: 1090; Member since: 23 Feb 2012)

Yeah, like the opposite of Elop. If only Nokia had a CEO like Chen.

posted on 28 Feb 2014, 15:38 1

17. downphoenix (Posts: 2372; Member since: 19 Jun 2010)

he's definitely a stronger, tougher CEO than Heins was. Heins wasn't bad, but Chen is definitely doing a better job.

posted on 28 Feb 2014, 19:47

18. verty (Posts: 112; Member since: 07 May 2012)

Pleazeeeeeee !!!!!!!Heins was bad and poor very poor!!!

posted on 28 Feb 2014, 05:45 3

2. fouadqr (Posts: 306; Member since: 21 Nov 2012)

Keep talking , BB IS DEAD

posted on 28 Feb 2014, 05:53 9

3. xperiaDROID (banned) (Posts: 5629; Member since: 08 Mar 2013)


posted on 28 Feb 2014, 07:49 3

8. lucid.brat (Posts: 98; Member since: 09 Sep 2013)

From last seven eight month i'm hearing and reading this that BB is dead,BB is dead....bt it is still going and that to with full confidence and not give up easily.so plz comment this they were really actually dead...atleast appreciate their guts

posted on 28 Feb 2014, 14:23 2

14. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)

@fouadqr, the only thing "dead" around here is your troll-ish talk of BlackBerry being dead. No one cares about the crap you spew. Begone troll.

posted on 28 Feb 2014, 19:49 1

19. verty (Posts: 112; Member since: 07 May 2012)

We might as well bury you beside it....3 feet deep and watch the hyenas feed off your carcass. Get a life man.....BB lives!!!!

posted on 02 Mar 2014, 13:11

27. apiskula (banned) (Posts: 578; Member since: 25 Jan 2013)

Yep nobody wants them anymore

posted on 28 Feb 2014, 06:56 5

5. snowgator (Posts: 3275; Member since: 19 Jan 2011)

Dare I ask...

Had this man been CEO for the last 2 years, how much farther along would BB be? I didn't think Thorsten Heins did a bad job mopping up the mess left him and I actually respect the job he did getting things ironed out, but this guy just seems like success just got let out of the bottle. Here is hoping, because the Mobile world is better with a competitive BB then without it.

posted on 28 Feb 2014, 09:11 4

9. corporateJP (Posts: 1719; Member since: 28 Nov 2009)

Truth be told.

It's good to have BB around, it's another choice.

Having Blackberry rebound, on their own, is going to be a leap, but it isn't impossible.

On the flip side of the coin, you get Motorola and Nokia, who were the two largest original inventors and innovators in this industry, about to be evaporated. Lenovo will whore out the Moto name on cheap entry-level devices (it's the Chinese M.O., sorry to say) while the Nokia name will more than likely die off on handsets (even if not, it won't be Nokia anymore). No matter how you spin it, Motorola and Nokia are no longer the original companies, no longer a U.S.company and Finland company respectively.

posted on 28 Feb 2014, 07:14

7. toink (unregistered)

BB is like someone on life support...technically dead.

posted on 28 Feb 2014, 09:31 4

10. DigitalJedi_X2 (banned) (Posts: 346; Member since: 30 Jan 2012)

So is your comment. Give it a rest troll. No one is listening.

posted on 28 Feb 2014, 14:26 2

15. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)

The only thing on life support, toink, is your brain. Nobody home.

posted on 28 Feb 2014, 19:51 1

20. verty (Posts: 112; Member since: 07 May 2012)

Dumb dumb dumb.....somepeoplejustcantthink!!!!!

posted on 28 Feb 2014, 20:09

23. toink (unregistered)

My comment is based on BBs current numbers. Not trolling.

posted on 28 Feb 2014, 20:17 1

24. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)

No, you're trolling. The current situation of BlackBerry is that the company is being turned around by John Chen and the new management team. Their stock is up. They have new and exciting products and services. You would do well to read up on this. Now begone, troll.

posted on 28 Feb 2014, 10:57

11. tenzin (Posts: 92; Member since: 20 Dec 2013)

Switched from android to BlackBerry 10 last year and do not regret at all. I never had so tuned and capable os I'm my hands before (wp android ios symbian bad wm) this new ceo is really right man

posted on 28 Feb 2014, 12:11 1

12. apiskula (banned) (Posts: 578; Member since: 25 Jan 2013)

This guy has no idea what he is talking about...Blackberry is dead

posted on 28 Feb 2014, 12:27 1

13. NewroticSlob (Posts: 43; Member since: 09 May 2013)

Still trolling apiskula? Still haven't tried a BB 10 phone, I bet. Yet, you seem to have no idea what you're talking about. I have heard a philosopher state something that pertains to most of your commentary. And that is...

“Youth ages, immaturity is outgrown, ignorance can be educated, and drunkenness sobered, but stupid lasts forever.” ~ Aristophanes

posted on 28 Feb 2014, 14:32 1

16. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)

Apiskula, you troll on each and every BlackBerry article that phone arena puts out. Don't you have something better to do with your time? Have you ever even used a BB10 handset before? I highly doubt it. You probably sit at home all day just salivating at the chance to troll on a BlackBerry article. Get a life, dude.

posted on 28 Feb 2014, 19:56 2

21. verty (Posts: 112; Member since: 07 May 2012)

Another Zombieeeeeeee. The more os's we have the better. I am so disappointed with my iPhone 5. I am selling and buying a z30.

posted on 28 Feb 2014, 19:56 1

22. verty (Posts: 112; Member since: 07 May 2012)

Don't you just love Mr CHEN!!!!!!!!

posted on 28 Feb 2014, 21:29 1

25. networkdood (Posts: 6301; Member since: 31 Mar 2010)

I think that in the end Blackberry becomes software for another company, but, hey, if they can keep it going, then that is always a good thing. However, they really only have a shot at increasing sales in the enterprise sector, unless, they can show average customers that their phones are easier to use than the competition's....

posted on 02 Mar 2014, 13:10

26. apiskula (banned) (Posts: 578; Member since: 25 Jan 2013)

Enya can't you fools see Blackberry is dead. No carriers even sell the devices in store because nobody wants them and you have to order them online. There are far much superior phones on the market than Blackberry. I do not know a single person the owns or requests a Blackberry. They will be dead within the next year

posted on 13 Mar 2014, 16:33

28. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)

BlackBerry will be alive and well next year. What will be dead, hopefully, is one: your asinine posts about BlackBerry that lack any facts whatsoever, and two: your illiteracy! My GOD boy, your spelling is horrendous! You should be EMBARRASSED to post anything on a public forum and you can't spell!

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