Wait times for Amazon's Mayday service on the Kindle Fire HDX tablets were as low as just 9 seconds on Christmas day
0. phoneArena 27 Dec 2013, 05:07 posted on
Upon release, the e-tail giant promised that Mayday response times will be kept under the downright amazing 15-seconds threshold, and if the company's latest press release is to be trusted, the company sure delivered. According to Amazon, busy (or lax, depending on the perspective) periods, such as on Christmas day, were handled with enviable efficiency – Mayday calls were picked up in just 9 seconds on average...
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1. JewBakaUCFG (Posts: 173; Member since: 25 Sep 2012)
So what variables are we talking about that factor intot he response time? Network speeds? Amount of reps available to help? Issues with other customers?
I think that if the main reson people dialed into Mayday on Christmas day was to test the feature, then of course wait times are going to be low. And I am sure Amazon staffed more people than usual for the holiday. What were the highs on the wait times?
Now, even with all of those questions, I think that the Mayday service is a great feature if not potentially awkward.
2. tedkord (Posts: 4937; Member since: 17 Jun 2009)
How many got the cute redhead when they buzzer in?
5. g2a5b0e (Posts: 2325; Member since: 08 Jun 2012)
Could it be that almost no one owns these tablets? Methinks so.