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Verizon's Samsung GALAXY Nexus getting update to fix LTE signal issue

Verizon's Samsung GALAXY Nexus getting update to fix LTE signal issue
The Samsung GALAXY Nexus

The Samsung GALAXY Nexus

A leaked memo meant for Best Buy eyes only reveals that some Samsung GALAXY Nexus users on the Verizon network have been having problems keeping a 4G LTE connection for more than 15 minutes. Owners of affected units have been returning their devices and in some cases, receiving another one with the same issue. One Verizon customer went through six replacement phones before finding one that worked. The version that is affected by the bug appears to be I515.10

The Best Buy memo further reveals that Samsung has found the problem and started sending out an OTA update on Friday to repair it. Some of the units that were affected have an "updated" sticker on the box, so if you planning on purchasing the device for your Verizon account, make sure that the handset you receive has already been repaired and can sustain a 4G LTE signal for more than one episode of Robot Chicken.

source: DroidLife

A Best Buy internal memo says that Samsung has started rolling out a fix for the problem

A Best Buy internal memo says that Samsung has started rolling out a fix for the problem


37 Comments
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posted on 16 Sep 2012, 08:36 4

1. CreeDiddy (Posts: 204; Member since: 04 Nov 2011)


See...this is problem I had with my Thunderbolt. Everyone always says Apple has issues with battery life and attennagate, but fail to realize the problems on Android. Again the quality control is better on iOS as it is on Android, because of the wide variety of manufacturer's and operating systems they run. This is a small issue, but look at the amount of returns for one customer on this handset. Just think that I was going to buy this smartphone back in Nov. Glad I waited it out.

posted on 16 Sep 2012, 08:40 16

2. Non_Sequitur (Posts: 1111; Member since: 16 Mar 2012)


The iPhone never even had LTE. ;D

posted on 16 Sep 2012, 08:57 2

5. wendygarett (unregistered)


+1 to you :)
But I have to agree what he says...
At least Apple never downgrade iDevice on every spec even though it is a minor upgrade...

posted on 16 Sep 2012, 19:36

24. CreeDiddy (Posts: 204; Member since: 04 Nov 2011)


Of course, but they have had 3G. So it still counts as going towards your data plan.

posted on 16 Sep 2012, 10:15 1

8. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


"The quality control on *one model at a time* is better than *some of several models released throughout the year*"

Fixed.

It's also not a matter of quality control, just a matter of fixing a software bug.

posted on 16 Sep 2012, 17:37

22. Mxyzptlk (Posts: 2846; Member since: 21 Apr 2012)


Software error is always the excuse. Never issues with quality or anything. Samsung devices aren't strangers to signal issues. This article should be proof of that.

posted on 16 Sep 2012, 14:29 4

15. Pings (Posts: 289; Member since: 19 Dec 2008)


This is completely different than attennagate. "The quality control is better on iOS". What are you talking about. What do you mean by better? That Apple denied that there was a problem. Yeah that's a whole lot better. Nice try but fail...

posted on 16 Sep 2012, 17:40

23. Mxyzptlk (Posts: 2846; Member since: 21 Apr 2012)


That was two years ago. You're grasping at straws. Even if Apple denied anything they wouldn't be the first company to do so. The antennagate was just something the media created.

posted on 18 Sep 2012, 00:13

35. Phullofphil (Posts: 798; Member since: 10 Feb 2009)


Makes since cause I don't have the problem and men is the i515.09

posted on 16 Sep 2012, 08:48 5

3. Atrixboyyy (Posts: 227; Member since: 03 Nov 2011)


Where's JB? I love robot chicken.

posted on 16 Sep 2012, 08:51

4. Ragnarockd (Posts: 47; Member since: 27 Aug 2012)


Lots happening at verizon off lately!!

posted on 16 Sep 2012, 19:40

25. CreeDiddy (Posts: 204; Member since: 04 Nov 2011)


It's because of possibly the release of the iPhone. You should hear more in Oct. Not that its a big deal, but there is a reason why VZW is slow at updating as they prefer to concentrate on penetrating the market with new phones rather than pushing software updates. Is that bad customer service. Yes, but there are normally no problems with iPhone software updates, because Apple takes full control as opposed to Google playing on the sidelines regarding software update support.

posted on 16 Sep 2012, 09:25 9

6. SvbZero (Posts: 27; Member since: 07 Jun 2012)


Get your s%*t together Verizon!!! You were the 1st to offer the Galaxy Nexus.. Now officially LAST to push Jelly Bean!!! There's no excuse .

posted on 16 Sep 2012, 10:02 3

7. g2a5b0e (Posts: 1941; Member since: 08 Jun 2012)


It's absolutely ridiculous that this problem is just being remedied now. This phone is almost a year old. Another reason why I couldn't do Verizon.

posted on 16 Sep 2012, 10:52 2

9. Cha7520 (Posts: 201; Member since: 31 Oct 2010)


I got this peice of crap phone back in Feb. I would call someone and like 10 minutes into the phone call, all of a sudden they couldn't hear me! My buddy also got the phone and he had the same problem! Talk about frustrating! You couldn't even use the phone for what it was meant for. Needless to say I went to Verizon with the defective phone and they were utter assholes and didn't even acknowledge the problem (even though it was all over the internet) and said they could only replace it. My friend had already replaced theirs and he still had the same radio/signal and 4G problem. I ended up switched over to ATT.

posted on 16 Sep 2012, 12:05 3

10. Beholder88 (Posts: 80; Member since: 30 Mar 2012)


As mentioned in the screenshot there, Samsung figured out what the bug is, not Verizon. And Verizon doesn't make the phone, Samsung does. So why complain about Verizon when the phone is a Samsung phone? Samsung phones are notorious for signal issues, at least from the calls I take all the time, so why should this even surprise anyone? I'm even seeing it on the Galaxy S III as well, same issue.

posted on 16 Sep 2012, 12:42 3

12. KingKurogiii (Posts: 5491; Member since: 23 Oct 2011)


exactly, if you don't feel like dealing with it get a Motorola, there's plenty to choose from.

posted on 16 Sep 2012, 14:12 4

14. g2a5b0e (Posts: 1941; Member since: 08 Jun 2012)


I realize Samsung makes the phone, but update doesn't go through until Verizon okays it. Verizon is notorious for holding updates in testing hell. Verizon is always the last to get updates for the same phone on multiple carriers. Case & point that this phone has yet to get Jellybean, while the unlocked & Sprint versions already have.

posted on 16 Sep 2012, 15:33

18. KingKurogiii (Posts: 5491; Member since: 23 Oct 2011)


the Sprint version just got Jelly Bean days ago and Verizon wouldn't have to approve an update to improve antenna performance if Samsung would make sure that it performs properly to begin with. this is something Samsung really struggles with. you're right about Verizon holding updates back longer than they really should but i can think of more important things Samsung could be bothering Verizon with...

posted on 16 Sep 2012, 12:39 2

11. Berzerk000 (Posts: 3663; Member since: 26 Jun 2011)


You are officially a fail Verizon. You are the last to push out Jelly Bean, and it doesnt even seem like you're bothered by it in the slightest.

posted on 16 Sep 2012, 12:45

13. sum182 (Posts: 217; Member since: 19 Nov 2011)


Very happy I rooted mine and have fixed that lte issue as soon as the good old boys at xda had a fix. Verizon needs to get everything in order or im going to get me a Sony phone on atnt

posted on 16 Sep 2012, 14:49 1

16. XPERIA-KNIGHT (Posts: 2384; Member since: 08 Aug 2012)


sprint is probably the better carrier to go with.....

posted on 16 Sep 2012, 15:29 1

17. KingKurogiii (Posts: 5491; Member since: 23 Oct 2011)


now why would that be?

posted on 16 Sep 2012, 15:39 1

19. XPERIA-KNIGHT (Posts: 2384; Member since: 08 Aug 2012)


well from reading the above comments it seems like verizon is pretty notorious for not pushing updates quick enough.......so i was jus infering that maybe sprint would be better in that area

posted on 16 Sep 2012, 15:44 1

20. KingKurogiii (Posts: 5491; Member since: 23 Oct 2011)


Sprint isn't exactly the quickest either. if you'll recall the Sprint Nexus just got JB days ago.

posted on 16 Sep 2012, 16:35

21. XPERIA-KNIGHT (Posts: 2384; Member since: 08 Aug 2012)


..........o........ :)

posted on 16 Sep 2012, 21:17 1

26. andrewlg1990 (Posts: 22; Member since: 05 Jan 2012)


At least their not last every damn time. Sprint FTW!!!

posted on 16 Sep 2012, 21:47 1

27. KingKurogiii (Posts: 5491; Member since: 23 Oct 2011)


every time at what?

posted on 18 Sep 2012, 17:46

36. andrewlg1990 (Posts: 22; Member since: 05 Jan 2012)


Getting their otas pushed out duhhh, what else would I be talking about??

posted on 16 Sep 2012, 23:41

28. SvbZero (Posts: 27; Member since: 07 Jun 2012)


If I'm not mistaken.. Sprint's version launched 4/22/12 which is almost 5 months after the Verizon model.. And Sprint's version launched with a critical update that Verizon didn't push to their version until late May! I have the Verizon model.. Verizon is going to piss people off more than they already have if the next update they push to the Galaxy Nexus doesn't come with Jelly Bean!!!

posted on 17 Sep 2012, 00:19 1

29. KingKurogiii (Posts: 5491; Member since: 23 Oct 2011)


sounds to me that Sprint's Nexus just came out of the box with an update that the Verizon version was getting around the same time. what's your point? that Sprint's Nexus came out with an update that it should've had anyway being that it launched in that time frame and Verizon had to push it to handsets because they had owners of the Nexus since Novemeber or December or whenever it finally launched?

posted on 17 Sep 2012, 07:30

30. SvbZero (Posts: 27; Member since: 07 Jun 2012)


The "point" is s @$$.. Verizon was the first carrier to sell the Galaxy Nexus in the world!!! You going to try & tell people that bought a Nexus device from Verizon it's OK for them to push out updates last??? It's not OK . Most people bought the phone because they were told they'd always get the latest updates first!!!

posted on 17 Sep 2012, 08:15

31. SvbZero (Posts: 27; Member since: 07 Jun 2012)


I am so tempted to just say f%$k it.. and pick up the Sprint version. I have good LTE coverage in my area with Sprint anyways:) One thing is for sure.. the Nexus I bought from Verizon will most likely be the last phone I purchase from them. The fact that they won't even announce they're working on the Jelly Bean update is too much for me .

posted on 17 Sep 2012, 12:13 1

32. KingKurogiii (Posts: 5491; Member since: 23 Oct 2011)


i understand that but Sprint isn't going to keep your Nexus Promise either. their Nexus just got JB days ago. if you don't want to flash a JB ROM on your phone like any good Nexus owner should then get the GSM Nexus on an Unlimited T-Mobile Plan. there's really no benefit to switching to Sprint for the Nexus because they're not going to update their Nexus much faster than Verizon and service is going to be a big downgrade from Verizon.

posted on 17 Sep 2012, 22:59

33. SvbZero (Posts: 27; Member since: 07 Jun 2012)


Thanks for the advice King.. I'm at my 3 line limit with Sprint so that option is out. I think I will go with the GSM version :) Will my bigger battery on the Verizon version fit inside the GSM model? That'd be cool

posted on 17 Sep 2012, 23:47

34. KingKurogiii (Posts: 5491; Member since: 23 Oct 2011)


i don't think so.

posted on 06 Aug 2013, 02:48

37. salman342 (Posts: 1; Member since: 06 Aug 2013)


i have been Using This for 1 mount and i had a problem with signal aur more but i strugle and serch now i have solved my problem now signal is working As well and every thing

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