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Verizon preparing update to repair rebooting issue on the HTC ThunderBolt

Posted: , by Alan F.

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Verizon preparing update to repair rebooting issue on the HTC ThunderBolt
Ever since they downloaded the latest maintenance update, some owners of the HTC ThunderBolt are reporting that their trusty LTE enabled device is acting as if it were, well, hit by lightening. Random reboots are becoming the scourge of ThunderBolt users and a leaked internal Verizon memo says that there is no short-term cure for the problem. That doesn't mean that those who shelled out their hard-earned cash for the phone are stuck with this problem forever. In fact, the carrier does have a game plan for handling this situation.

According to the leaked memo, if the reboots are becoming severe and the customer finds the whole thing unacceptable, Verizon reps are to replace the phone with a Certified Like New Replacement (CLNR) model. If the problem is not too severe and the owner of the HTC ThunderBolt can wait, an update is being penciled in for the second half of this month, which will solve the problem.

It is up to the owner of the handset to make the decision whether to accept a CLNR unit or wait for the fix which will apparently be sent out sometime in the next three weeks (most likely toward the end of this month). Either way, it looks like Big Red is not going to let those who purchased its first 4G enabled handset to suffer forever.

source: AndroidCentral

This leaked internal Verizon memo lays out the options owners of the HTC ThunderBolt have if their handset is randomly rebooting

This leaked internal Verizon memo lays out the options owners of the HTC ThunderBolt have if their handset is randomly rebooting






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posted on 08 Jun 2011, 10:03 1

1. droid2theend (unregistered)


I CAN'T WAIT. I AM ON MY 6TH (YES 6TH) THUNDERBOLT. I have to admit, Verizon Wireless techs are aware, and they send me CPO (certified pre-owned) phones OVERNIGHT via FEDEX. As soon as I did the OTA update, the phone started rebooting. I refuse to have a $250 phone and a two year contract with a phone that is rebooting. They recommended that I wait for the update that addresses the issue, but the reboots were too random. Other than that, the phone is great. I really don't get the horrible battery issue everyone is fussing about. If you look at the forums, all the phones that are currently out, the issue is battery. (Charge, X2, Revolution). Until they stick a nuclear powered battery in those 4.3 inch, HD screen, with dual core, 4G, 50 apps running in the background, you are gonna be stuck with a 3-4 hour battery life. Get used to it.....

posted on 09 Jun 2011, 09:10 1

14. narley (Posts: 357; Member since: 14 May 2009)


cry me a river....

and if your car breaks down do you go and run to the manufacturer to yell at them?

Its called technology...

welcome to the 21 century...

GET USED TO IT.

posted on 09 Jun 2011, 09:11 1

15. narley (Posts: 357; Member since: 14 May 2009)


and can i say this... you're addmitetly stating that when someone tells you its a known issue with the handset you're too absent minded to understand that means every phone will do it... so you traded your brand new phone in for a refurb because of stupidity. blame yourself.

posted on 08 Jun 2011, 10:15

2. nacixem (Posts: 32; Member since: 05 Jan 2011)


...my brotha got this phone, has this issue...did the warrantee replacement and still having the same issue...what is Certified Like New Replacement (CLNR) mean?

posted on 08 Jun 2011, 10:50

5. trin (Posts: 88; Member since: 11 May 2010)


A clnr, as I understand it, is either a refurbished/returned device.
Typing from my tbolt btw. Thankfully not experiencing any random reboots.

posted on 08 Jun 2011, 15:19 1

9. nacixem (Posts: 32; Member since: 05 Jan 2011)


so basically the way we did the first replacement is the same way they would replace it the second time. cool cool, i tell him just to wait on the update.

posted on 08 Jun 2011, 10:15 1

3. joey18 (Posts: 521; Member since: 20 Jul 2010)


i'm was the same problems with my droid x and two times the y replace my phone i was tire of tha and i sold my phone for 300 and i put 370 for the white iphone now i'm happy no problems no frecce nothing in much easer to use and much smaller fit in my bag so anybody see any phone but the phones are not to perfect but when is tha you find a solution and get something outs

posted on 08 Jun 2011, 23:49

13. sweetlou (unregistered)


say what?

posted on 08 Jun 2011, 11:29

7. Rich (unregistered)


ive noticed mine reboot a few times... maybe like 3 times last week? at most.... its not a huge deal. i only notice because ill go take my phone outta my pocket and notice that some of the apps i closed (like skype video) is back open when i shut it down. that only starts when teh phone reboots, or if i start it manually. So to me its not a huge deal. i just dont like it bc skype drains my battery, so if i dont catch it right away... ill be happy when the update comes out, but its not imperative to me that it comes fast.

posted on 08 Jun 2011, 12:59

8. jackson1988 (unregistered)


Last time I accidentally saw a website selling mobile iphones on the site. Click to and find it is very cheap. the website ishttp://www.ecgoon.com What a beautiful mobile phone. Now for everyone to share.Such as new white iphone4, new ipad2,new blackberry playbook. http://www.ecgoon.com

posted on 08 Jun 2011, 16:26

10. JC (unregistered)


I guess I was smart in asking the sales rep for the most recent shipment of Thunderbolts. Mine has yet to reboot on its own or even crash (aside from a bad app) and the battery life isn't bad. My OG droid has given me similar battery life and it had a smaller screen and no LTE. The BB Storm that I had was another story in terms of stability.

posted on 08 Jun 2011, 16:32

11. JC (unregistered)


I bought the phone in mid April and the only time the phone was shut off were to do those battery conditioning things. So far the run time is around the 800 hour mark...

posted on 09 Jun 2011, 10:35

16. derp (unregistered)


This is an issue on ALL htc and motorola phones. its pretty sad that they still cant fix it...

posted on 09 Jun 2011, 17:54

17. Have you all tried.... (unregistered)


Factory Reset? Try that. I was having the same issue after the update but the factory reset fixed it.

posted on 12 Jun 2011, 13:58

18. mrsnapdragon (unregistered)


Heres the deal. Im a Verizon rep and I very stong supporter of HTC products, I love the widget selection compared to The Charge and the Droid X. Its a beautiful phone. When I baught my first thunderbolt it worked like a dream, as soon as that update came out I jumped on board and BAM screwed my phone up bad, it would reboot up too three times in one day. So I Sold it and baught me a Charge, great phone and awesome battery BUT I didnt like the layout or the widgets it came with and i had to go to the droid market to make it at all appealing to me, well turns out I went throuh three Droid Charges because of defective issues. I through my hands up and baught me a second brand new thunderbolt and now my phone is pure awesomeness, doesnt reboot and that lame update is GONE which means my phone is doing what it does best and that is being the best 4G phone out their.

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