According to the leaked memo, if the reboots are becoming severe and the customer finds the whole thing unacceptable, Verizon reps are to replace the phone with a Certified Like New Replacement (CLNR) model. If the problem is not too severe and the owner of the HTC ThunderBolt can wait, an update is being penciled in for the second half of this month, which will solve the problem.
It is up to the owner of the handset to make the decision whether to accept a CLNR unit or wait for the fix which will apparently be sent out sometime in the next three weeks (most likely toward the end of this month). Either way, it looks like Big Red is not going to let those who purchased its first 4G enabled handset to suffer forever.
This leaked internal Verizon memo lays out the options owners of the HTC ThunderBolt have if their handset is randomly rebooting