(Posts: 7305; Member since: 05 Dec 2009)
Premium texts have always been a problem that's sadly prevalent despite the ease with which it is dealt. All of those "text to this number to get a free ringtone!" ads? Those puppies cost ten bucks apiece, and people have no clue until they ask a Verizon rep.
(Posts: 257; Member since: 16 Mar 2010)
its a huge problem with all carriers. ive worked for verizon and att and premium sms was one of the most common issues. granted some people are idiots and do actually sign up for this stuff, but there are others that you know for a fact never did yet it still shows up on their bill every month. its pretty rediculous. nice to see vzw taking a step to rectifying this.
And it's not even just on TV. I've been seeing them online a lot...fine print!
For those who were unaware, you can block all premium SMS messages in your Verizon account. It is available in your online account settings or by calling them.
Unfortunately, this doesn't help people who want to use legitimate premium SMS services.
(Posts: 163; Member since: 07 Jan 2011)
if your already getting the premium sms service it doesnt matter if you block that sevice on your account. you will still be charged 9.99 a month for each premium sms service you did or did not sign up for. i said did or did not because most customers complain they never set up the service. now the only way to avoid charges after blocking it on your account if you already had the service, is to reply "stop" to the text. if you have been getting charged for mutiple premium sms services you have to reply "stop" to at least 1 of each different premium sms service. for example-- you get horiscopes every thursday and daily quotes... you must reply "stop" to 1 of the horiscope texts and "stop" to one of the quotes. the problem with this is somtimes you may be getting charged and not recieving any text. then your kinda screwed hence why verizon is taking action. i applaud verizon for being the first carrier to do such a massive refund and in taking action in by suing these dirty premium sms companys. alot of customers dont even set up this service... you can put anyones number online and cause them to recieve these charges.... in order for this to be a ligitimate service they need to create more regulations and be sure to actually provide something to the customer which somtimes is never done.
(Posts: 3547; Member since: 19 Jan 2011)
Good for Verizon. Also, find it refreshing that they are refunding this money back to their customers, when they could have told them that they had to wait until the lawsuit ran it's course or just plain flat too bad. I did not realize this was a widespread problem. It is now on my list to warn people about.
Cell Phone Jack (unregistered)
I wonder if agents can sue these cock suckers too, for pain and suffering and mental anguish? Considering how many angry customers have damn near thrown a phone at me after they have gotten their bill, I'd like to take a stab at these fucks.
one wireless (unregistered)
To the Guy above me.....AMEN BROTHER!!! i hope every premium messaging company on earth Burns in hell. They're not the service reps that have to take the heat. Go big RED!!!
(Posts: 5; Member since: 08 Dec 2010)
Heard this from customers waaaaaaaayyyy too many times. It's ridiculous...glad Verizon is doing something about it now.
(Posts: 3143; Member since: 19 Jun 2010)
Premium msg companies are outright crooks. However, in most cases its because a customer did sign up for the service, maybe they didnt realize they signed up for a monthly service when they did it but the terms and conditions cover it just enough that its legitimate.
(Posts: 224; Member since: 22 Aug 2010)
Premium SMS? What is that? Not only does it sound fake but it makes no sense >:C I'm guessing people use this service to feel that they'll be getting around having to pay their carriers fees for texting? Just curious if that's the reason how do they figure if they're using their carrier how it will not be using their carrier and using this premium SMS crap?
(Posts: 3143; Member since: 19 Jun 2010)
no, premium sms is basically just messages you receive from short codes, basically like mailing lists except its text instead of mail or email. Some are free (i.e. Redbox, Facebook, Twitter, Coca Cola, etc.), some have a per-message charge (lavalife, kgb, american idol text poll, etc.), and some are monthly subscriptions (Thumbplay, etc.), they are opted in normally by sending a text to them or entering in your mobile number on a website. The ones that do monthly subscriptions sometimes are very sneaky in their wording and downright illegal, but most of them are legitimately handled, even though they are BS. You'd think that the major carriers would have cracked down on this sooner, methinks they get a cut into those subscription fees, else they would have.
you sound like an idiot...if you don't know what it means please go and research it first before posting.
the companys charge more than just verizon customers. it is a problem al the way around. glad someone stepped up to them and said no more. now the others need to get on board and perhaps something can be done. although there are disclaimers on every site that does this, it is so small u dont even worry about it.
(Posts: 86; Member since: 20 Mar 2009)
I've been told by fraud like this that I had to pay to text ChaCha and we even told Verizon that I had a newer phone and a better plan than my friends who could text ChaCha. Verizon pretty much couldn't explain why I would have to pay for something that everyone ele could do for free and said too bad. Now I just tried to text ChaCha and it works.