Verizon is making changes for new device upgrades
0. phoneArena 12 Apr 2013, 22:39 posted on
Verizon has announced late Friday a number of changes to its upgrade program that eliminate early 20 month upgrade eligibility and requires that customers fulfill the terms of their 24 month contract in order to be able to purchase a new handset at a subsidized price; meanwhile, those who still have New Every Two credits must use them by April 15th...
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84. DonLouie (Posts: 594; Member since: 22 Dec 2008)
That is really a off base reasoning for success, Sprint was saddled with the horrible decision to merge with Nextel while T-Mobile's owner was trying to get out of the U.S. market and each had average phone selections along with connection problems because if previous investments. AT&T and Verizon are in the position they're in because of acquisitions of successful carriers which also increased their bases and coverages.
40. jmoney62987 (Posts: 31; Member since: 16 Mar 2010)
This actually really upsets me. I renewed my two lines with ATT last black friday but due to some customer service issues I had both contracts dropped (I can leave any time but not upgrade with them until one year has passed) and I was waiting until the Note 3 or possibly new iphone if it were a lot better to go to Verizon. Now it looks like I will be forced to stay with ATT. BLAH!
44. ProblemSolver15 (Posts: 167; Member since: 14 Jun 2010)
Someone help me out here. When they use the term 'credit', are they saying available upgrades on a given account? So, use the upgrades or you lose them? I'm a little confused by that.
45. quakan (Posts: 1214; Member since: 02 Mar 2011)
So last year I signed my contract in March and VZW says I can upgrade in November (20 months into my contract), does this mean that after this upcoming Monday it will change and say I can upgrade March 2014? I really hope not.
46. g2a5b0e (Posts: 2550; Member since: 08 Jun 2012)
That's exactly what it means. Your contract expires after January 2014, so you have to wait the full 2 years. How does that make you feel about Verizon now?
71. quakan (Posts: 1214; Member since: 02 Mar 2011)
That sucks, 4 months seems like forever when you're waiting for your next phone. I was originally planning on getting the 5s or 6 but now I might as well see what the Galaxy 5 looks like if I have to wait until March 2014. Thanks for the information.
50. thisguyhere. (Posts: 3; Member since: 13 Apr 2013)
Haha no, it doesn't mean that. Your upgrade date will not be moved. If you had a NE2 credit (which if you did your upgrade has been up for a while because that was an older promotion) and you didn't upgrade soon. You would lose that credit.
57. g2a5b0e (Posts: 2550; Member since: 08 Jun 2012)
You're wrong, man. Read the new policy. It clearly states that customers whose contracts expire in January 2014 or after will be the ones affected by this.
60. downphoenix (Posts: 2373; Member since: 19 Jun 2010)
It would be considered a breach of contract. Verizon will have no choice but to waive ETFs for customers that choose to cancel due to this change, or have the BBB up their arse after hundreds of people complain to them about it.
74. quakan (Posts: 1214; Member since: 02 Mar 2011)
I'm not 100% sure on this with VZW, but I have noticed that most big companies have customer contract agreements that say something along the lines of "rules and terms of agreement subject to change at any time" so it might not be a breach of contract.
81. g2a5b0e (Posts: 2550; Member since: 08 Jun 2012)
I considered this, too. I would also think so, but I'm sure Verizon has an army of lawyers at their disposal. They wouldn't do this unless it was kosher.
86. JunitoNH (Posts: 956; Member since: 15 Feb 2012)
Yes and No, is not a breach of contract. Did you read yours? They can change the terms of the agreement when ever they want, as long as they do it writing. At which time, you can make the decision to maintain, or vacate your contract.
49. cissi (Posts: 6; Member since: 13 Apr 2013)
I can upgrade in December. Will this just change and if so when?
52. thisguyhere. (Posts: 3; Member since: 13 Apr 2013)
Your upgrade date will not change, don't worry. :-)
67. cissi (Posts: 6; Member since: 13 Apr 2013)
Is verizon even allowed to push it back then. Can I do anything to keep my date to upgrade I don't think I will be able to go 4 months longer
73. gmracer1 (Posts: 646; Member since: 28 Dec 2012)
If your upgrade is on, or after, 09/01/2013, your upgrade will be pushed to the contract's end date.
If your upgrade is prior to 09/01/2013, you will keep your set upgrade date.
This does NOT affect business account, though.
70. roscuthiii (Posts: 1861; Member since: 18 Jul 2010)
Big Red must love the color magenta... They really seem to want to make me a Big Magenta customer.
72. gmracer1 (Posts: 646; Member since: 28 Dec 2012)
I can't wait to stop working for them. All they do is piss off everybody and take, take, take. I used to stand by the name.
Once I find something better, I'm gonna take a dump on the countertops and haul a**!
75. dragonstkdgirl (Posts: 144; Member since: 07 Apr 2012)
In the time I've worked for Big Red retailers, they have gotten rid of.... VIP program, annual upgrades, New Every Two discounts (although they got rid of the $100 credits first, then in the next phase got rid of it completely), unlimited data, grandfathered unlimited data plans, instituted an upgrade fee, and now this? I swear, the only thing that sucks worse than knowing my VZW plan will be affected by these changes is knowing my sorry ass now has to explain yet another change to customers. I SO look forward to it....
76. jcpwn2004 (Posts: 314; Member since: 18 Jan 2012)
When was the last time Verizon or any of these big telecom companies did anything that actually benefited the customer? I'm so sick of these greedy companies. I'm against government involvement but the FTC is not doing it's job. Time for the government to stop the telecom madness.