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Verizon explains 3G browser outage

Posted: , by Ken N.

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Verizon explains 3G browser outage
Verizon experienced a brief outage yesterday, which left many of their users without 3G browser connectivity. Verizon explains that it was merely a "technical glitch," but bad press like that can be very dangerous this close to the holiday shopping season.

Jeffrey Nelson, a Verizon spokesperson, explained that "during routine maintenance of [their] 3G network, a technical glitch hampered the ability of customers to reach the Internet." Nelson is also quick to clarify that it was only web access from their browsers, not 3G data access in general.

The outage occurred between the hours of 1:40 a.m. and 5 a.m. ET, so most users probably weren't even aware of the outage. Some probably attributed it to lack of signal, or even their own devices.

Even though a single 3-hour outage isn't that big of a deal, we wouldn't be surprised if another carrier incorporated into their negative advertising. All of the 4 largest U.S. carriers are engaged in advertising warfare, so look out for another carrier saying "we won't let you down like Verizon."

source: SlashGear

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posted on 09 Dec 2010, 13:36

1. narley (Posts: 357; Member since: 14 May 2009)


OH NO NOT BAD PRESS!!!

When was the last time you saw an article about Sprint or At&t's network going down? oh thats right you dont, because it happens so often its not news.

If anything this shows how good thier network is when people think its the end of the world if it goes down for one night.

...this article is a compliment more than a criticism.

posted on 09 Dec 2010, 19:18

2. smpdx (Posts: 127; Member since: 02 Nov 2010)


I would have to agree with you on the ATT side. But not Sprint.

ATT servers go down all the time.
I was rather annoyed that my Verizon phone wasnt working. But like you said, its a rare occurrence.
Bud consumers are stupid and this can make a serious impact on buying decisions for those on the fence.

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