Verizon exit survey wants to know if iPhone was the reason you left Big Red

18. *HOVA* posted on 05 Mar 2009, 17:30 0 0

I'll never get over how people continue to bash this site for listing iPhone news. I read this same news on a few other sites too, it's news, it's about wireless service, it's on a site that reports wireless news.... This seems pretty obvious... Just because you don't find it newsworthy doesn't mean the other people who visit the site feel the same way. I could care less about hearing about alot of news on this site but I'm sure someone else probably wants to hear about it. Also, OBVIOUSLY with the popularity of the iPhone it's gonna be a big reason why people leave VZW. As the intelligent carrier they are they want to compile as much data and specific reasons about why a customer would leave. Get over your iPhone hatred and see it for what it is, which is quite obviously a good thing for them to compile more specific data about their churn.

19. trentsinmypants posted on 05 Mar 2009, 18:09 0 0

Damn it, remixfa is still here :( I have the iPhone and work for VZW.....the iphone beats out ANY phone we sell...hands down.....its just a same i cannot get our service on the iPhone.....then the phone would be truely amazing!

20. mstet posted on 05 Mar 2009, 18:42 0 0

Perhaps they shoudl try letting people fill out the survey before they leave! I have conveyed my disatisfaction with them requiring that anyone that buys one of the newer Smart/PDA style phones have a data plan. I have been fine with synching my calender via USB for years, and cannot see paying almost $400 a year for a service I do not need. AT&T only requires a data plan on the IPhone!

25. brikz4real posted on 06 Mar 2009, 06:37 0 0

To HOVA ... ( in response to your post on #18 ). I totally agree with you on that. VZW is a smart company that simply is trying to compile data to see why customers would leave. I do, however, disagree with your assessment that people on this site are trying to burn PhoneArena for being biased. I feel the same thing that they do. Look at the report ..... To say that Verizon is disappointed in the BB Storm NOT being the "iPhone killer" they hoped it would be? Are you kidding? The touchscreen is probably the ONLY area the iPhone wins in. I'm upset with this report because it sounds like bias....AGAIN!!! The Storm was a MEGA success from the time it launched and it continues to sell thru the roof. The reason "wanted to get the iPhone" is even an option on the exit interview is actually a reason why I've heard people leave Verizon. Believe it or not, with the exception of affordability, it's the reason I hear the most ( by the way, "affordability" would be along the lines of security deposits and data plans for PDAs....not voice plans ). I've worked in journalism before and you are supposed to have an UN-biased view on things. It separates FACT from OPINION. So hear it is: Verizon has "left for the iPhone" as an option for Why Customers leave: FACT Verizon feels the Storm is not the iPhone killer it was supposed to be: OPINION Both devices are great but the Storm has more bang for the buck. It has a lot more functionality. FACT. The iPhone simply has the "cool" factor. OPINION (based on spec FACTS).